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Banquet Captain

PHX MC Operations, LLC
Phoenix, AZ

Apply Now

Job Details

Full-time

Qualifications

Customer communication
Team leadership
Moving
Food Handler Certification

Full Job Description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Job Description

Position Summary

The Banquet Captain is responsible for overseeing banquet and event service operations to ensure exceptional guest experiences and the successful execution of all functions. This position serves as the on-site leader during events, coordinating banquet staff, communicating with culinary and event teams, and ensuring service standards, event specifications, and guest expectations are consistently exceeded.

What You Will Accomplish

Key Responsibilities

Lead and supervise banquet staff during meetings, conferences, weddings, social events, and other catered functions
Conduct pre-event meetings to review event details, assignments, service expectations, and operational procedures
Ensure banquet event orders (BEOs) are accurately executed according to client specifications
Coordinate with culinary, sales, event planning, and operations teams to ensure seamless event execution
Monitor event timelines and adjust staffing and service flow as needed
Serve as the primary point of contact for guests, clients, and event organizers during assigned functions.
Ensure exceptional hospitality and professional service throughout all events.
Respond promptly and professionally to guest requests and concerns
Respond promptly and professionally to guest requests and concerns
Anticipate guest needs and proactively address service opportunities
Maintain a visible presence during events to ensure guest satisfaction and operational efficiency
Handle service recovery situations professionally and escalate concerns when necessary
Oversee banquet room setup and breakdown according to event specifications and company standards.
Inspect event spaces before service to ensure proper setup, cleanliness, and readiness
Coordinate food and beverage service, ensuring timely delivery and presentation
Monitor staff performance and provide coaching and direction throughout events
Ensure proper handling and storage of banquet equipment, linens, china, glassware, and silverware
Verify accuracy of event setups, menu selections, audiovisual needs, and special requests.
Review banquet event orders (BEOs) and communicate event details to banquet staff
Assist with scheduling, staffing assignments, and labor management as directed
Complete event reports and communicate operational feedback to management
Monitor inventory levels and report equipment or supply needs
Assist in training and onboarding new banquet team members

What You Will Bring

Qualifications

Hospitality, hotel, restaurant, or event management experience preferred.
Previous banquet serving or banquet leadership experience required
Strong knowledge of banquet service standards and event operations.
Excellent leadership, communication, and organizational skills.
Ability to manage multiple priorities in a fast-paced environment
Experience with banquet event orders (BEOs) and event coordination preferred.
Food Handler and Alcohol Service certifications as required by local regulations
Ability to work flexible schedules, including evenings, weekends, holidays, and special events

Physical Requirements

Ability to stand and walk for extended periods
Ability to lift, carry, push, and pull up to 50 pounds.
Frequent bending, reaching, stooping, and carrying banquet equipment.
Ability to work long shifts during large-scale events and functions
Ability to move throughout banquet spaces and service areas efficiently.

OS&E Coordinator – New Hotel Opening
Position Summary

The OS&E Coordinator is responsible for planning, purchasing, tracking, receiving, storing, and distributing all Operating Supplies & Equipment (OS&E) required for the successful opening of the hotel. This role works closely with the project team, ownership, procurement, contractors, designers, and hotel department leaders to ensure all operational supplies, furniture, fixtures, equipment, and office materials are installed, organized, and ready for opening day.

Key Responsibilities

Coordinate all OS&E procurement activities from project initiation through hotel opening.
Develop and maintain OS&E budgets, inventories, procurement schedules, and tracking reports.
Coordinate receiving, warehousing, inventory control, and distribution of all OS&E items.
Assist with the delivery, assembly, placement, and installation of furniture, fixtures, and operational equipment throughout the hotel.
Support the setup and organization of guest rooms, public spaces, back-of-house areas, offices, and operational departments.
Assist department leaders with setting up offices, including furniture placement, office supplies, filing systems, and operational materials.
Coordinate the movement and relocation of furniture, equipment, and supplies as operational needs change during the pre-opening phase.
Work alongside contractors, vendors, and hotel staff to ensure departments are fully equipped and operational according to the opening schedule.
Conduct quality inspections of delivered goods and report damaged, missing, or incorrect items.
Maintain accurate inventory records, asset documentation, and storage organization.
Monitor purchase orders, invoices, and expenditures to ensure budget compliance.
Assist with room and departmental installations, mock operations, and opening readiness activities.
Support hotel leadership with special projects and operational tasks necessary to achieve a successful opening.

Physical Requirements:

While performing the duties of this job, the employee is frequently required to walk, stand, crouch/bend/stoop, reach, smell, and push/pull, the employee is constantly required to hear and talk. The employee must occasionally sit, grasp, and lift objects weighing up to 50 pounds or more. Specific vision abilities constantly required are near vision and occasionally required include close and far vision.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Apply Now

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