Top 4602 Customer service technician Jobs in Tempe, Az

Help Desk Technician
Arizona Priority Care —Chandler, AZ
- $26 - $29 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
IT Support Tech I
APPLIED TECHNICAL SERVICES LLC —Tempe, AZ
- Full-time
- Mid-level
- Office
- Organizational skills
Quick Apply
Desktop Refresh Technician
I8IS INC. —Chandler, AZ
- $30 - $35 an hour
- Customer service
- Mid-level
- Windows
Quick Apply
Technology Support Technician
District Support Services Center —Tempe, AZ
- $19.46 - $25.29 an hour
- Full-time
- Office
- High school diploma or GED
- Ability to sit for extended periods
- Wellness program
- 403(b) matching
Tier 1 Tech Support Help Desk
Gould Intelligent —Phoenix, AZ
- $18 - $19 an hour
- Email
- Background check
- US work authorization
- In-person
1d
Technician, Desktop Support, II
Carrington Mortgage Holdings —Phoenix, AZ
- $27 - $35 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Leadership
- Health insurance
- Tuition reimbursement
8d
Monitor Technician
Banner Health —Mesa, AZ
- Full-time
- Hospital
- BLS Certification
- High school diploma or GED
- Health insurance
8d
Phlebotomy Technician I
Valleywise Health System —Phoenix, AZ
- $16.87 - $24.88 an hour
- Full-time
- Hospital
- Customer service
- Computer literacy
- Paid holidays
- Health insurance
Specimen Collection Technician
AZC Drug Testing —Chandler, AZ
- $19 an hour
- Online Application
- 18 years or older
- Clean driving record
- Medical office experience
- Paid training
- Health insurance
Quick Apply
14d
IT Service Technician
Ascend Healthcare —Phoenix, AZ
- $21 - $24 an hour
- Extended hours
- Hybrid work
- Computer Science
- Mid-level
- Bachelor's degree
- Work from home
Quick Apply
13d
IT Support Technician
CITY OF TOLLESON —Tolleson, AZ
- $24.15 - $33.82 an hour
- Full-time
- Office
- High school diploma or GED
- Driver's License
8d
IT Help Desk Technician I
Gila River Resorts & Casinos —Chandler, AZ
- $22 an hour
- Background check
- Computer science
- Clean driving record
Quick Apply
8d
Lab Technician - 2nd Shift
VITALANT —Tempe, AZ
- $18.27 - $18.67 an hour
- Overtime
- No experience needed
- High school diploma or GED
- Ability to lift 50 pounds
- AD&D insurance
- Disability insurance
Quick Apply
1d
US Technician
SWCVA —Mesa, AZ
- Part-time
- Anatomy knowledge
- BLS Certification
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
HVAC Senior Technician
Phoenix Air Dynamics —Tempe, AZ
- $25 - $35 an hour
- Full-time
- Background check
- Clean driving record
- Mid-level
- Health insurance
- Dental insurance
8d
Licensed Nail Technicians - GREAT PAY - Hourly + Commission ( based on experience)
NYAH NAIL BOUTIQUE —Scottsdale, AZ
- $18 - $22 an hour
- Part-time
- Cosmetology License
- English
- US work authorization
- Free parking
- Paid training
Quick Apply
Certified Veterinary Technician (CVT) - Surgery Technician
Gilbert Queen Creek Emergency Veterinarian & Pet Urgent Care —Queen Creek, AZ
- $23 - $27 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Surgery
- Health savings account
- Health insurance
Quick Apply
Certified Veterinary Technician
El Dorado Animal Hospital —Fountain Hills, AZ
- $24 - $30 an hour
- Mid-level
- 2 years
- Continuing education credits
- Paid holidays
Quick Apply
Customer Service Representative - French
The LEGO Group —Tempe, AZ
- $46,450 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- English
- Disability insurance
- Family leave
Experienced Paintless Dent Repair Technician (2nd Shift) - $6,000 Bonus!
Carvana —Phoenix, AZ
- Background check
- 18 years or older
- 5 years
- Loan repayment program
- Tuition reimbursement
Quick Apply

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Help Desk Technician

Arizona Priority Care -
Chandler, AZ

Quick Apply

Job Details

Full-time
$26 - $29 an hour

Qualifications

Microsoft Excel
Microsoft Outlook
GPO
HIPAA
SharePoint
Clinical confidentiality policies
Desktop administration

Full Job Description

Arizona Priority Care (AZPC) is an Integrated Provider Network focused on providing whole-person care to Senior and Medicaid populations, through advanced value-based models. Our provider network is comprised of more than 6,000 health care providers, including primary and specialty care physicians, hospitals and ancillary providers. We have operated in the Arizona market for more than 14 years, based in Chandler, Arizona, and are an affiliate of Heritage Provider Network. As a leading value-based provider organization, we are committed to improving the quality of care, providing excellent member and provider experiences all while reducing cost.

The Help Desk Technician I serves as the first and primary point of contact for all IT support requests within Arizona Priority Care, delivering prompt and courteous technical assistance to clinical and administrative staff. This position focuses on frontline end-user support, ensuring staff can effectively utilize Windows-based devices, Microsoft Office applications, web browsers, and AZPC systems in support of patient care.

POSITION DUTIES & RESPONSIBILITES

Serve as first point of contact for all IT support requests via phone, email, walk-in, and ticketing system; log, prioritize, and track all incidents from intake through resolution or escalation.
Triage end-user issues, perform initial diagnostics, and escalate unresolved or complex problems to Tier 2/3 staff with complete documentation of steps taken.
Provide hands-on and remote support for Windows 10/11 workstations, laptops, printers, and standard peripherals; perform new device setup, imaging, and onboarding configuration per AZPC standards.
Support and troubleshoot Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint), supported browsers (Edge, Chrome), and AZPC business and clinical applications.
Create, modify, disable, and unlock user accounts in Active Directory and Microsoft 365; manage group memberships, mailbox provisioning, and MFA enrollment per provisioning and deprovisioning procedures.
Perform password resets and account unlocks across AD, Microsoft 365, and supported systems; verify user identity prior to any credential change per AZPC security policy.
Enforce HIPAA technical safeguards in all support activities; educate end users on security best practices, PHI handling, and acceptable use; report suspected security incidents to the IT Manager immediately.
Maintain the IT knowledge base, FAQ, and ticketing system documentation; train staff on hardware, software, and IT best practices individually or in small groups.
Ensure devices receive timely patches and antivirus updates; alert IT Manager of non-compliant endpoints; maintain strict confidentiality of all patients and organizational data.
Perform assigned daily projects, support audio/visual and conferencing equipment, and complete other duties as assigned; potential on-call duties may be required.
Adherence to HITRUST CSF control requirements as they apply to endpoint support (access control, audit logging, session timeouts, screen lock policies)
Participation in security awareness training as required by HITRUST

EDUCATION, TRAINING AND EXPERIENCE

Associate's degree in IT or related field, or equivalent experience; Bachelor's preferred.
1–2 years in a Help Desk or desktop support role; healthcare IT environment preferred.
Proficiency with Windows 11, Microsoft 365 suite (Outlook, Word, Excel, Teams, OneDrive, SharePoint), and supported browsers (Edge, Chrome).
Working knowledge of Active Directory and Microsoft 365 administration: user accounts, password resets, group membership, and mailbox provisioning.
Experience with an IT ticketing/ITSM system (ServiceNow, ManageEngine, Zendesk, or equivalent) for incident logging and documentation.
Basic networking knowledge relevant to end-user support: TCP/IP, DNS, DHCP, VPN, and wireless troubleshooting.
CompTIA A+, ITF+, or Microsoft MS-900 certification preferred; willingness to obtain within first year.
Experience working in or supporting a HIPAA-regulated environment with PHI; understanding of data confidentiality requirements.
Familiarity with HITRUST CSF framework at an awareness level (not deep technical — just that end-user support actions connect to formal controls)
Experience supporting or working within a HITRUST-certified or HITRUST-pursuing environment preferred
Strong customer service skills, professional phone etiquette, and ability to communicate technical concepts clearly to non-technical staff.
Detail-oriented with strong organizational, critical thinking, and problem-solving skills; able to manage multiple open tickets and prioritize effectively.
Must maintain a high level of confidentiality at all times.

*This role requires FT in-office presence for the first 30 days of employment. Hybrid schedule available after initial training period.*

Compensation range: The hourly range for this position is: $26 – $29

Quick Apply

Refine Your Search

customer service technician jobs in tempe, az

Help Desk Technician

IT Support Tech I

Desktop Refresh Technician

Technology Support Technician

Tier 1 Tech Support Help Desk

Technician, Desktop Support, II

Monitor Technician

Phlebotomy Technician I

Specimen Collection Technician

IT Service Technician

IT Support Technician

IT Help Desk Technician I

Lab Technician - 2nd Shift

US Technician

HVAC Senior Technician

Licensed Nail Technicians - GREAT PAY - Hourly + Commission ( based on experience)

Certified Veterinary Technician (CVT) - Surgery Technician

Certified Veterinary Technician

Customer Service Representative - French

Experienced Paintless Dent Repair Technician (2nd Shift) - $6,000 Bonus!

I want to receive the latest job alert for customer service technician in tempe, az

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