Top 12803 Service experience lead Jobs in Tempe, Az

Branch Service Lead
Credit Union West —Phoenix, AZ
- Full-time
- Bilingual
- Writing skills
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
7d
Inclusion and Family Specialist: Mesa, AZ
Bezos Academy —Mesa, AZ
- $57,000 - $86,000 a year
- Extended hours
- School experience
- Classroom
- Spanish
- Paid parental leave
- Paid holidays
6d
Executive Director Senior Living
Confidential —Chandler, AZ
- From $115,000 a year
- Full-time
- Mentoring
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
9d
Assistant Clinic Office Manager
Be Well Family Care —Tempe, AZ
- $24.78 - $31.25 an hour
- Full-time
- Background check
- Spanish
- Primary Care
- Health savings account
- Health insurance
Quick Apply
9d
Library Clerk
City of Mesa, AZ —Mesa, AZ
- $17.06 - $23.72 an hour
- Part-time
- Sales
- High school diploma or GED
- Typing
6d
Cell Lead - 1st Shift - $27.00/hr
Stryker —Phoenix, AZ
- $27 an hour
- Full-time
- Management
- Mid-level
- 3 years
- Health savings account
- AD&D insurance
8d
Shipping Cell Lead - 1st Shift - $27.00/hr
Stryker —Tempe, AZ
- $27 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Health savings account
- AD&D insurance
5d
Front Desk Agent
Marriott's Canyon Villas —Phoenix, AZ
- $22 an hour
- Weekends as needed
- Ability to walk for extended periods
- Pass drug screening
- Hotel
- Free parking
- Health insurance
2d
Cupbop Team Member
Gold Bowl LLC —Tempe, AZ
- Part-time
- Quick service & fast food restaurant
- POS
- Entry level
- Opportunities for advancement
Quick Apply
Team Manager - Scottsdale
Louis Vuitton —Scottsdale, AZ
- $95,000 - $105,000 a year
- Full-time
- Merchandising
- Mid-level
- Business development
- Disability insurance
- Health insurance
Receptionist - State Farm Agent Team Member
Tammy White - State Farm Agent —Chandler, AZ
- $65,000 - $80,000 a year
- Full-time
- Office
- Children
- Communication skills
- Health insurance
- Paid time off
Quick Apply
Sr. Customer Experience Professional
Honeywell Aerospace —Phoenix, AZ
- Full-time
- Hybrid work
- Senior level
Game Facilitator
Activate Games —Scottsdale, AZ
- $20.15 an hour
- Extended hours
- Ability to lift 50 pounds
- Power tools
- 1 year
- Employee discount
Onboarding Specialist
Redirect Health Inc —Phoenix, AZ
- $50,000 - $70,000 a year
- Full-time
- 5 years
- Bachelor of Science
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
10d
Workplace & Events Coordinator
HomeLight —Tempe, AZ
- Full-time
- Hospitality
- Google Workspace
- Inventory management
- Commuter assistance
- Disability insurance
Quick Apply
Assisted Living Coordinator
Sunrise Senior Living —Scottsdale, AZ
- $66,352 - $88,608 a year
- Weekends as needed
- Mid-level
- Supervising experience
- Recruiting
- Paid holidays
- Health insurance
8d
Warehouse Team Leader (173270)
Colgate-Palmolive —Phoenix, AZ
- $76,800 - $107,500 a year
- Weekends as needed
- Mid-level
- Ability to lift 50 pounds
- Supervising experience
- Profit sharing
- Paid parental leave
Assistant General Manager
Home2 Suites/Tru Scottsdale Salt River —Scottsdale, AZ
- From $75,000 a year
- Full-time
- Mid-level
- Hotel
- Communication skills
Quick Apply
SMI Court Coordinator
Community Bridges, INC —Mesa, AZ
- Full-time
- Mid-level
- Residential
- Administrative experience
- Disability insurance
- Health insurance
Quick Apply
Member Service Officer
Global Credit Union —Glendale, AZ
- $57,484 - $90,230 a year
- 8 hour shift
- High school diploma or GED
- Experience equivalent to degree accepted
- Financial services
- Health savings account
- Paid holidays
13d

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service experience lead jobs near tempe, az

Branch Service Lead

Credit Union West -
Phoenix, AZ

Quick Apply

Job Details

Full-time
7 days ago

Benefits

Profit sharing
Paid holidays
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Gym membership

Qualifications

Regulatory compliance
High school diploma or GED
Anti-Money Laundering (AML) compliance (compliance procedures implemented)
Office of Foreign Assets Control (OFAC)

Full Job Description

Credit Union West has been named a ‘Top Company to Work for in Arizona’ for the 12th year in a row (2013-2024)! This prestigious award announced by BestCompaniesAZ is earned by achieving stellar marks in a comprehensive workplace survey, where employees are asked to rate and share feedback including culture, leadership and overall satisfaction.

Credit Union West continuously looks for ways to improve employee satisfaction and experience. In addition to high paying wages, Credit Union West also offers the following:

Full-time employees receive 100% paid health, dental & vision insurance
Earn incentives up to 15%, depending on position
401K plan with employer matching funds up to 5%
Profit Sharing
Tuition reimbursement
Gym membership reimbursement
Paid time off for holidays, vacation, and sick days
Credit Union West membership and discounts

Be part of our award-winning team!

While this role is located in our Biltomore Branch, candidates will complete five weeks of comprehensive, full-time training at our corporate headquarters in Glendale, AZ before transitioning to their home branch.

POSITION SUMMARY

Enhances the quality of life for our members by meeting or exceeding their service expectations personally and through effective coaching and support of branch employees. Meets sales objectives and actively assists members with a diverse range of services including transactions and loans. Provides leadership support, mentorship, and training to help ensure team member growth and development while supporting a positive member experience. Consistently contributes to day-to-day operational duties, thereby complementing the business development efforts led by the manager. All duties will primarily be performed at the individuals home branch. However, they must also be prepared to provide onsite support to other branch locations as needed.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Sales & Service – Consistently demonstrates behaviors that reflect the mission, core values and service standards of the Credit Union. Meets or exceeds sales and production objectives by handling member requests, identifying needs and making recommendations. Responsible for accurate application processing, documentation, and funding of consumer loans including personal, credit cards, auto, and home equity, while offering a variety of peace-of-mind ancillary products. Participates in outbound calling campaigns and marketing efforts to increase individual and team production. Reviews member service surveys and facilitates eedback with respondents, while passionately encouraging the team to consistently deliver on excellent service and experience.
Operational Soundness - Responsible for supporting the manager in overseeing the day-to-day operations of the branch. This includes cash handling, cash ordering, transaction processing, compliance and regulatory adherence, and vault-related assigned responsibilities. Identify and mitigate potential risks in the branch to support successful audits and operational soundness.
Leadership Support – Provides leadership and coaching to ensure that team members become well-trained and excel in their roles. Makes talent development a priority for branch team members and assists others to achieve performance expectations. Consistently supports the branch team by demonstrating an understanding of policies and procedures and maintaining up-to-date knowledge of credit union products, services, and industry trends, serving as the branch’s subject matter expert. Effectively de-escalates member concerns with empathy and in alignment with our core values. Uses sound judgment by providing overrides within permission authority while fostering improved judgment skills in others.
New Account and Member Maintenance – Opens, maintains, and closes diverse membership accounts including but not limited to savings, checking, certificate, and retirement accounts. Opens specialty accounts such as Business, Trust and Estate and provides proactive and timely follow up. Encourages the adoption of digital services and assists members with online banking, direct deposit, and mobile wallet. Assists members through digital channels such as phone, video, and email, ensuring professional communication through all channels. Completes teller transactions as needed.
Performs other duties as assigned.

QUALIFICATIONS & REQUIREMENTS

EDUCATION: A high school diploma or G.E.D.

EXPERIENCE: A minimum of 3-5 years of experience in a financial institution required. Ability to work shifts between the hours of Monday – Saturday 8am to 6pm. Bilingual preferred.

SKILLS & COMPETENCIES

Live the mission, vision, and core values of the credit union.
Able to communicate effectively and tactfully with employees and members both orally and in writing.
Demonstrate critical thinking and being self-reliant to better analyze and solve problems.
Effective time management and organizational skills. Ability to multi-task and be agile to serve members and employees.
Exceptional leadership skills: ability to motivate, influence, and engage direct and indirect reports and peers with a significant level of diplomacy and trust.
Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.
Energetic, forward-thinking, and creative in business solutions with high ethical standards and trustworthiness.
Act as a change agent who can collaborate with diverse interests and adapt to internal, market or regulatory-driven changes.
Strong mentoring, coaching experience to a team with diverse levels of expertise.
Excellent presentation skills, confident in all settings with individuals at all levels of the organization both internal and external.
Maintain working knowledge of Microsoft Office, SharePoint, and collaborative tools (Teams and Zoom).
Thorough knowledge and understanding of organization’s Employee Handbook and policies.
Must demonstrate functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.

Quick Apply

Refine Your Search

service experience lead jobs in tempe, az

Branch Service Lead

Inclusion and Family Specialist: Mesa, AZ

Executive Director Senior Living

Assistant Clinic Office Manager

Library Clerk

Cell Lead - 1st Shift - $27.00/hr

Shipping Cell Lead - 1st Shift - $27.00/hr

Front Desk Agent

Cupbop Team Member

Team Manager - Scottsdale

Receptionist - State Farm Agent Team Member

Sr. Customer Experience Professional

Game Facilitator

Onboarding Specialist

Workplace & Events Coordinator

Assisted Living Coordinator

Warehouse Team Leader (173270)

Assistant General Manager

SMI Court Coordinator

Member Service Officer

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