The Director of Procurement reports to the VP of Finance and leads the enterprise procurement function building a more strategic, technology-enabled, data-driven, and operationally responsive procurement function. This role will own the Company’s purchasing platform, currently Coupa, and will be responsible for optimizing system configuration, improving procurement workflows, enterprise-wide sourcing and contracting, supplier chain selection and management, expanding spend visibility, enterprise-wide inventory strategy and supporting the Company’s decentralized operating model.
The Procurement Director will serve as a key business partner to Operations, Finance, regional leadership, and field teams. The role requires a leader who can balance corporate-level procurement strategy with the practical needs of local operations, ensuring that procurement processes create value without creating unnecessary administrative burden.
This individual will manage a team of category leads and will be expected to shape the vision, structure, tools, reporting, and operating rhythms of the procurement function. The ideal candidate will bring strong procurement software expertise, proven change management capabilities, analytical discipline, and the ability to build trusted relationships across a complex, field-oriented organization.
Procurement Strategy and Transformation
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Lead the continued transformation of the Company’s procurement function from a primarily transactional purchasing model toward a more strategic, scalable, and data-driven procurement organization.
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Develop and execute a procurement roadmap aligned with the Company’s operational, financial, and growth objectives.
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Evaluate potential group procurement organization opportunities.
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Establish inventory targets, policies, tracking, demand forecasting and supply planning
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Evaluate current-state procurement workflows and identify opportunities to improve efficiency, accountability, compliance, spend visibility, field usability, and measurable business value.
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Partner with the VP of Finance, CFO, COO, regional presidents, and other senior leaders to prioritize procurement initiatives that support cost management, operational consistency, supplier performance, and improved decision-making.
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Lead cross-functional procurement initiatives involving Finance, Treasury, Operations, AP, IT, Legal, Compliance, Fleet, Clinical/Medical Operations, and regional leadership, as applicable.
Process Improvement, Controls, and Compliance
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Lead ongoing process improvement efforts across requisitioning, purchase order management, approvals, supplier onboarding, catalog maintenance, invoice matching, AP handoffs, inventory-related workflows, and procurement support processes.
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Strengthen procurement controls while preserving speed and flexibility for operations.
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Partner with Finance and AP to improve purchase-to-pay processes, invoice accuracy, approval workflows, spend classification, supplier records, and payment-related issue resolution.
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Support the implementation of inventory control improvements, including better visibility into purchasing patterns, stock levels, replenishment workflows, usage data, and supplier fulfillment.
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Develop and maintain procurement policies, procedures, training materials, user guides, and communication plans.
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Lead change management efforts related to new processes, system updates, reporting tools, procurement policies, and category initiatives.
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Ensure procurement practices align with applicable internal controls, contractual commitments, healthcare/EMS operating requirements, and company policies.
Coupa Ownership and Procurement Systems Leadership
- Own and manage Coupa as the Company’s primary purchasing system, including configuration, governance, workflow design, user adoption, data quality, catalog management, vendor enablement, reporting, and continuous improvement.
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Address existing deficiencies in Coupa configuration and lead the organization through related process, technology, and behavioral changes from start to finish.
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Serve as the business owner for procurement systems and act as the primary liaison between Procurement, Finance, IT, Operations, and external software partners.
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Continuously improve the Company’s use of procurement technology to increase automation, controls, data quality, and user adoption.
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Lead or support implementation of additional procurement-related software solutions, including additional Coupa modules, AP automation tools, inventory management solutions, supplier management tools, contract management systems, or other platforms that strengthen procurement controls and expand spend visibility.
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Develop governance standards for system changes, user access, approval workflows, catalog structure, vendor onboarding, item management, and procurement data integrity.
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Ensure that procurement systems support both corporate oversight and field-level usability, particularly in a decentralized purchasing environment.
Team Leadership and Category Management
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Lead, coach, and develop a team of category leads and procurement professionals responsible for market research, supplier engagement, system maintenance, catalog management, vendor management, issue resolution, and day-to-day procurement support.
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Clarify roles, responsibilities, expectations, and performance standards across the procurement team.
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Establish consistent operating rhythms for category review, vendor performance review, system maintenance, stakeholder feedback, savings tracking, and procurement project execution.
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Support the team in developing category strategies for major areas of spend, which may include medical supplies, pharmaceuticals, uniforms, fleet-related supplies, equipment, facilities, technology, office supplies, and other operational categories.
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Promote a service-oriented procurement culture that is responsive to operational needs while maintaining appropriate financial discipline and process control.
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Develop team capabilities in procurement analytics, supplier negotiation, project management, software administration, stakeholder communication, and process improvement.
Reporting, Analytics, and Decision Support
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Develop and lead innovative procurement reporting solutions that put timely, actionable information into the hands of operations partners, regional leaders, and corporate stakeholders.
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Create reporting that supports the Company’s decentralized procurement model while improving transparency, accountability, and consistency.
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Lead in the development and maintenance of dashboards, scorecards, and recurring reports related to spend, supplier utilization, catalog compliance, off-contract purchasing, savings opportunities, purchase order activity, inventory-related trends, user adoption, cycle times, and vendor performance.
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Use analytics to identify savings opportunities, process inefficiencies, supplier consolidation opportunities, compliance gaps, demand trends, and areas where standardization may create value.
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Translate procurement data into clear business insights for non-procurement stakeholders.
Supplier Relationship Management
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Build and manage key corporate supplier relationships, particularly with strategic material vendors and other high-impact suppliers.
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Develop a structured approach to supplier management, including vendor segmentation, performance expectations, issue escalation, contract compliance, service-level expectations, pricing review, and relationship cadence.
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Partner with operational leaders to ensure supplier strategies are practical, field-informed, and supportive of service delivery.
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Lead or support negotiations with key suppliers to improve pricing, service quality, supply reliability, payment terms, rebate structures, standardization, and overall value.
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Monitor supplier performance and develop reporting or scorecards that provide visibility into service levels, fulfillment, backorders, pricing adherence, contract compliance, and stakeholder satisfaction.
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Coordinate with Legal, Finance, Compliance, and Operations on supplier contracts, renewals, risk management, and dispute resolution.
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Support supply continuity and resiliency planning for critical operational materials, particularly where supply disruption could affect field readiness or patient care operations.
Executive and Operational Partnership
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Serve as a strategic procurement partner to senior leadership.
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Work closely with field and regional operations leaders to understand operational needs, pain points, purchasing behaviors, supplier concerns, and opportunities for improved support.
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Act as a trusted resource for operations by balancing financial stewardship with practical operational realities.
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Communicate clearly and effectively with stakeholders at all levels, from field users and local managers to executive leadership.
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Lead cross-functional meetings, project updates, vendor reviews, and procurement governance discussions.
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Help the organization make informed decisions in situations where objectives may be ambiguous, competing priorities exist, or perfect information is unavailable.
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Occasional travel may be required.
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Bachelor’s degree in Supply Chain Management, Business Administration, Finance, Operations, Healthcare Administration, or a related field preferred.
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Strong experience with procurement software, purchase-to-pay systems, supplier management platforms, reporting tools, and workflow automation.
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Experience with Coupa highly preferred, including system configuration, catalogs, approval workflows, supplier enablement, reporting, and user adoption
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Eight or more years of progressive procurement, strategic sourcing, supply chain, purchasing, or procurement operations experience, with at least three years in a leadership role.
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Experience leading procurement transformation, systems implementation, process redesign, or procurement technology optimization strongly preferred.
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Experience in EMS, healthcare services, medical transportation, multi-site operations, healthcare supply chain, distributed field operations, or another highly operational service environment preferred.
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Experience managing procurement or category teams, including coaching, performance management, role design, and team development.
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Experience implementing or optimizing AP automation, inventory management, contract management, supplier management, or spend analytics tools preferred.
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Demonstrated success leading cross-functional change initiatives in complex organizations.
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Experience managing strategic supplier relationships and negotiating supplier agreements.
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Strong analytical skills, including the ability to interpret spend data, identify trends, develop reports, and translate findings into business recommendations.
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Strong leadership skills with the ability to manage, develop, and motivate a procurement team.
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Ability to shape and communicate a clear procurement vision for the organization.
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Strong understanding of procurement best practices, purchasing systems, supplier management, category management, and purchase-to-pay workflows.
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High level of comfort with procurement technology and a demonstrated history of using software to improve workflow efficiency, controls, reporting, and user experience.
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Strong process improvement mindset with the ability to evaluate current-state workflows and design practical, scalable future-state processes.
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Excellent verbal and written communication skills, including the ability to communicate effectively with executives, field operations, finance partners, suppliers, and system users.
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Strong analytical abilities and attention to detail.
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Ability to work effectively with varying disciplines, leadership styles, personality types, and operational priorities.
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Ability to build and maintain relationships of mutual trust and respect across corporate, regional, and field teams.
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Strong project management and workflow management capabilities.
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Comfort operating in ambiguity, defining structure where it does not yet exist, and making timely decisions with incomplete information.
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Ability to lead and implement change in a practical, collaborative, and business-minded way.
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Strong judgment, business acumen, and ability to balance cost, quality, compliance, service levels, and operational needs.
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Comfort with continual change and the ability to adjust priorities as business needs evolve.
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Service-oriented mindset with a focus on making procurement easier, more useful, and more valuable for operations.
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Management reserves the right to change and/or add to these duties at any time.
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Must pass pre-employment background and credit check.
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Security clearance not required
