Assistant General Manager Job Description
The Assistant General Manager will be responsible for providing exceptional service to every guest every day while simultaneously maximizing the hotel profitability. Furthermore, the Assistant General
Manager will be responsible for ensuring that all hotel operations are performed professionally and adhere to the Hilton brand and FHM standards. Manage all financial aspects of the labor standards and controls, hotel profit and loss statement, capital expenditures, forecasting, budgeting. Deliver exceptional service and quality cost effectively. Lead a high-quality, service-oriented organization with a focus on efficient and cost-effective operations. Assist in the hiring, developing, managing, and leading key department managers. Guide, develop and/or implement policies, procedures, and systems to improve business operations. Execute high quality guest experience continuously working to improve service levels so that the Tru/Home 2 Suites by Hilton will be rank in the top five of the brands.
Help oversee all aspects of the operations, rooms, housekeeping, sales, accounting, human resources including labor, training, vendors, equipment, and facilities. Effectively manage all aspects of the brand required training. Develop hotel/FHM orientation program. Develop manager a duty program.
Essential Functions:
- Assist the General Manager in the effective management of the rooms, sales, revenue management, accounting, human resources, food & beverage and engineering functional areas to maximize financial performance while upholding quality standards and maximizing levels of guest satisfaction.
- Assist in the maximization of room revenue by anticipation of market shifts, development and monitoring of annual business and marketing plans, and participating in appropriate national marketing efforts.
- Assist in Measuring the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments needed and to diversify the sources of revenues.
- Assist in the development of a realistic and attainable strategic business plan that defines operational goals and profitability objectives. Assist in ensuring brand compliance.
- Assist general manager to coordinate capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage or deterioration.
- Conduct regular staff and associate meetings
- Ensure a productive, participative and comfortable work environment in which all associates are valued and treated appropriately and consistently, and to ensure compliance with all local, state and federal employment an labor laws and regulations, including, but not limited to, Title VII, ADA, ADEA, FMLA, FLSA, Equal Pay Act and Pregnancy
Discrimination Act. Directly facilitate open associate communications to discern grievances and to respond to these grievances in all appropriate manners including addressing those meriting correction.
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- Assist in direct, managing and training of associates. participate in sales presentations, property tours and customer meetings.
- Adhere to FHM Standard Operating Procedures as well as and policies and procedures contained (but not limited to) in the associate handbook.
Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is required.
Upon employment, all associates are required to fully comply with FHM rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Required Teamwork Skills:
- Enthusiastic, helpful, respectful and positive member of the team
- Professional, responsible and mature in conduct and behavior
- Understanding of, encouraging to and friendly with all co-workers
- Self-motivated and use time wisely
- Maintain open line of communications with each department
- Communicate pertinent information
- Respond positively to new ideas
- Openly accept critical/developmental feedback
- Report to work on time
- Maintain effective communication using daily, weekly meetings and emails/memorandums
- Be available to help all departments in emergency situations
- Perform other assignments as directed by the FHM corporate office
Safety and Security:
- Assist in developing and implementing all policies regarding emergency and security standards/procedures.
Specific Job Knowledge, Skills and Abilities:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Desire to participate as a part of a team.
- Must possess basic computer skills (Microsoft Word, Excel and PowerPoint; Hilton PEP; labor standards systems, Delphi, GRO, Hilton R&I, Hilton Digital key, email/internet).
- Knowledge of M3 accounting programs, math skills as well as budgetary analysis capabilities required.
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- Extensive knowledge of sales skills (Familiar with Delphi Sales system, Hilton
GRO/Revenue management).
- Ability to assess/evaluate other associates’ performance in a fair and consistent manner.
- Extensive knowledge of revenue management by source of business.
- Ability to supervise, train, motivate multiple levels of managers and associates.
- Knowledge of hotels and competitive markets
- Participate in the development of short and long term financial and operational goals of the hotel.
- Ensure that guest satisfaction is consistently obtained and maintained.
- Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems.
- Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
- Ability to make decisions with only general policies and procedures available for guidance.
- Ability to apply supervisory/management (soft) skills
- Extensive knowledge of Hampton Inn and Home 2 Suites by Hilton brands, its, standards services and facilities.
- Ability to maintain compliance with all local, state and federal laws and regulations.
- Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, Equal Pay Act, Pregnancy Discrimination Act, FLSA,
ADA, OSHA, FMLA, NLRA
Physical Demands:
- Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
- Walking the hotel and standing at the front desk or sitting at a desk. This includes traveling to and from meetings and may include air travel. Length of time of these tasks may vary from day to day and task to task.
- Most tasks are performed independently or in a team environment with the associate acting as a team leader. There is minimal direct supervision.
- Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
- Must be able to lift up to 15 lbs. occasionally.
- Must be able to push and pull carts and equipment weighing in excess of 250 lbs. in an emergency
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and associates.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
- Requires manual dexterity to use and operate all necessary equipment.
- Must have finger dexterity to be able to operate office equipment.
Qualifications:
Associates or a bachelor’s degree preferably in Hotel/Restaurant or Business Administration, or equivalent education/experience required. Minimum of two years’ hotel management experience required. Extended stay hotel experience preferred. Speak Spanish a plus.
Current Certifications for the Hampton Inn and Home 2 Suites by Hilton brands. Hilton brand hotel opening experience a plus. CPR Certification. Driver’s license with clean MVR.
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This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. The job description is subject to change at any time with or without notice.
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Associate (Print Name)
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Associate (Signature)
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Date
HR:8/2020
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Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- AD&D insurance
- Dental insurance
- Employee discount
- Flexible schedule
- Life insurance
- Paid time off
- Paid training
- Referral program
- Vision insurance
Ability to commute/relocate:
- Phoenix, AZ 85012: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hospitality: 1 year (Preferred)
- Hotel management: 2 years (Preferred)
Work Location: In person
