Top 8 Service desk technician ii Jobs in Tempe Az

IT Support Technician II
DRB Homes —Tempe, AZ
- Full-time
- Clean driving record
- Microsoft Outlook
- Computer Science
IT Support Technician II (2161)
Drb Enterprises Llc —Phoenix, AZ
- Full-time
- Clean driving record
- Microsoft Outlook
- Computer Science
Desktop Support/Help Desk Technician II
Catholic Charities Comm —Phoenix, AZ
- From $22 an hour
- Full-time
- Inventory management
- Mid-level
- High school diploma or GED
- 403(b) matching
- Paid holidays
13d
Senior Service Desk Technician (Tier 2 – MSP)
Snap Tech IT, LLC —Tempe, AZ
- $60,000 - $70,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
7d
Level 2 Support Engineer
All Copy Products —Chandler, AZ
- $25 - $34 an hour
- Microsoft Excel
- Azure
- Microsoft Outlook
- Commuter assistance
- Health savings account
Quick Apply
SharePoint Online (SPO) & SharePoint SE Tier II Support Technician
SPINSYS DINE LLC —Scottsdale, AZ
- Full-time
- Computer Science
- 5 years
- Research
- Disability insurance
- Health insurance
Quick Apply
1h
SRE Analyst II
QE Solar —Scottsdale, AZ
- $60,000 - $80,000 a year
- Full-time
- Word processing
- Mid-level
- Office
Quick Apply
10d

Discover related jobs

Based on your search for service desk technician ii jobs.

Level 2 Support Engineer
All Copy Products —Chandler, AZ
Achieved minimum of Network + certification and has worked with cloud network and end user environments. Ability to perform advanced troubleshooting for clients…
$25 - $34 an hour
Quick Apply
Help Desk Technician
Arizona Priority Care —Chandler, AZ
Strong customer service skills, professional phone etiquette, and ability to communicate technical concepts clearly to non-technical staff.
$26 - $29 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Help Desk Technician (Level 1–2 Support)
Pepper Construction —Dublin, OH
Experience with printer/peripheral troubleshooting and remote support tools. You’ll play a key role in managing identity and device security through Entra ID,…
Quick Apply
3d
IT Help Desk Tier 2 Technician
Rocking Horse Community Health Center —Springfield, OH
A current driver’s license and an acceptable driving record. High school diploma or (GED) is required, and at least Two (2) years of experience or an…

I want to receive the latest job alert for service desk technician ii in tempe az

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk technician ii jobs near tempe az

Site Reliability Engineer jobs in Scottsdale, AZ

Senior IT Technician jobs in Phoenix, AZ

Support Engineer jobs in Tempe, AZ

Site Reliability Engineer jobs in Florida

Nuclear Engineer jobs in Idaho Falls, ID

Network Engineer jobs in Cincinnati, OH

Site Reliability Engineer jobs in Dearborn, MI

Site Reliability Engineer jobs in Cincinnati, OH

Entry Level Process Engineer jobs in California

Site Reliability Engineer jobs in Waltham, MA

Desktop Support Technician Ii jobs in San Jose, CA

Pharmacy Technician jobs in Scranton, PA

Desktop Support Technician Ii jobs in Munster, IN

Child Support Agent jobs in North Carolina

Desktop Support Technician Ii jobs in Amherst, MA

Desktop Support Technician Ii jobs in Bethesda, MD

Medical Laboratory Technician jobs in Orlando, FL

Support Technician jobs in Downingtown, PA

Peer Support Specialist jobs in Syracuse, NY

Pharmacy Technician jobs in Corona, CA

IT Support Technician II

DRB Homes -
Tempe, AZ

Apply Now

Job Details

Full-time

Qualifications

Customer communication
Printer (troubleshooting support)
Driver's License
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Azure AD
Identity and access management (IAM) solutions
Desktop administration
Peripheral hardware support

Full Job Description

Job Purpose
The primary responsibility of this position is to provide Tier I and Tier II technical support to end users as an active member of the IT Help Desk team. This role is responsible for handling incoming support requests through the call queue, ticketing system, email, and in-person interactions while delivering exceptional customer service and timely resolution of technology issues. The IT Support Technician II supports, deploys, maintains, and troubleshoots company workstations, mobile devices, printers, phones, applications, and related technology. In addition to providing frontline support, this role assists with asset lifecycle management, endpoint management, technical documentation, infrastructure projects, and serves as a technical resource for other members of the IT Support team

Duties and Responsibilities

Provide Tier I and Tier II technical support to end users through the ticketing system, call queue, email, and in-person support.
Own incidents from initial intake through resolution or appropriate escalation while maintaining excellent customer communication.
Monitor assigned tickets to ensure timely resolution and adherence to service level expectations.
Escalate complex issues to Systems Administrators or other IT resources when appropriate while providing complete troubleshooting documentation.
Deploy, configure, troubleshoot, repair, and maintain desktops, laptops, printers, peripherals, mobile devices, and related hardware.
Maintain accurate IT asset inventory throughout the equipment lifecycle.
Support Microsoft 365 applications and services including Outlook, Teams, OneDrive, and other collaboration technologies.
Assist with Entra ID, Active Directory, Intune, endpoint management, and basic account administration as assigned.
Develop and maintain knowledge base articles, technical documentation, and standard operating procedures.
Assist Systems Administrators with system maintenance, software deployments, and infrastructure projects.
Coordinate equipment setup, office moves, and technology deployments at division offices and remote locations.
Follow company IT security standards and report or escalate potential security incidents.
Participate in the IT on-call rotation to provide after-hours, weekend, and holiday support as scheduled. Respond to critical incidents in accordance with established service level expectations.
Maintain a high level of customer satisfaction through professional communication and technical expertise.
Perform other duties as assigned.

Qualifications

Associate degree in Computer Science, Information Technology, or related field, or equivalent combination of education and experience.
2 - 4 years of enterprise IT support experience.
Working knowledge of Windows 10/11, Microsoft 365 applications, Active Directory/Entra ID, networking fundamentals, printers, and endpoint hardware.
Experience supporting Microsoft Teams, mobile devices, and modern endpoint management solutions is preferred.
Strong troubleshooting methodology and analytical problem-solving skills.
Excellent verbal and written communication skills with a customer-first mindset.
Ability to prioritize multiple requests and work independently while contributing to a team environment.
Ability to quickly learn new technologies and adapt to changing business needs.
Valid driver's license, acceptable driving record, and proof of automobile insurance.
Ability to travel occasionally, including overnight travel, as required.
Willing and able to work onsite.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing their essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily on residential construction sites and standard office environments. The noise level in the office environment is usually moderate. The noise level on a construction site will be high, hearing protection will be necessary and provided by the company. Occasional travel to various worksites will be required, depending on assignment.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Apply Now

Refine Your Search

service desk technician ii jobs in tempe az

IT Support Technician II

IT Support Technician II (2161)

Desktop Support/Help Desk Technician II

Senior Service Desk Technician (Tier 2 – MSP)

Level 2 Support Engineer

SharePoint Online (SPO) & SharePoint SE Tier II Support Technician

SRE Analyst II

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for service desk technician ii in tempe az

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected