The Barista is responsible for serving and preparing food and beverages to guests. Responsible for honoring each guest by providing excellent customer service and a friendly, upbeat, and clean atmosphere.
Education
High School Diploma or GED
Experience
Six months of related experience
Licenses & Certifications
- ServSafe Certification or certified within 6 months of hire
Qualifications
- Ability to handle hot foods and beverages.
- Ability to operate and use all equipment necessary for store operation.
- Demonstrated ability to communicate verbally with staff members and customers.
- Demonstrated ability to handle multiple tasks at a time. Work successfully as part of a team, while under pressure.
- Flexibility to work various hours and days based on business needs.
- Maintains positive morale and professional attitude.
- Mature, responsible, neat, clean in appearance, and have good personal hygiene.
- Must be able to read and write to the degree of counting for inventory, cash register operation, and cash handling and stocking purposes.
- Must be ServSafe certified within 6 months of employment.
Area of Responsibilities
- Customer Service - expresses respect and courtesy in all interactions. Fosters communication and team work and responds to needs within the department. Addresses problems in a proactive manner. Projects and maintains a positive and professional impression. Integral role in service recovery program. Maintains professional customer service greeting, smiling, making eye contact, and thanking guests. Develops enthusiastically satisfies customers.
- Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Offers customer demonstrations and samples using brewing equipment.
- Review production sheets, planning charts, and recipes. Follows recipes appropriately. Prepares beverages to standards. Tests product prior to serving to determine if it is prepared properly.
- Safety and Sanitation - Follows safety rules at all times. Reports accidents and unsafe conditions to manager. Demonstrates good hand washing, proper use of FIFO, and assurance of proper food temperatures. Maintains all work areas clean, neat, and free of unnecessary items. Follows proper food handing and sanitation procedures as per local and federal regulation. Conducts daily, weekly, monthly cleaning and sanitation duties for the Department.
- Sets up the cafe before opening times for service. Ensures all closing procedures completed.
- Adheres to job conduct, dress, attendance, and in-service requirements.
- Assist and maintain presentation of hot and cold food items, along with appropriate stock levels. Maintains and records temperature of Hot and Cold Items as per policy. Monitors expiration dates.
- Communicates with coworkers and management to solve problems and improve quality and service. Handles customer complaints in a professional manner. Maintain continuous communication with other staff during peak business times.
- Ensure availability and quality presentation of food items during meal periods.
- Follows standards for merchandising, stocking, rotating, and storing products.
- In-Services - Attends all mandatory department meetings and in-services. Assists with on-the-job training of new employees.
- Performs all other duties as related and assigned by supervisor or management.
- Responsible for proper utilization of food and equipment to minimize waste and loss to the department.
- Strives to improve the daily work routine by discussing work simplification methods with manager. Assists with implementation.
- Work with a sense of urgency and purpose. Stay busy!
Compliance Statement
Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.
Education
High School Diploma or GED
Experience
Six months of related experience
Licenses & Certifications
Supervision
Qualifications
- Ability to handle hot foods and beverages.
- Ability to operate and use all equipment necessary for store operation.
- Demonstrated ability to communicate verbally with staff members and customers.
- Demonstrated ability to handle multiple tasks at a time. Work successfully as part of a team, while under pressure.
- Flexibility to work various hours and days based on business needs.
- Maintains positive morale and professional attitude.
- Mature, responsible, neat, clean in appearance, and have good personal hygiene.
- Must be able to read and write to the degree of counting for inventory, cash register operation, and cash handling and stocking purposes.
- Must be ServSafe certified within 6 months of employment.
Definitions
- The Barista is responsible for serving and preparing food and beverages to guests. He she is responsible for honoring each guest by providing excellent customer service and a friendly, upbeat, and clean atmosphere.
Contact With Others
Performance of job requires contact with others where team work is essential, requiring tact in order to obtain cooperation. Contacts may be outside of the organization also.
Effect Of Error
Probable error usually detected in succeeding operations and generally confined to a single department or phase of organization activities. Practically all work is subject to verification or check. Occasional work with some confidential data where the effect of any disclosure would be negligible or where the full import is not apparent in the routines performed.
Supervisory Responsibility
Exercises no supervision, work direction, or instruction of other employees or students
Mental Demands
Assignment requires planning and arranging own work to reach definite objectives. Applies knowledge of a specific field using several varied procedures or techniques. Solves non-routine technical, treatment, or operational problems under general guides
Physical Effort
Moderate physical effort - Lifts, carries, or handles lightweight (1 to 25 lbs.) materials or equipment for about half of the day. Very occasional physical effort with medium weight objects (25- 60 lbs.). Office or laboratory work requires close visual effort and concentration more than half of day. Works in reaching or strained positions for less than half of day.
Working Conditions
Minor - Occasionally involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.
Physical Aspects
Continually (at least once per day)
- Manual Dexterity - picking, pinching With fingers etc.
- Hearing
- Visual
- Color Vision
- Speaking
- Standing
- Handling - seizing, holding, grasping
- Carrying
- Smelling
Frequently (at least 3 times a week)
- Bending
- Feeling (Touch) - determining temperature, texture, by touching
- Reaching - above shoulder
- Reaching - below shoulder
- Walking
- Tasting
Occasionally (at least once a month)
- Typing
- Balancing
- Lifting up To 25 lbs.
- Lifting 25 To 60 lbs.
- Climbing
- Kneeling
- Squatting
- Pushing/Pulling - up To 25 lbs.
- Pushing/Pulling - 25 To 60 lbs.
