Minimum Starting Hourly Rate: $23.30/hr
Maximum Starting Hourly Rate - Dependent on Qualifications
Benefits
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Health
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Dental
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Vision
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Life Insurance
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Generous Paid Time Off - 9.23 hrs per pay period
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10 Observed Company Paid Holidays
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8 Hours Annual Volunteer Time Off
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Retirement Plan w/ 6% Employer Contribution
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Employee Assistance Program
GENERAL DESCRIPTION
This is a grant funded position, and employment is contingent upon continued funding.
Performs complex (journey-level) casework. Work involves serving as a liaison between clients and their families in obtaining assistance and rehabilitative treatment. May provide guidance to others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Works primarily in the First Episode Psychosis Program (FEP) with consumers ages 15-30.
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Identifies problem areas, service gaps, and areas that are barriers to services for individuals.
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Makes recommendations on policy and procedure changes. Adopts policy and procedural changes seamlessly and positively.
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Works primarily in conjunction with the team, the client and their family/support system (if applicable) along with interagency or local resources to provide multilateral support to the client, all of which is contingent upon the individual’s needs and preferences.
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Utilizes a recovery-oriented treatment modality for people experiencing their first episode of psychosis (FEP).
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Work involves developing and maintaining long-term contact with individuals, families and service providers for medical, social, educational and related service needs.
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Interviews individuals or authorized representatives to gather information to assess service needs.
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Develops and implements tailored and individualized treatment plans to meet individual’s recovery needs.
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Coordinates service provider activities across all counties in the catchment area e.g. Bell, Coryell, Hamilton, Lampasas and Milam, as needed.
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Provides and skills and resiliency training, ongoing case management, psychoeducation, psychosocial rehabilitation skills training, resiliency training under IRT/IMR Model or any evidence based model that promotes positive changes in the individual, medication training and support, crisis intervention strategies and interventions, transitional services and other related services to individuals, families, and acts as a liaison between individuals, families, and service providers.
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Meets all minimum service standards according to center requirements, Resilience Disease Management Design and Texas Administrative Codes.
- Must stay compliant with all required training.
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Participates in quarterly training and time studies for Medicaid Administrative Claiming (MAC).
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Embraces both the Recovery Model as well as the Shared Decision Making model (SDM).
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Document case records, assessments, person centered recovery plans and progress notes according to Center requirements and Texas Administrative Codes. Employees will maintain complete and accurate consumer medical records and keep all such information confidential.
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Maintains department productivity, contract outcome, and documentation requirements.
- Develops, maintains, and uses community referrals, relationships/resources and works collaboratively with interagency resources.
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Demonstrate high ethical standards, trustworthiness, and personal integrity. Regular attendance, dependability, and promptness are required for the 8-5 workday or agreed upon hours 100% of the time, to ensure consistency and completeness of program’s processes.
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Professional Development - Successfully complete training required to maintain skill competency and cross training to ensure consistency across program procedures. Complete continuing education as required by professional standards and the Center.
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Frequent daily driving within the catchment area is required.
GENERAL QUALIFICATIONS
Experience/Education/Licensing/Certification
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Experience in a field relating to the agency program.
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Graduation from an accredited four-year college or university with a major course work in a field relevant to the assignment.
- Experience and education may not be substituted for one another.
Knowledge/Skills/Abilities
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Central Counties Services incorporates the principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.
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Knowledge of community resources; of case management principles, objectives, standards, and methods; and of program policies and procedures.
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Ability to assess client needs, to coordinate client services, and to work well with others.
- Knowledge of mental illness and emotional components of physical illness; of rehabilitation and psychotherapeutic methods; of casework principles; of community resources; and of the principles, methods, techniques and practices of clinical work with particular emphasis on psychosis et al.
- Ability to proficiently utilize computer programs, e.g., Microsoft Word and Excel.
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Ability to effectively deescalate potentially aggressive behavior in a positive manner.
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Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
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Ability to communicate and work efficiently with Center staff in both verbal and written formats.
- Must be able to read and interpret documents and data.
- Ability to understand written and oral communication.
- Ability to utilize technology to accomplish assigned tasks.
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Work behavior must be compatible with Center value statement and Policies and Procedures Manual.
- Attends all staff meetings as directed.
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May serve on work committees as assigned.
General Competencies
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Critical evaluation
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Communication
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Consultation
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Thoroughness/Attention to detail
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Time management
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Excellent interpersonal skills
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Able to exhibit a high level of confidentiality with thorough awareness of HIPPA violations
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Excellent organizational skills.
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Must be able to identify and resolve problems in a timely manner
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Must be able to gather and analyze information skillfully
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Ethical conduct
Relationship Skills
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Work behavior must be compatible with Center value statement and Policies and Procedures Manual contributing to an environment of problem solving, building trust, conflict resolution, and customer service.
- Ability to perform tasks effectively and efficiently.
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Ability to plan and schedule work and implement directives independently.
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Ability to present a professional appearance and conduct when representing the Center.
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Ability to work cooperatively and productively with supervisor, clients and their families, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.
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Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.
Additional Requirements
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Must have and maintain a valid drivers’ license with an acceptable driving record.
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Regular attendance and reliability is critical to business operations.
WORK ENVIRONMENT AND FUNCTIONAL REQUIREMENTS
This position requires the ability to:
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Sit, stand, and walk for extended periods of time.
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See, hear, and communicate effectively to perform job duties.
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Use a computer, telephone, and standard office equipment for prolonged periods.
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Perform repetitive tasks such as typing, filing, and data entry.
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Lift and/or move up to 15 pounds.
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Interact frequently with consumers, staff, and the public in a professional and customer focused manner.
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Respond appropriately to challenging or unpredictable situations, including safely de-escalating and managing interactions with individuals who may exhibit verbally or physically escalated behavior, in accordance with training and Center policies.
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Ability to perform the essential functions of the position safely and effectively, including maintaining professionalism, sound judgment, appropriate interpersonal interactions, concentration, and the ability to respond appropriately in stressful or crisis situations, with or without reasonable accommodation.
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Work in an environment with frequent interruptions and changing priorities.
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Perform the essential functions of the position, with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA).
AT-WILL EMPLOYMENT STATEMENT
Employment with Central Counties Services is at-will. This means that either the employee or the Center may terminate the employment relationship at any time, with or without notice, and with or without cause, subject to applicable law. Nothing in this job description or any other policy, procedure, or communication should be construed as creating a contract of employment or altering the at-will nature of employment.
EQUAL OPPORTUNITY EMPLOYER
Central Counties Services is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.
