Join a growing cosmetic eyelid surgery practice as the primary guide for prospective surgical patients. You will speak with warm, inbound leads, conduct follow-up by phone and text, help patients understand their options and financing, and move qualified patients from consultation through surgery. This is a relationship-based sales position for someone who enjoys helping people make meaningful, high-value decisions.
We are looking for a Patient Care Coordinator - Cosmetic Surgery Sales Coordinator
This is a person who will be the primary liaison between the doctor and patients who have Cosmetic Eyelid Surgery. The main focus of this position is cosmetic surgery sales, patient coordination/contact management, and scheduling. Our ideal candidate must possess exceptional interpersonal skills and experience in sales; along with being a self-starter with a passion to excel. Relationship building abilities and a desire to do outreach to market the practice are also important aspects of the position. The winning candidate must be willing to work in a sleeves-rolled-up, hands-on fashion, doing "whatever it takes" to help the team grow. If you possess great sales skills, we want to hear from you!
This practice is owned by a board certified, well-respected, friendly, fellowship trained oculo-plastic surgeon, which caters to an elite, but family-focused clientele. Our surgical goals emphasize subtle and refined results, not dramatic total make-overs. Both our staff and patients are down-to-Earth. We specialize in cosmetic eyelid surgery and non-surgical cosmetic procedures like Botox, fillers and lasers. To keep us grounded in reality, we also perform medically necessary procedures such as complex skin cancer reconstructions around the eyes.
The ideal candidate believes in Concierge Quality Hospitality, and is professional and presentable. The position spans the gap between High End Retail Sales, Marketing and Surgical Coordinating. This is a key role in our practice. Experience is great, but we're also looking for people who are eager to learn new things and are adaptable enough to grow alongside our growing organization. We will train you, so no medical experience is necessary if you are intelligent, organized, personable and a quick learner with a team spirit. Sales experience, however, is a must.
Responsibilities:
1. Sales- assist prospective patients in making comfortable and confident decisions to select surgical treatments and cosmetic procedures through extensive phone, virtual and live consultations. The winning candidate must be focused on selling, driving leads to sell, and other sales-related functions. Comfort with quoting and asking patients to proceed with procedures and treatments ranging from hundreds of dollars to over ten/twenty-thousand dollars is necessary. This is a sales position. Should be able to comfortably discuss financial arrangements with patients.
2. Coordination– assist Doctor to make sure the surgery is coordinated properly, ie, help with pre-operative appointments, obtain pre-op clearances and lab work.
3. Marketing- We have a full time marketing person, but you should work together to design promotions that advance the practice in ethical, productive, fun and responsible ways. This is a commission based position, and we want you to make a lot of money for all your hard work!
Additional Responsibilities:
- Organization– Task oriented, timely completion of assignments, and an innate desire to “get things done” is a must.
- Positivity– we love patient care and seek a bubbly, positive, sunny outlook from our winning candidate. A sense of humor is a must.
- Whatever it takes attitutde with a sales focus– Typical hours are approximately 9-5, M-F, but at times more or less is needed. The winning candidate will have significant income upside - with no cap or limit - if results are achieved. That being said, the candidate must be willing to learn new concepts and unlearn practices that do not match with the doctor’s philosophy. Achievers who have fun competing with their personal bests, who love to complete projects, and love to make others happy through sales and service, do best in this role.
- On a Daily Basis- this entails everything involved in greeting and assisting patients from first inquiry to assisting during the consultation to postoperative questions. Calling old patients and having them come back for more!
Job Requirements:
- Bachelor’s degree
- 3 Years of Sales Experience. A proven track record in the sales industry, preferably in cosmetic medical, device/pharma, direct sales, med spa field or similar - ideal candidate will be able to demonstrate prior results in a sales and service capacity.Must be confident and comfortable presenting prices ranging from five hundred to over ten thousand dollars and asking the patient to move forward by booking on the spot, without being pushy or using high pressure tactics. The ability to sell luxury items is a must.
- Be highly experienced in proper telephone etiquette: pleasant greeting, clear speech, inviting tone, and active listening skills.
- Outstanding verbal and written communication and presentation skills.
- Belief in the power of cosmetic services to change the lives of appropriate patients for the better.
- Type accurately at no less than 50 wpm is a must. Strong computer skills with the ability to learn proprietary software for the medical industry quickly.
- Excellent follow-up and organizational skills – a commitment to timely task completion without compromising quality is a must.
- Professionalism in dress and presentation, honesty, energetic, self motivated, and positive attitude are a must.
- Ideally, bilingual (English / Spanish)
- This is a non-smoking facility
Pay Structure
There will be an Annual Salary plus Commission plus Bonus. The base range is between $60,000 +/- (depending on the candidate’s experience). There is a commission on sales generated. The Bonus is the average of the monthly commissions. Our goal for the successful candidate is to make well over 6 figures!
Benefits: 401k, Employee discount, health insurance, professional development assistance
To be considered, please submit a Cover Letter and Resume.
We are only considering applicants who perform a virtual interview. Once you submit your resume, you will get a link.
Job Type: Full-time
Pay: $75,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
