Position Title
Student-Facing Financial Aid Officer
Description
At Chattanooga College MDTC, the Student-Facing Financial Aid Officer will help implement our strategy of “Where a small school can make a BIG difference!!”
The Student-Facing Financial Aid Officer will provide accurate guidance and financial counseling to students and families to support student success through financial literacy and access to aid. This includes responsibilities such as advising on aid programs, assisting with FAFSA completion, and reviewing documentation. Ideal candidates must have excellent interpersonal, communication, problem-solving, and listening skills. Candidates must be able to adapt to a fast-paced work environment and manage multiple priorities and changing assignments.
This is a professional/non-instructional position supporting the Financial Aid Department. This role requires considerable interaction with students and families through individual meetings, group sessions, and/or events. Student-Facing Financial Aid Officers are expected to possess extensive knowledge of federal, state, and institutional financial aid regulations. They must be able to interpret individual needs, provide personalized support, and work effectively with individuals who may be confused, stressed, or demanding.
Employees in this role can expect to counsel individuals regarding financial aid options and award packages, assist with decision-making related to grants, scholarships, and loans, and help guide individuals toward successful outcomes. This position requires maintaining confidentiality and accurate records to ensure compliance with accreditation standards, institutional policies, and federal regulations (e.g., FERPA, as applicable). The role may also support institutional events such as outreach workshops and presentations. A strong commitment to equity, access, and success for underrepresented or at-risk populations is essential.
Responsibilities
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Provides primary financial aid counseling to a diverse population of students and families, including regular contact regarding progress and performance.
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Implements institutional or departmental strategic priorities related to retention, enrollment, and compliance.
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Counsels, advises, or supports individuals through individual and group sessions to address concerns and provide guidance.
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Educates individuals on institutional resources, policies, procedures, and expectations.
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Implements solutions, including technology, to promote efficiency, access, and success.
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Completes required professional development and training annually.
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Supports department-wide and student services initiatives.
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Maintains accurate documentation and records in compliance with institutional, accreditation, and federal requirements.
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Collaborates with departments and colleagues—specifically admissions and the bursar—to increase engagement, retention, and success, especially for at-risk populations.
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Provides appropriate referrals for personal, social, and/or academic concerns that may impair success.
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Upholds confidentiality and complies with institutional policies, accreditation standards, and federal regulations.
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Assists with planning and coordination of events such as financial aid workshops and outreach activities.
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Maintains tools, systems, or resources necessary to effectively perform job duties, including updating student information systems.
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Remains current on relevant state and federal guidelines, emerging best practices, and research related to the role.
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Monitors and resolves student account balances.
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Collaborates with Department Leadership.
Please note: This job description is not exhaustive, and additional duties may be assigned as needed.
Skills
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Strong interpersonal, communication, and public presentation skills
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Ability to establish and maintain effective working relationships with students, faculty, staff, and external partners
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Ability to communicate clearly and professionally in verbal and written formats
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Knowledge of the role’s function in supporting learning, access, and success
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Ability to use technology to support services, including Microsoft Office, student information systems, and learning platforms
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Detail-oriented and approachable demeanor
Education & Experience
Education or Training:
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Required: Associate’s degree in finance or business, or a related field (or equivalent experience)
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Preferred: Bachelor’s degree in finance, business, education, or a related field (or equivalent experience)
Experience:
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A minimum of 1–3 years of experience in financial aid, student services, or a customer-facing administrative role.
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Preferred Experience: Experience working in higher education.
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Preferred Knowledge: Familiarity with financial aid management systems and federal/state regulations.
Equal Employment Opportunity Statement
Chattanooga College MDTC is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic, in accordance with applicable federal, state, and local laws.
Chattanooga College MDTC encourages applications from individuals of all backgrounds and experiences and is dedicated to providing equal access to employment opportunities.
