Top 308 Caller Jobs in Tennessee

Claims Specialist II - Veterans Disability Appeals
Allsup Employment Services —Nashville, TN
- $17 - $21 an hour
- Full-time
- Remote
- Microsoft Word
- Mid-level
- Mentoring
- Health savings account
- Paid holidays
Quick Apply
Crisis Care Consultant
Centerstone of Illinois, Inc. —Nashville, TN
- $16.50 - $23.10 an hour
- Full-time
- Remote
- Customer service
- Bachelor's degree
- Psychology
- 403(b) matching
- Health savings account
Quick Apply
4d
Call Center Representative
Anserfone —Memphis, TN
- From $16 an hour
- Part-time
- Computer literacy
- No experience needed
- English
Quick Apply
Call Center Agent
Anserfone —Memphis, TN
- From $16 an hour
- Weekends as needed
- Computer literacy
- English
- Windows
- Health insurance
- Dental insurance
Quick Apply
Care Team Representative
Sedgwick —Memphis, TN
- Full-time
- Hybrid work
- Computer literacy
- Writing skills
- Office
- Health savings account
- Disability insurance
8d
Remote Customer Service Representative
Kobie Marketing —Nashville, TN
- $17 - $19 an hour
- Weekends as needed
- Remote
- High school diploma or GED
- 2 years
- Communication skills
- Profit sharing
- Paid holidays
Quick Apply
Customer Experience Specialist (Part-Time)
Thomas and Company —Nashville, TN
- $16 - $19 an hour
- Part-time
- Remote
- Microsoft Word
- Microsoft Outlook
- High school diploma or GED
Quick Apply
Crisis Care Consultant PRN
Centerstone of Tennessee, Inc. —Nashville, TN
- $16.50 - $23.10 an hour
- Part-time
- Customer service
- Bachelor's degree
- Psychology
- 403(b) matching
- Health savings account
Quick Apply
4d
Call Center Representative
Qureos Inc —Nashville, TN
- Call employer
- Entry level
14d
Account Transfer Associate I Memphis, TN
Raymond James Financial, Inc. —Memphis, TN
- Full-time
- Hybrid work
- Research
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Capital Access Associate | Memphis, TN
Raymond James Financial, Inc. —Memphis, TN
- Full-time
- Hybrid work
- Research
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Emergency Response Call Oper
City of Memphis —Memphis, TN
- $56,157.66 a year
- Full-time
- Research
- Entry level
PBX Operator | South Hospital | Full Time | Day/Evening Shifts
Methodist Le Bonheur Healthcare —Memphis, TN
- Full-time
- Hospital
- Mid-level
- High school diploma or GED
Quick Apply
10d
Rep Family/Guest Services
Vanderbilt University Medical Center —Nashville, TN
- 8 hour shift
- Hospital
- High school diploma or GED
- Continuous improvement
- Health insurance
2d
Member Service Representative
S3 Shared Services —Tennessee
- $39,998 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Communication skills
- Wellness program
- AD&D insurance
Call Center Representative (Medical)
OrthoSouth —Memphis, TN
- Full-time
- Customer service
- Medical office experience
- HIPAA
- Health savings account
- Health insurance
Quick Apply
10d
Telecommunications and Dispatch Specialist (Days) Johnson City, TN
Ballad Health —Johnson City, TN
- Weekends as needed
- Hospital
- Computer literacy
- High school diploma or GED
Customer Account Associate | Memphis, TN
Raymond James Financial, Inc. —Memphis, TN
- Full-time
- Hybrid work
- Sales
- High school diploma or GED
- Travel
- Paid holidays
- Health insurance
Patient Advocate / Call Center Representative
Urology Healthcare Group, Inc. —Nashville, TN
- Urgently hiring
- Spanish
- HIPAA
- High school diploma or GED
- Profit sharing
- Health savings account
Quick Apply
4d
Caregiver Support Specialist (Remote)
FreedomCare —Nashville, TN
- $23 - $26 an hour
- Home Health
- 1 year
- Communication skills
- Commuter assistance
- Health insurance
Quick Apply
4d

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Claims Specialist II - Veterans Disability Appeals

Allsup Employment Services
Nashville, TN

Quick Apply

Job Details

Full-time
$17 - $21 an hour

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Work from home
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Phone communication

Full Job Description

About Allsup, LLC

Allsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers.

You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. You’ll have a predictable work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun.

Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigate—including SSDI, veteran’s disability, return to work and Medicare. Drive your expertise and advancement with the support of your supervisor and our organization.

About the role

Serves as the primary point of contact for incoming inquiries for claimants pending in the Department of Veterans Affairs (VA) disability appeal process. Reviews claimant completed questionnaires as well as interviews claimants by telephone to complete various disability claim forms. Places outgoing calls to claimants when additional information or follow up as needed. Position involves heavy data entry and claimant education, with the objective of solving problems without escalation. Also responsible for providing the claimant insight into the VA process, explaining decisions and encouraging continued participation in the disability process. Performs work with minimal supervision.

What you'll do

Essential Job Functions:

Responds to customer inquiries, according to productivity and quality standards. Strives to return all voicemail, email and chat messages within contact center expectations.
Support the potential claimants through the appeal screening process and the schedules outbound calls for the VA representative.
Support claimants through the use of VA and Allsup generated questionnaires throughout entire process.
Understand and support sales process.
Accesses claimant’s record on the system (past notes, completed fields, actions); interprets, gathers, and conveys information to the caller (claimant, VA and Board of Veterans Affairs).
Reviews claimant completed questionnaires and statements and follows up with claimant for additional information, if needed, prior to submitting forms to VA.
Interviews claimants by telephone to complete application, appeal, questionnaire and ancillary forms, ensuring appeal deadlines are met.
Place outgoing calls to gather information from claimants.
Accurately and fully records the claimant’s description of the disability onset, medical condition, medical sources, functioning, and vocational history. Resolves discrepancies as necessary.
Strives to produce quality work that contains correct grammar, spelling, punctuation, and follows guidelines in “Allsup Style Guide”.
Diligently pursues contact with the claimant and initiate emails and/or letters to the claimant to ensure every opportunity was taken to reach the claimant.
Demonstrates technical knowledge and application with respect to the VA disability process. Must have thorough knowledge of functions of all Allsup departments. Provides claimant insight to the process and program requirements.
Establishes, cultivates, and maintains a positive and professional relationship with the claimant, while utilizing call management skills.
Responds to claimant questions with courtesy, empathy, and professionalism. Demonstrates tact and diplomacy in handling problem solving situations with claimants, VA and employees.
Performs vital data entry in case management system. Accurately and thoroughly document talk notes of all conversations and actions.
Processes work in a timely and accurate manner.
Participates in the training and development of other specialists; shares information.
Maintains strict confidentiality of claimant information, procedural manuals, client/prospect lists, information on new business ventures, and other confidential Allsup information.
Obtains information regarding other services/programs that might be helpful to the claimant such as health insurance assistance, Medicare, state funded programs (welfare) and other local resources.
Mentor peers and support staff.
Assist in updating the training manual.
Assist with special projects.

Qualifications

Associate's degree or higher preferred with six months of customer service experience or appropriate Allsup experience
Professional oral/telephone communication skills
Superior organizational skills
High level of initiative
Excellent knowledge of Word and Excel

Benefits

Health, Dental, and Vision Insurance
401(K) Matching
Short-Term and Long-Term Disability Insurance
Life Insurance
Paid Time Off
Paid Holidays
Flexible Spending and Health Savings Account
Tuition Reimbursement
Pet Insurance
Employee Assistance Program

DISCLAIMER

Tasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice.

Equal Opportunity Employer. ALL characteristics protected by federal, state, or local law.

The pay range for this role is:
17 - 21.63 USD per hour(US)

Quick Apply

Refine Your Search

caller jobs in tennessee

Claims Specialist II - Veterans Disability Appeals

Crisis Care Consultant

Call Center Representative

Call Center Agent

Care Team Representative

Remote Customer Service Representative

Customer Experience Specialist (Part-Time)

Crisis Care Consultant PRN

Call Center Representative

Account Transfer Associate I Memphis, TN

Capital Access Associate | Memphis, TN

Emergency Response Call Oper

PBX Operator | South Hospital | Full Time | Day/Evening Shifts

Rep Family/Guest Services

Member Service Representative

Call Center Representative (Medical)

Telecommunications and Dispatch Specialist (Days) Johnson City, TN

Customer Account Associate | Memphis, TN

Patient Advocate / Call Center Representative

Caregiver Support Specialist (Remote)

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