Top 363 Customer experience analyst Jobs in Tennessee

Customer Experience Analyst
Philips —Nashville, TN
- $98,000 - $156,000 a year
- Full-time
- Office
- Master's degree
- Bachelor's degree
- Health savings account
- Employee stock purchase plan
Process Analyst
CVS Health —Tennessee
- $43,888 - $102,081 a year
- Full-time
- Remote
- Management
- Bachelor's degree
- Fair chance
- Health insurance
- Dental insurance
5d
Customer Experience Market Analysis Analyst
Memphis Light, Gas and Water Division —Memphis, TN
- $75,920.00 - $94,910.40 a year
- Full-time
- Office
- Driver's License
- SharePoint
6d
Commercial Credit Analyst
Apex Bank —Knoxville, TN
- Full-time
- Background check
- Microsoft Excel
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Senior Plant Financial Analyst
Yanfeng Automotive —Chattanooga, TN
- Overtime
- Writing skills
- English
- Office
7d
Operations Analyst
Servpro Industries, LLC —Gallatin, TN
- Full-time
- Hybrid work
- Mid-level
- Experience equivalent to degree accepted
- Leadership
- Profit sharing
- Paid parental leave
Consumer Affairs Operational Analyst
Kelly Services —Murfreesboro, TN
- $33.40 an hour
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
6d
Senior Financial Analyst
Outpatient Imaging Affiliates - OIA - Franklin, TN —Franklin, TN
- Hybrid work
- Oracle
- Customer service
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
12d
Sr. Credit Analyst - Private Debt
Unum Group —Chattanooga, TN
- $89,400 - $183,500 a year
- Full-time
- 5 years
- Research
- Office
- Loan repayment program
- Disability insurance
Service Desk Analyst II - 3rd Shift
HCTec —Hohenwald, TN
- Part-time
- Customer service
- Research
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Financial Operations Analyst
CVS Health —Tennessee
- $43,888 - $102,081 a year
- Full-time
- Remote
- Research
- Office
- Finance
- Health insurance
- Dental insurance
8d
Resolution Analyst, Denials (REMOTE)
EnableComp —Franklin, TN
- Full-time
- Remote
- Microsoft Outlook
- Customer service
- Computer literacy
Quick Apply
Commissions Analyst
Apryse —Tennessee
- $65,000 - $85,000 a year
- Online Application
- Remote
- Mid-level
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
11d
Underpayment Analyst, Denials - Zero Balance (REMOTE)
EnableComp —Franklin, TN
- Full-time
- Remote
- Microsoft Outlook
- Customer service
- Computer literacy
Quick Apply
Claims Analyst - REMOTE
Ryder System —Nashville, TN
- $90,000 - $100,000 a year
- Full-time
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Disability insurance
- Health insurance
9d
Business Support Senior Analyst, Revenue Cycle
CVS Health —Tennessee
- $46,988 - $122,400 a year
- Full-time
- Remote
- Microsoft Outlook
- SQL
- Bachelor's degree
- Health insurance
- Dental insurance
Clinical Applications Analyst (8a-5p) IT Ambulatory Community Apps- Remote- Johnson City, TN
Ballad Health —Johnson City, TN
- Weekends as needed
- Remote
- Writing skills
- Mid-level
- 3 years
Risk & Underwriting Leadership Development Program Analyst (RULDP) January Class
The Cigna Group —Chattanooga, TN
- Online Application
- Hybrid work
- Pass drug screening
- Office
- Finance
4d
Service Desk Analyst
Metro Nashville Airport Authority —Nashville, TN
- $63,795 - $109,797 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Senior Pricing Analyst
McKesson —La Vergne, TN
- $74,900 - $124,800 a year
- Computer literacy
- Bachelor of Science
- Mid-level

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customer experience analyst jobs near tennessee

Customer Experience Analyst

Philips -
Nashville, TN

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Job Details

Full-time
$98,000 - $156,000 a year

Benefits

Health savings account
Employee stock purchase plan
401(k)
Tuition reimbursement
Paid time off
401(k) 7% Match
401(k) matching

Qualifications

Bachelor's degree
Data-driven problem-solving

Full Job Description

Job Title

Customer Experience Analyst

Job Description

Do you like to transform complex data into clear and impactful narratives? As part of the Philips Healthcare North America Region Strategy & Growth team, the Customer Experience Data Analyst serves as a strategic analytics partner, turning complex healthcare customer data—primarily unstructured survey verbatim feedback—into clear, actionable customer intelligence. This role leverages advanced analytics and AI-enabled text analysis to transform large-scale Voice-of-Customer data, enabling the shift from manual feedback review to scalable, insight-driven action. The work directly supports account retention, operational improvement, and executive decision-making across B2B healthcare customers.

Your role:

As the agentic AI verbatim analytics subject matter expert, you will partner with Customer Experience leadership, Data Strategy and Analytics, Service Operations, Product, and Commercial teams to embed customer feedback insights across the end-to-end customer journey.
Drive the effective evolution of the AI-based platform to analyze unstructured verbatim data, including theme extraction, sentiment analysis, and trend identification. Validate and interpret AI outputs for business impact, with a focus on open-ended survey feedback, journey mapping, and root-cause analysis.
Combine verbatim insights with structured CX, CRM, and transactional data to develop holistic customer experience intelligence that supports prioritization and action. Translate findings into actionable reporting and analytics that inform decision-making.
Assist with design of dashboards—using Databricks & Power BI—that turn complex data into clear, decision-ready insights for CX leaders and cross-functional stakeholders. Present findings through concise narratives and visualizations, effectively communicating methods and implications to both technical and non-technical audiences, including senior leaders.
Work with business partners to convert insights into process improvements, capability enhancements, and measurable CX outcomes. Handle sensitive customer and healthcare-related information responsibly, ensuring alignment with data privacy, security, and regulatory requirements.

You're the right fit if:

You have a Bachelor's degree in Data Analytics, Data Science, Market Research, Business Intelligence, or a related field. Master's degree preferred.
You’ve acquired 5+ years of experience in analytics roles, preferably with direct exposure to qualitative data.
You have demonstrated hands‑on experience analyzing unstructured or text‑based data, such as open‑ended survey responses, customer comments, or feedback transcripts.
Your skills include strong proficiency with Power BI, Databricks and Excel for analysis, visualization, and storytelling.
You have experience translating analytic findings into clear business insights and recommendations.
You have proven ability to work cross‑functionally and engage stakeholders to drive action from data.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office-based role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Learn more about our business .
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.

Philips Transparency Details

The pay range for this position in Nashville, TN is $98,000 to $156,000.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here .

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to either Nashville, TN.

#LI-PH1

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Apply Now

Refine Your Search

customer experience analyst jobs in tennessee

Customer Experience Analyst

Process Analyst

Customer Experience Market Analysis Analyst

Commercial Credit Analyst

Senior Plant Financial Analyst

Operations Analyst

Consumer Affairs Operational Analyst

Senior Financial Analyst

Sr. Credit Analyst - Private Debt

Service Desk Analyst II - 3rd Shift

Financial Operations Analyst

Resolution Analyst, Denials (REMOTE)

Commissions Analyst

Underpayment Analyst, Denials - Zero Balance (REMOTE)

Claims Analyst - REMOTE

Business Support Senior Analyst, Revenue Cycle

Clinical Applications Analyst (8a-5p) IT Ambulatory Community Apps- Remote- Johnson City, TN

Risk & Underwriting Leadership Development Program Analyst (RULDP) January Class

Service Desk Analyst

Senior Pricing Analyst

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