Top 25 Help desk analyst Jobs in Tennessee

Help Desk Analyst
Altar'd State —Knoxville, TN
- Full-time
- Mid-level
- Office
- POS
IT Help Desk Analyst
Frauenshuh Hospitality —Franklin, TN
- Full-time
- Computer science
- Computer Science
- Office
Quick Apply
Service Desk Analyst
Metro Nashville Airport Authority —Nashville, TN
- $63,795 - $109,797 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
4d
IT Help Desk Analyst - Nashville, TN/On-Site
Software Technology Inc —Nashville, TN
- Call employer
- Office
- Ability to lift 50 pounds
- In-person
Quick Apply
Help Desk Analyst II
Pantherx Specialty LLC —Collierville, TN
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
7d
Help Desk Technician
AdvancedHEALTH —Goodlettsville, TN
- $50,000 - $55,000 a year
- HIPAA
- High school diploma or GED
- Reliable transportation
- Mileage reimbursement
- Health savings account
Quick Apply
Help Desk Analyst - Harrisburg, PA
Software Technology Inc —Nashville, TN
- Call employer
- Research
- Windows
- Microsoft Office
Quick Apply
Help Desk Analyst - Franklin, OH
Software Technology Inc —Franklin, TN
- Mid-level
- Windows
- Travel
Quick Apply
Digital Support Analyst
SHAZAM —Parsons, TN
- $20.80 - $29.80 an hour
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- US work authorization
- Paid parental leave
- Health savings account
Global Security Systems Service Desk Analyst
Securitas Security Services —Nashville, TN
- $75,000 - $80,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Paid holidays
- Disability insurance
7d
Software Analyst
BIS —Piney Flats, TN
- Full-time
- Management
- Office
- Windows
Quick Apply
Tech-Line Virtual Appliance Technician (Remote), Master Technician
Whirlpool —Knoxville, TN
- Remote
- Mid-level
- High school diploma or GED
- Organizational skills
- Tuition reimbursement
- Employee discount
IT Support Specialist
Equum Medical —Brentwood, TN
- Weekends as needed
- Computer science
- Computer Science
- HIPAA
- 401(k)
- Paid time off
Quick Apply
7d
Helpdesk Technician
AESC Group —Smyrna, TN
- Extended hours
- Mid-level
- Office
- Travel
- Health savings account
- Paid holidays
10d
Senior Analyst Oracle EPM Administrator
Hilton —Memphis, TN
- Full-time
- Oracle
- Mid-level
- Office
- Paid parental leave
- Employee stock purchase plan
Enterprise Clinical Imaging Analyst II
Methodist Le Bonheur Healthcare —Memphis, TN
- Full-time
- Computer Science
- Office
- Analysis skills
Quick Apply
Yardi Support Analyst
Knoxville's Community Development Corporation (KCDC) —Knoxville, TN
- Computer Science
- Writing skills
- Mid-level
Quick Apply
11d
JD Edwards Techno-Functional Analyst
BERETTA USA CORP —Gallatin, TN
- Computer science
- Azure
- Computer Science
Quick Apply
6d
Sr. SAP (FICO) Analyst (Germantown/Atlanta)
TK Elevator —Memphis, TN
- Computer science
- Microsoft Excel
- Computer Science
- Paid parental leave
- Health savings account
Sr. SAP (FICO) Analyst (Germantown/Atlanta)
TK Elevator Corporation —Memphis, TN
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
- Paid parental leave
- Health savings account

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help desk analyst jobs near tennessee

Help Desk Analyst

Altar'd State -
Knoxville, TN

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Job Details

Full-time

Qualifications

Desktop computer repair
Technical editing
Customer follow-ups
Content creation for technical audiences
Operating systems
Email customer support
Technical support via phone
Guest relations
Phone communication
Building systems troubleshooting
Technical documentation
Operations coordination
Hardware maintenance
Answering guest questions
Mid-level
Incident Escalation
Printer (troubleshooting support)
Software installation
Dispatching
On-site repair services (office equipment)
Desktop (troubleshooting support)
Office equipment installation
POS
Networking equipment (troubleshooting support)
Facilities maintenance customer service
Store maintenance
1 year
Technical support via email
Desktop administration
Technical writing experience within technology

Full Job Description

Corporate Office - Knoxville, TN

Who Are We?

Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states. We offer a place of respite and a distinctive shopping experience with the latest fashion finds, the most sought-after accessories, as well as charming home décor and gifts.

Our Mission

“Stand Out. For Good”. At Altar’d State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

The Role

The Help Desk Analyst is the primary point of contact for technical and operational support issues identified by our stores, home office, and distribution center organizations. Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This individual works closely with the rest of the IT department to ensure system uptime and prompt resolution to all issues. This individual will also be part of future technology projects.

Leads technology support while coordinating facility needs, including plumbing, electrical, lighting, HVAC, painting, and emergency repairs. Dispatches vendors, tracks progress, ensures timely resolution, and communicates clearly with field leadership. Success requires strong multitasking, prioritization, and a calm, solutions-focused approach in a fast-paced, high-accountability environment, consistently upholding Altar’d State’s service standards.

Primary Responsibilities

Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform
Coordinates facility maintenance and repairs by dispatching and managing service vendors for plumbing, electrical, lighting, HVAC, and emergency issues.
Manage and prioritize central ticketing queue to ensure timely resolution of issues
Perform troubleshooting through diagnostic techniques for retail stores, distribution centers, and home office locations
Walk Guest through problem solving process
Determine the best solution based on issues and details provided by Guests
Install, modify, and repair computer hardware and software
Facilitate and direct resolution with on site technicians or vendors as needed
Provide accurate information on IT products or services
Follow up and update Guest on status of issues
Maintain the highest level of guest service
Record events, problems and resolution in logs
Identify and escalate situations requiring urgent attention
Writing and editing technical documentation
Additional special projects as assigned

Skills and Abilities

Contribute innovative ideas that enhance the guest experience, drive business results, and elevate brand presentation while encouraging creativity within the team.
Strong interpersonal skills and excellent verbal and written communication skills
Foster a collaborative team culture by choosing humility, valuing diverse perspectives, setting ego aside, and supporting peers to achieve shared goals.
Consistently prioritize the guest experience by anticipating needs, delivering personalized service, and creating a welcoming environment that builds lasting relationships and brand loyalty.
Ability to demonstrate confidence and resilience when facing obstacles, make timely decisions, and take ownership of outcomes while remaining solution-focused in a fast-paced environment.
Experience using a helpdesk or ITSM ticketing system to log, prioritize, and resolve support requests efficiently while maintaining accurate documentation and timely follow-up.
Experience installing, configuring, administering, and troubleshooting desktop hardware, operating systems, and business applications to ensure minimal disruption to store and corporate teams.
Ability to diagnose and resolve issues with printers, scanners, POS devices, and other peripherals to support smooth daily operations removing friction.
Working knowledge of networking hardware including routers, switches, and VPN appliances, with the ability to assist in troubleshooting connectivity issues.
Understanding of retail operations and the urgency required to support store teams, ensuring technology enables a seamless and positive guest experience.
Model a strong work ethic and uphold high standards of performance and accountability to drive results, develop talent, and secure long-term success for the business

Education and Experience

1–3 years of experience in a support, facilities coordination, or operations role; retail

experience strongly preferred.

Proficiency with ticketing systems, IT tools, and communication platforms

(phone/chat/email).

CompTIA A+ certification or ability to earn certification within 1 year of employment

preferred.

Associate degree in technology, business operations, or related discipline preferred.

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:

#73 in Fortune 100 Best Companies to Work For® 2023
#4 in Fortune Best Workplaces in Retail™ 2022
#93 in Best Workplaces for Millennials™ 2023
#34 in Fortune Best Workplaces for Women™ 2022

Apply Now

Refine Your Search

help desk analyst jobs in tennessee

Help Desk Analyst

IT Help Desk Analyst

Service Desk Analyst

IT Help Desk Analyst - Nashville, TN/On-Site

Help Desk Analyst II

Help Desk Technician

Help Desk Analyst - Harrisburg, PA

Help Desk Analyst - Franklin, OH

Digital Support Analyst

Global Security Systems Service Desk Analyst

Software Analyst

Tech-Line Virtual Appliance Technician (Remote), Master Technician

IT Support Specialist

Helpdesk Technician

Senior Analyst Oracle EPM Administrator

Enterprise Clinical Imaging Analyst II

Yardi Support Analyst

JD Edwards Techno-Functional Analyst

Sr. SAP (FICO) Analyst (Germantown/Atlanta)

Sr. SAP (FICO) Analyst (Germantown/Atlanta)

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