Top 6 Helpdesk coordinator Jobs in Tennessee

Service Desk Personnel
eBusiness Solutions Inc. —Nashville, TN
- $21 - $26 an hour
- Mid-level
- Office
- SharePoint
Quick Apply
Assistant Network Administrator
Columbia State Community College —Columbia, TN
- $57,530 - $69,030 a year
- Full-time
- Computer science
- Computer Science
- English
- Paid holidays
- Health insurance
System Administrator [Must have Zendesk] - Nashville, TN/On-Site
Software Technology Inc —Nashville, TN
- Monday to Friday
- Mid-level
- SharePoint
- In-person
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Facility Coordinator
Cushman & Wakefield —Nashville, TN
- $21.86 - $25.72 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
- Health savings account
- Disability insurance
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8d
Seasonal Facilities Coordinator
Altar'd State —Knoxville, TN
- Weekends as needed
- Mid-level
- Office
- POS

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Assistant Network Administrator
Columbia State Community College —Columbia, TN
Knowledge of troubleshooting and remote access tools such as Ping, Traceroute, nslookup, PuTTY, RDP, Wireshark, Auvik, cable testers, Wyebot,and packet capture…
$57,530 - $69,030 a year
Research Administrative Assistant
Tennessee Oncology —Nashville, TN
Duties include composition and typing of correspondence, creating, and updating spreadsheets and databases, placing, and answering phone calls, filing, copying,…
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Human Resource Coordinator
Romanoff Group of Companies —Gahanna, OH
Preferred: Bachelor’s degree in human resources, Business Administration, or related field required. Maintains compliance with federal, state, and local…
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4d
Administrative Coordinator
Central State University —Wilberforce, OH
Manage incoming and outgoing telephone and email communications. Performs various clerical duties as required, including logging and routing incoming mail.

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Service Desk Personnel

eBusiness Solutions Inc.
Nashville, TN

Quick Apply

Job Details

$21 - $26 an hour

Qualifications

Customer communication

Full Job Description

One of our clients in the government domain is seeking a Service Desk Personnel responsible for maintaining the Tennessee Department of Health//'s Licensure and Regulation System (LARS) and external help desk system (Zendesk). This role requires a proactive approach to resolving system issues, processing change requests efficiently, and implementing solutions as directed. This role is NOT focused on tech-based helpdesk tickets. Our team is not responsible for hardware or connectivity issues or general desktop support. This role is more closely aligned to a system administrator role, and all prior experience should be based on system administration of an application or program. Candidates with only hardware-based help-desk experience will not be considered.

Service Desk Personnel

On Site

665 Mainstream Dr, Nashville, Tennessee 37243

6 Months

Communication & Collaboration Skills

Customer Service & User Support: Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests Cross-Functional Collaboration: Experience working with multiple teams, including application coordinators, trainers, and QA personnel Professional Documentation & Reporting: Ability to clearly document system changes, maintain logs, and communicate status updates effectively Technical Knowledge & Skills

Help Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices Licensing & Regulatory Systems: Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agencies Application Support: Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management Configuration & System Administration: Ability to modify and configure system settings, user permissions, and automated workflows Data Management & Documentation: Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint Daily Tasks Ensure the completion of all (assigned) routine LARS and Zendesk Support tickets and address requested changes promptly by achieving a 100% response rate within one business day and closing all tickets within three business days.

Action Steps:

Complete requested changes for password resets, status changes, new users, workflow reassignments, and other day-to-day tasks within 3 business days. Follow up with the requester for any additional needed information within 1 business day. Ensure all communication with the requestor is noted within ServiceNow. Ensure all time spent on non-HRB tickets is noted within ServiceNow. Ensure the completion of all assigned configuration requests for LARS and Zendesk by achieving a 100% response rate to the requestor within one business day and providing weekly status updates to the requestor and LARS Application Manager until the change is completed.

Action Steps:

Collaborate with the LARS Application Coordinator to ensure that complete and accurate requirements are gathered. After requirements are gathered, provide an anticipated timeline for changes within one business day and keep the LARS Application Coordinator updated on the progress of the changes. Work with the Application Trainer or STS QA Resources to ensure that appropriate testing is completed. Work with the LARS Application Coordinator to ensure the requester//'s sign-off is obtained. Document all modifications made to the Licensure and Regulation System (LARS) in the Application Change Log.

Action Steps:

Ensure that all changes are consistently logged within one business day of implementation. Store any supporting documentation in the assigned location within the SharePoint site. Collaborate with the LARS Application Coordinator to maintain an up-to-date log. Responsible to sort and log (received) the daily print jobs.

Action Steps:

Log batch jobs into the Print log book. Separate and check certificates/renewals delivered. Deliver print to board mailboxes or notify the board for large pickups. Report issues

Print jobs have not been delivered. Reach out to 3rd party who delivers the print. Print job is missing email STS middleware, CAC3 and supervisor. Communicate with users when jobs are delayed.

Quick Apply

Refine Your Search

helpdesk coordinator jobs in tennessee

Service Desk Personnel

Assistant Network Administrator

System Administrator [Must have Zendesk] - Nashville, TN/On-Site

Facility Coordinator

Seasonal Facilities Coordinator

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