Top 80 It manager Jobs in Tennessee

System Director-Service Delivery & Customer Experience - HS IS Admin Corporate
Baptist Memorial Health —Memphis, TN
- Full-time
- Office
- Master's degree
- Bachelor's degree
- Free parking
- Disability insurance
Manager, Technology Operations Services (Nashville, TN)
Starbucks —Nashville, TN
- $127,400 - $212,400 a year
- Computer Science
- 5 years
- Bachelor's degree
- Paid parental leave
- Paid holidays
Assistant Director, IT Operations
First Merchants Bank —Tennessee
- Remote
- 5 years
- High school diploma or GED
- Project management
- Paid parental leave
- Paid holidays
Quick Apply
IT Manager, Service Desk
City Brewing Co —Memphis, TN
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
Mgr-Cust Exper Tech Support
FedEx Freight —Memphis, TN
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
10d
Director, IT Business Applications
Highline Warren —Memphis, TN
- Remote
- 8 years
- Senior level
- Leadership
Quick Apply
Manager, Learning and Development (IT)
DAVITA —Brentwood, TN
- $78,000 - $119,000 a year
- Full-time
- Mid-level
- Analysis skills
- Travel
- Health insurance
- Dental insurance
7d
IT Project Delivery Manager
Vanderbilt University —Nashville, TN
- Full-time
- Hybrid work
- Computer Science
- University
- Bachelor's degree
Director of IT Operations
Sodexo Live! (Salary) —Nashville, TN
- Weekends as needed
- Hospitality
- Continuous improvement
- Mentoring
- Disability insurance
- Health insurance
Quick Apply
Information Systems Operations Manager
Crew Training Internation —Memphis, TN
- Full-time
- 7 years
- Master's degree
- Bachelor's degree
engineering manager - ST; Nashville, TN
Starbucks —Nashville, TN
- $143,500 - $239,100 a year
- Full-time
- Computer science
- Computer Science
- Office
- Paid parental leave
- Paid holidays
IT Director
Local Infusion —Nashville, TN
- Full-time
- Remote
- 5 years
- HIPAA
- Organizational skills
- Paid parental leave
- Disability insurance
Quick Apply
Technology Service and Support Manager - Americas
AllianceBernstein —Nashville, TN
- Full-time
- 7 years
- Windows
- Analysis skills
Mgr, IT Store Systems
Tractor Supply Company —Brentwood, TN
- Part-time
- System design
- Research
- Office
- Paid parental leave
- Disability insurance
5d
Director of IT
Star International Holdings —Smithville, TN
- Full-time
- Computer science
- Computer Science
- System design
Manager, Epic Revenue Cycle
Lifepoint Health —Brentwood, TN
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- Travel
Quick Apply
Director of IT Infrastructure - Tennessee Based
TN Voices —Nashville, TN
- Hybrid work
- Computer Science
- 5 years
- HIPAA
Lipscomb Academy, Director of Technology
Lipscomb University —Nashville, TN
- Weekends as needed
- School experience
- Customer service
- Research
Quick Apply
Category Manager (IT)
Cushman & Wakefield —Nashville, TN
- $93,500 - $110,000 a year
- Full-time
- 5 years
- Office
- Analysis skills
- Health savings account
- Disability insurance
Quick Apply
Manager, IT Services
Billtrust US Careers —Nashville, TN
- $100,000 - $110,000 a year
- On call
- Hybrid work
- 5 years
- Windows
- Continuous improvement
- Health insurance
- Paid time off
Quick Apply

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System Director-Service Delivery & Customer Experience - HS IS Admin Corporate

Baptist Memorial Health -
Memphis, TN

Apply Now

Job Details

Full-time

Benefits

Free parking
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Vision insurance
Life insurance
Referral program
Retirement plan

Qualifications

Customer communication
Bachelor's degree

Full Job Description

Summary

The Senior IT Director of Service Delivery and Customer Experience oversees IT customer service throughout the Baptist corporate information technology functions. The core areas of responsibility are oversight of all IT site support functions across the organization through a management team, the IT Service (Help) Desk function, and IT Communications. The position is focused on a solid understanding of operations and process and be able to create a common understanding of service level expectations while working in a participative manner with the end users as well as operational representatives to build relationships with customers throughout our various service areas.

Responsibilities

Oversee a team of direct reports who in turn collaborate with site support teams across our 22 acute care settings, our 150+ ambulatory sites, business operations, and academic environments.

Service Markets encompass West-Tennessee, Northern to Mid-Mississippi, North East Arkansas, and our Baptist University campus service areas.
Oversee our IT Customer Service Desk for Baptist Memorial Health's Corporate IT department.
Responsible for Corporate IT customer communications across the organization.
Provide leadership and be responsible for delivery of IT customer service throughout Baptist Memorial Health.
Establish credibility with all key customers in the system including being primary liaison to our Baptist Medical Group physicians.
Deliver a user focused, customer experience that ensures the information technology team is a client services organization. Both internally and externally.
Promote communication between IT and system users. Develop a credible priority-setting mechanism and effectively communicate.
Hire as necessary, train, manage and evaluate staff reporting to the Senior IT Executive. Provide guidance and support for information systems managers. Realign as necessary for more effective and streamlined operations.
Set reasonable customer satisfaction goals and work with the team to meet them consistently by way of existing intercompany service surveys.
Improve CSAT (Customer Satisfaction) scores, or other equivalent customer satisfaction metric.
Review all information technology operating and capital budgets, making necessary recommendations on strategies and related expenditures to assure consistency with corporate goals and objectives.
Strategically lead and develop a director team to enhance performance by setting clear accountable performance measures.

Requirements, Preferences and Experience

Education

Preferred: Master's Degree in Business Administration or related Field

Minimum: Bachelor's Degree in Business Administration or related Field

Experience

Minimum: 3 years of Management Experience in a related field.

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry—healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:
Competitive salaries
Paid vacation/time off
Continuing education opportunities
Generous retirement plan
Health insurance, including dental and vision
Sick leave
Service awards
Free parking
Short-term disability
Life insurance
Health care and dependent care spending accounts
Education assistance/continuing education
Employee referral program

Job Summary:
Position: 14877 - System Director-Service Delivery & Customer Experience
Facility: BMHCC Corporate Office
Department: HS IS Admin Corporate
Category: Information Systems
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US: TN: Memphis
Located in the Memphis metro area

Apply Now

Refine Your Search

it manager jobs in tennessee

System Director-Service Delivery & Customer Experience - HS IS Admin Corporate

Manager, Technology Operations Services (Nashville, TN)

Assistant Director, IT Operations

IT Manager, Service Desk

Mgr-Cust Exper Tech Support

Director, IT Business Applications

Manager, Learning and Development (IT)

IT Project Delivery Manager

Director of IT Operations

Information Systems Operations Manager

engineering manager - ST; Nashville, TN

IT Director

Technology Service and Support Manager - Americas

Mgr, IT Store Systems

Director of IT

Manager, Epic Revenue Cycle

Director of IT Infrastructure - Tennessee Based

Lipscomb Academy, Director of Technology

Category Manager (IT)

Manager, IT Services

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