Top 306 It support Jobs in Tennessee

Senior Service Desk Technician
SALT Dental Partners —Franklin, TN
- From $75,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- 5 years
- AD&D insurance
- Health insurance
Network Support Tech
HCTec —Clarksville, TN
- $50 - $60 an hour
- Weekends as needed
- Hospital
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
10h
Help Desk Technician
AdvancedHEALTH —Goodlettsville, TN
- $50,000 - $55,000 a year
- HIPAA
- High school diploma or GED
- Reliable transportation
- Mileage reimbursement
- Health savings account
Quick Apply
Field Technician
Medasource —Nashville, TN
- $20 - $25 an hour
- Full-time
- Computer science
- Computer Science
- Customer service
Quick Apply
Part Time Onsite IT Support
Miles IT —Nashville, TN
- $30 an hour
- Part-time
- Windows
- In-person
- 1 year
- Flexible schedule
14d
IT Support Analyst (Managed Services)
IT Service Provider —Nashville, TN
- $50,000 a year
- Full-time
- Hybrid work
- Azure
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
IT Support Technician
Highland Energy —Hohenwald, TN
- $40,000 - $60,000 a year
- Full-time
- Background check
- Clean driving record
- Office
- Health insurance
- Dental insurance
Quick Apply
7d
Technical Support Representative - Tier I (Remote U.S.)
Uniguest —Nashville, TN
- $17.50 - $18.50 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- SharePoint
- Health insurance
- Dental insurance
Quick Apply
4d
Service Desk Analyst
Metro Nashville Airport Authority —Nashville, TN
- $63,795 - $109,797 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
IT SYSTEM ENGINEER
CISO Global Inc —Tennessee
- $55,000 - $70,000 a year
- 8 hour shift
- Remote
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
Quick Apply
IT Desktop Support (8a-5p) IT Enterprise Technology - Johnson City, TN
Ballad Health —Johnson City, TN
- Weekends as needed
- Remote
- Office
- High school diploma or GED
- 1 year
IT Support Technician
Atmos Energy —Franklin, TN
- Full-time
- Computer literacy
- Mid-level
- Office
IT Support Specialist
ADDA Infusion —Nashville, TN
- $55,000 - $80,000 a year
- Full-time
- Google Workspace
- 1 year
- Communication skills
Quick Apply
IT Support Technician (Chattanooga, TN)
Diversified Supply Inc —Chattanooga, TN
- $65,000 - $70,000 a year
- 8 hour shift
- Computer science
- Microsoft Excel
- Computer Science
- AD&D insurance
- Paid holidays
Quick Apply
IT Support Technician
Truxton —Nashville, TN
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
8d
IT Support Analyst
Bass, Berry, & Sims —Nashville, TN
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
Quick Apply
Nashville IT Support Technician
Mendota Insurance Company —Nashville, TN
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
Support - Product Support Specialist
Aline —Tennessee
- $50,000 a year
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- SQL
Quick Apply
IT Support Technician - Smyrna TN
Skillforce IT —Smyrna, TN
- $32.00 - $35.55 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
10d
IT Support Specialist
Contour —Smyrna, TN
- Weekends as needed
- Background check
- 18 years or older
- Clean driving record
- Disability insurance
- Dental insurance
Quick Apply

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it support jobs near tennessee

Senior Service Desk Technician

SALT Dental Partners -
Franklin, TN

Apply Now

Job Details

Full-time
From $75,000 a year

Benefits

AD&D insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication

Full Job Description

Overview:

Join SALT Dental Partners and be part of a dynamic team dedicated to revolutionizing the dental industry through innovative marketing strategies and exceptional patient experiences. Since our doors opened in 2019, our mission has been to help specialty dental providers grow their practices. SALT is creating a vast network of like-minded dental specialists throughout the country. At SALT, we provide comprehensive support services, allowing dental specialists to focus on delivering exceptional care.

Position Summary
The Senior Service Desk Technician serves as a Tier 1-3 escalation point within the IT Service Desk organization, providing advanced technical support to corporate users and field-based dental practices. This role focuses on resolving complex end-user issues, mentoring Tier 1 technicians, ensuring disciplined ticket management, and acting as a bridge between frontline support and Tier 3 engineering teams. This position will also act as on-site technical support at the Home Support Office (HSO).

This position is critical to maintaining clinical and business continuity across a fast-growing, multi-brand Dental Support Organization by delivering timely, professional, and patient-conscious IT support.

Responsibilities:

Serve as an escalation point for incidents and service requests from HSO and practice team members.
Diagnose and resolve advanced issues related to:
- Windows and macOS endpoints.
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
- Printers, scanners, badge readers, and peripheral devices.
- Phone and VoIP systems.
- Network connectivity (LAN/Wi-Fi, ISP coordination, VPN).
Provide hands-on and remote support for dental practice technology including:
- Practice Management Systems (Denticon, Cloud 9, DSN Cloud).
- Imaging systems and clinical workstation setups (vendor coordination as needed).
Own incidents through resolution, ensuring clear communication, proper documentation, and adherence to SLAs.
Identify repeat issues and contribute to root cause analysis with Tier 3 teams.
Ensure high-priority clinical-impacting tickets are triaged and worked appropriately.
Create and maintain knowledge base articles, troubleshooting guides, and standard operating procedures.
Document commonly escalated issues to reduce repeat tickets and improve Tier 1 resolution rates.
Review tickets for quality, completeness, and accuracy.
Promote a strong customer-service mindset with a focus on supporting clinicians and front-office teams.
Support user onboarding and offboarding processes including account provisioning, device setup, and access changes.
Ensure adherence to access control, least-privilege principles, and internal security standards (HIPAA-aware).
Assist with IT-related projects such as PMS deployments, phone system rollouts, and clinic openings from a support-readiness perspective.
Other duties and tasks as assigned.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related field.
5+ years of IT support experience, with at least 2 years in a Tier 2 or senior service desk role.
Prior experience supporting multi-site or healthcare organizations preferred.
Strong experience supporting Windows-based endpoints and Microsoft 365 environments.
Certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft certifications are a plus.
Solid understanding of Active Directory / Entra ID (user & device management).
Working knowledge of networking fundamentals (DHCP, DNS, Wi-Fi, VPN).
Familiarity with healthcare or dental practice environments strongly preferred.
Familiarity with ITIL processes (incident, problem, change) and structured UAT/release management.
Experience working with imaging systems and PMS systems including Denticon, Cloud 9, and DSN Cloud strongly preferred.
Detail orientated and comfortable working a fast-paced office environment.
Excellent oral communication and strong interpersonal skills, especially with non-technical users.
Comfortable working independently while collaborating closely with a distributed IT team.
Desire and ability to learn new skills and be a team player.
Ability to act with integrity, professionalism, and confidentiality.

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k with Company Match, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)

SALT Dental Partners offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off in order to attract, develop, and retain our employees.

SALT Dental Partners offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status.

Recruiting firms may not submit candidate resumes via e-mail. Recruiters are directed to contact one of our Talent Acquisition representatives regarding current vacancies.

For more information on our career opportunities and benefits, please connect with us at [email protected].

Apply Now

Refine Your Search

it support jobs in tennessee

Senior Service Desk Technician

Network Support Tech

Help Desk Technician

Field Technician

Part Time Onsite IT Support

IT Support Analyst (Managed Services)

IT Support Technician

Technical Support Representative - Tier I (Remote U.S.)

Service Desk Analyst

IT SYSTEM ENGINEER

IT Desktop Support (8a-5p) IT Enterprise Technology - Johnson City, TN

IT Support Technician

IT Support Specialist

IT Support Technician (Chattanooga, TN)

IT Support Technician

IT Support Analyst

Nashville IT Support Technician

Support - Product Support Specialist

IT Support Technician - Smyrna TN

IT Support Specialist

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