Top 8 Senior helpdesk support Jobs in Tennessee

IT Support Specialist
ADDA Infusion —Nashville, TN
- $55,000 - $80,000 a year
- Full-time
- Google Workspace
- 1 year
- Communication skills
Quick Apply
Sr. Director, Enterprise Service Delivery ( Onsite 4 Days- Brentwood, TN)
Core Civic —Brentwood, TN
- Full-time
- 5 years
- Bachelor's degree
- Travel
4d
Senior Helpdesk Engineer
Volunteer Corporate Credit Union —Nashville, TN
- Full-time
- Hybrid work
- 5 years
- Bachelor's degree
- Senior level
- Health savings account
- Disability insurance
Quick Apply
IT Technician
SL America —Clinton, TN
- Computer literacy
- Research
- Mid-level
12d
IT Computer and Network Technician II
House-Hasson Hardware Company —Knoxville, TN
- Full-time
- Computer science
- Computer Science
- System design
8d
Senior Manager, Learning Operations Managed Services
Deloitte —Nashville, TN
- $171,600 - $338,300 a year
- Full-time
- Up to 50% travel
- Bachelor's degree
- Travel
Director of IT Infrastructure
Fortera Federal Credit Union —Clarksville, TN
- $126,000 - $157,500 a year
- Extended hours
- Computer science
- Azure
- Computer Science
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

Sr. Director, Enterprise Service Delivery ( Onsite 4 Days- Brentwood, TN)
Core Civic —Brentwood, TN
The Senior Director, Enterprise Service Delivery provides enterprise-level leadership, strategy, and governance for all end-user support services, including a…
4d
Senior Helpdesk Engineer
Volunteer Corporate Credit Union —Nashville, TN
Provides in-person and remote technical assistance to end-users and customers who are using a variety of hardware, software, and other resources through…
Quick Apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Helpdesk Technician
The Lisinski Law Firm —Dublin, OH
Uses available tools, technical knowledge, documentation, and problem-solving skills to diagnose hardware, software, authentication, and connectivity issues,…
$25.10 - $26.53 an hour
Quick Apply
3d
TP- Desktop Support Analyst
TP Mechanical Contractors LLC —Columbus, OH
CompTIA Network+ or similar networking certification (a plus). Responsible for serving as the first point of contact for end-user technical support, providing…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for senior helpdesk support in tennessee

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior helpdesk support jobs near tennessee

Senior Operations Manager jobs in Nashville, TN

IT Support Specialist jobs in Nashville, TN

IT Technician jobs in Clinton, TN

Desktop Support Technician jobs in Nashville, TN

Retail Store Manager jobs in Syracuse, NY

Senior Operations Manager jobs in Michigan

Senior Operations Manager jobs in Arlington, WA

Logistics Manager jobs in New Jersey

Senior Operations Manager jobs in Marysville, WA

Senior Operations Manager jobs in Washington, DC

Director Operations Healthcare jobs in Georgia

It Support Specialist jobs in Bethesda, MD

It Support Specialist jobs in Baton Rouge, LA

Peer Support Specialist jobs in Hampton, VA

It Support Specialist jobs in Chicago, IL

It Support Specialist jobs in Ames, IA

Lpc It jobs in Madison, WI

Chat Support jobs in South Carolina

Marketing Specialist jobs in Atlanta, GA

Athletics Director jobs in San Diego, CA

IT Support Specialist

ADDA Infusion
Nashville, TN

Quick Apply

Job Details

Full-time
$55,000 - $80,000 a year

Qualifications

Live chat
Project team coordination
Project reporting
Asset management
Employee onboarding
Communication with suppliers
Google Workspace
Email customer support
Phone communication
IT asset management
Technical documentation
Operations coordination
Triage
Direct client contact
Performance Reporting
Metrics Reporting
Incident Escalation
Data summary reports
Schedule management
Hospitality industry experience
Retail store experience
Hardware support
Resolving technical support tickets
Vendor communication
Client services experience within retail industry
Delivery management
Mobile device management
Technical writing
Hardware management
System deployment

Full Job Description

About This Opportunity

Lerner Solutions is a leading IT Managed Service Provider delivering exceptional technology support and services to a portfolio of high-profile clients. One of those clients is a fast-growing, nationally recognized retail and corporate brand with a commitment to exceptional customer experience at every level. Lerner Solutions is looking for an IT Support Specialist to embed within that client environment, someone who brings a service-first orientation to technology operations and leads with professionalism and communication, backed by solid technical skills.

This is not a heads-down help desk role. You will be regularly interfacing with senior stakeholders, retail leadership, and executive teams, which means how you communicate is as important as what you can fix. If you come from a customer-facing background and have built your technical skills on top of that foundation, this role was written for you.

What You'll Do

Helpdesk & Triage: Serve as the first point of contact for IT support requests across corporate and retail teams, triaging, resolving, and escalating with clear, timely communication throughout.
Onboarding: Own the new hire technology experience, provisioning hardware and software and serving as a calm, professional guide through their first-day setup.
Retail Support: Coordinate with internet service providers and internal teams during connectivity issues for retail locations, keeping stakeholders informed and recovery swift.
Asset Management: Manage the full hardware lifecycle for the Nashville location, including ordering, deployment, returns, and tracking.
Documentation: Build and maintain clear, current documentation so that processes are repeatable and easy for anyone to follow.
Store Openings: Support new retail store openings by coordinating hardware delivery and onsite technician visits, keeping timelines tight.
Reporting: Analyze recurring ticket trends and prepare weekly summaries that inform leadership conversations about long-term fixes.

Who You Are

Service-first professional: You have 1+ years of experience in a customer-facing or IT support role, and you understand that the way you show up in a conversation matters as much as the solution you deliver.
Polished communicator: You communicate clearly, concisely, and professionally across email, phone, chat, and in-person settings. You know when to follow up and when to let something breathe.
Executive-environment ready: You are comfortable operating in executive-facing environments. You read the room, adapt your tone, and never over-share.
Curious problem-solver: You dig into root causes, not just surface symptoms, and you approach problems with patience and a solutions-oriented mindset.
Reliable and proactive: You take ownership of your work, follow through without being chased, and keep the people around you informed.

Preferred Qualifications

Background in hospitality, retail, or any direct customer service environment (even outside of tech). This is a strong preference.
Experience supporting retail or multi-location operations.
Comfort with basic project coordination and vendor communication.
Proficiency with Google workspace.
Familiarity with MDM tools or automated deployment is a plus.

Lerner Solutions

Quick Apply

Refine Your Search

senior helpdesk support jobs in tennessee

IT Support Specialist

Sr. Director, Enterprise Service Delivery ( Onsite 4 Days- Brentwood, TN)

Senior Helpdesk Engineer

IT Technician

IT Computer and Network Technician II

Senior Manager, Learning Operations Managed Services

Director of IT Infrastructure

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for senior helpdesk support in tennessee

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected