Top 33 Senior program assistant Jobs in Tennessee

Support - Product Support Specialist
Aline —Tennessee
- $50,000 a year
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- SQL
Quick Apply
Senior Executive Assistant
Methodist Le Bonheur Healthcare —Memphis, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school
Quick Apply
SENIOR COORDINATOR OF CTE PROGRAMS - 06302026- 78927
Tennessee State Government —Nashville, TN
- $4,562 - $5,694 a month
- Full-time
- Customer service
- Writing skills
- Mid-level
5d
Senior Specialist, Help Desk Support
Raymond James Financial, Inc. —Memphis, TN
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
- Paid holidays
- Health insurance
11d
Senior, Executive Assistant
Bridgestone Americas —Nashville, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
Senior Academic Administrative Assistant
Austin Peay State University —Clarksville, TN
- Full-time
- Microsoft Outlook
- Management
- Mid-level
4d
Senior International Program Coordinator: International Programs & Study Abroad, Haslam College of Business-UTK
University of Tennessee Health Science Center —Knoxville, TN
- Weekends as needed
- Data analysis skills
- Public speaking
- Office
Senior International Program Coordinator: International Programs & Study Abroad, Haslam College of Business-UTK
University of Tennessee - Knoxville —Knoxville, TN
- Weekends as needed
- Data analysis skills
- Public speaking
- Office
Resident Engagement Assistant
Brookdale Senior Living Inc. —Nashville, TN
- Full-time
- Military encouraged
- In-person
- Entry level
- Health savings account
- Paid holidays
Quick Apply
Senior Administrative Assistant
Nashville State Community College —Nashville, TN
- $45,727.50 - $54,873.00 a year
- Full-time
- Background check
- Mid-level
- Office
Senior Administrative Assistant
Oracle —Nashville, TN
- Full-time
- 5 years
- Office
- Senior level
Senior User Support Specialist
Contact Government Services, LLC —Chattanooga, TN
- Full-time
- Word processing
- Mid-level
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Community Support Specialist - Senior Living
Blakeford at Green Hills —Nashville, TN
- Part-time
- Word processing
- Computer literacy
- Office
- 403(b) matching
- Disability insurance
Quick Apply
13d
Senior Medicaid Support Specialist
Wellpath —Franklin, TN
- 8 hour shift
- Bachelor's degree
- US work authorization
- Training & development
- Wellness program
- Health savings account
7d
Administrative Assistant for Meals-on-Wheels Part-Time
FTHRA —Johnson City, TN
- $12.25 an hour
- Part-time
- Serving
- Pass drug screening
- Driver's License
Quick Apply
5d
Sr. Actuarial Assistant, Actuarial Development Program
Unum Group —Chattanooga, TN
- $73,300 - $150,500 a year
- Full-time
- Research
- Mid-level
- Office
- Loan repayment program
- Disability insurance
Senior Sales Operations Project Coordinator
Bridgestone Americas —Nashville, TN
- Full-time
- 5 years
- Analysis skills
- Product management
SR. TECHNICAL SUPPORT SPECIALIST
PMC Group —Memphis, TN
- Full-time
- Computer science
- Computer Science
- 5 years
Senior Executive Assistant to the Chief Financial Officer
Skilled Workforce —Franklin, TN
- Overtime
- Customer service
- 5 years
- Writing skills
Quick Apply
4d
Executive Assistant to the Senior Pastor
Christ Presbyterian Church, Incorporated —Nashville, TN
- Full-time
- Mid-level
- Office
- 3 years

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Support - Product Support Specialist

Aline -
Tennessee

Quick Apply

Job Details

Full-time
$50,000 a year

Qualifications

Customer relationship building
Microsoft Outlook
De-escalation techniques
Conflict de-escalation
SQL
Database software proficiency

Full Job Description

Aline is the bridge between senior care and technology, built to strengthen connection where it matters most. Our all-in-one platform brings together sales, marketing, operations, and engagement tools, empowering senior living communities to work smarter, communicate clearly, and deliver care with heart.
Rooted in industry expertise and born from the merger of leading solutions, Aline serves as a unifying force across the senior care space. We help communities across the country streamline processes, enhance resident and family engagement, and stay aligned through every stage of care.
That’s why everything we build is designed to support stronger collaboration, seamless workflows, and more meaningful experiences for residents, families, and care teams alike.

The Product Support Specialist contributes to the success of ALINE by ensuring that ALINE software users are provided with timely support and solutions and reinforcing the company's commitment to an empathy-based customer experience. This role is responsible for resolving complex, specialized, and escalated issues to support a specific functional area or product vertical.

Responsibilities

Further classifies, understands, documents, and resolves customer support inquiries.
Provides support, education, and coordination for internal and external users.
Uses the following communication standards and techniques to engage with customers:
Connect: Be lively, be engaging, be human. Something as simple as a friendly introduction can dramatically soften the tone and emotion of their response. Help them feel we practice the “empathy” that we preach in prospect-centered sales.
Untangle: Seek to clarify and understand the details of their issue rather than offering quick, generic solutions. Help them feel they are “being heard”.
Resolve: Provide timely, specific solutions. Seek to resolve the core issue at hand, rather than symptoms of the issue, which will likely continue to occur. Help them feel they are valued as a customer.
Maintains responsibility for customer support tickets until they are resolved.
Configures and troubleshoots software solutions according to customer specifications, operating processes/procedures, industry best practices, and project timelines.
Provides recommendations to customers and internal R&D teams to prevent the recurrence of common issues and decrease implementation/support efforts.
Escalates support issues to development teams as needed.
Enters and updates support activities, tickets, and knowledgebase articles in ALINE support portals and communication platforms.
Maintains a working knowledge of relevant functional area best practices and procedures.
Participates in customer experience/onboarding projects by formatting/preparing/entering data, creating reports, and completing configuration and software/hardware installations.
Provides phone and email support on weekends and after hours as needed/as scheduled.
Obtain a high level of understanding in one or more ALINE product verticals.
Meets or exceed performance metrics such as ticket resolution time and customer satisfaction.
Maintains a positive and professional demeanor in all customer interactions, representing the company's values and culture effectively.

Skills and Eligibility Requirements

Associates or bachelor’s degree, or proven experience in customer support/service or technical support/software analysis required; 1 (one) to 2 (two) years.
Proficiency in troubleshooting complex software issues.
Familiarity with relational databases and SQL fundamentals.
Strong time management skills.
Tenacity in pursuing problem solving and thinking critically.
Adaptability, willingness to learn, and self-motivated.
Proficiency in MS Office products, especially Outlook, PowerPoint, Word and Excel.
Empathy, calming presence, and the ability to "read" customers.
Conflict Resolution: Ability to de-escalate and find solutions diplomatically.

Quick Apply

Refine Your Search

senior program assistant jobs in tennessee

Support - Product Support Specialist

Senior Executive Assistant

SENIOR COORDINATOR OF CTE PROGRAMS - 06302026- 78927

Senior Specialist, Help Desk Support

Senior, Executive Assistant

Senior Academic Administrative Assistant

Senior International Program Coordinator: International Programs & Study Abroad, Haslam College of Business-UTK

Senior International Program Coordinator: International Programs & Study Abroad, Haslam College of Business-UTK

Resident Engagement Assistant

Senior Administrative Assistant

Senior Administrative Assistant

Senior User Support Specialist

Community Support Specialist - Senior Living

Senior Medicaid Support Specialist

Administrative Assistant for Meals-on-Wheels Part-Time

Sr. Actuarial Assistant, Actuarial Development Program

Senior Sales Operations Project Coordinator

SR. TECHNICAL SUPPORT SPECIALIST

Senior Executive Assistant to the Chief Financial Officer

Executive Assistant to the Senior Pastor

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