Top 70 Customer service representative Jobs in Terre Haute, In

Service Scheduler
Terre Haute Chevrolet —Terre Haute, IN
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Client Services Administrator
Orkin —Terre Haute, IN
- $17 - $18 an hour
- Full-time
- Office
- Windows
- Administrative experience
- Employee stock purchase plan
- Paid holidays
13d
Customer Service Representative
U-Haul —Terre Haute, IN
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Relief Customer Service Representative
First Financial Bank NA —Terre Haute, IN
- Full-time
- High school diploma or GED
- Bachelor's degree
- Travel
- Disability insurance
- Health insurance
Veterinary Receptionist / Client Service Representative
Airport Veterinary Clinic —Terre Haute, IN
- $15 - $17 an hour
- Full-time
- 1 year
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Pharmacy Customer Service Associate
Walgreens —Terre Haute, IN
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
5d
Customer Service Representative
Circle K —Terre Haute, IN
- Weekends as needed
- Ability to walk for extended periods
- High school diploma or GED
- Food service experience
- Paid training
- Health savings account
Customer Service Associate I
Dollar Tree —Terre Haute, IN
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Associate I
Family Dollar —Terre Haute, IN
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
CSR I - Terre Haute
kirbyrisk —Terre Haute, IN
- Overtime
- Forklift
- Ability to lift 50 pounds
- Driver's License
- Profit sharing
- Health insurance
Quick Apply
1d
Insurance Sales Agent - Customer Service
Freeway Insurance Services America, LLC —Terre Haute, IN
- $40,000 - $50,000 a year
- Urgently hiring
- Spanish
- English
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Client Relations Representative
DIMOND BROS INSURANCE —Paris, IL
- $17 - $19 an hour
- Full-time
- Computer literacy
- US work authorization
- Organizational skills
- Paid training
- Health insurance
Quick Apply
8d
Relief Teller CSR
First Financial Bank NA —Brazil, IN
- Extended hours
- Basic math
- High school diploma or GED
- Travel
- Disability insurance
- Health insurance
Customer Support Manager
Turing —Brazil, IN
- Engineering
- Senior level
- 4 years
- Flexible schedule
Quick Apply
7d
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Terre Haute, IN
- $16.50 - $18.50 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
7d
Operations Supervisor
Televerde —Rockville, IN
- Full-time
- Mid-level
- Bachelor's degree
- Recruiting

More jobs to discover

Find similar jobs that you might be interested in.

Client Services Administrator
Orkin —Terre Haute, IN
Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments. What will my work environment be like?
$17 - $18 an hour
13d
Director of Environmental Health
Douglas County Health Center - Douglas County Health Department —Tuscola, IL
Possession of a valid driver’s license and the ability to travel throughout Douglas County and to other locations as required. 3 days of Personal Time.
$64,000 - $76,000 a year
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Bilingual Customer Service Representative (Job #33224)
InnoSource —Columbus, OH
This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment…
$20 an hour
Quick Apply
Bilingual Patient Care Representative (Job#3334)
InnoSource —Columbus, OH
Call Handling: Professionally and empathetically respond to incoming customer calls, emails, or chats, offering accurate information and effectively resolving…
$19 - $21 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for customer service representative in terre haute, in

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near terre haute, in

Customer Service Representative jobs in Terre Haute, IN

Customer Service Representative jobs in Brazil, IN

Insurance Agent jobs in Terre Haute, IN

Customer Service Representative jobs in Frederick, MD

Customer Service Representative jobs in Carlsbad, CA

Customer Service Representative jobs in Fort Myers, FL

Customer Service Social Media Chat jobs in Remote

Customer Service Representative jobs in San Jose, CA

Customer Service jobs in San Jose, CA

Veterinary Practice Manager jobs in Florida

Receptionist Teen jobs in New York, NY

Veterinary Receptionist jobs in Martinsburg, WV

Part Time Receptionist jobs in Des Moines, IA

Veterinary Receptionist jobs in Arkansas

Veterinary Receptionist jobs in Griffin, GA

Veterinary Receptionist jobs in Alabama

Bilingual Customer Service Associate jobs in Denver, CO

Customer Service jobs in Phoenix, AZ

Bilingual Customer Service Associate jobs in Tacoma, WA

Bilingual Customer Service Associate jobs in Hendersonville, TN

Service Scheduler

Terre Haute Chevrolet -
Terre Haute, IN

Quick Apply

Job Details

Qualifications

Customer communication
Confidential information handling
Copy machines
High school diploma or GED
Driver's License
Fax machines
Faxing
Technical Proficiency
Database software proficiency

Full Job Description

Description:

PURPOSE OF JOB:

This is an individual contributor position that is responsible for promptly and professionally assisting customers with coordinating automotive service appointments or locating the proper personnel to assist them. Places follow up inquiries with recent customers for feedback and to ensure customer satisfaction with their recent service appointments. Ensures that Business Development Center (BDC) goals are achieved monthly.

JOB DUTIES:

Process Incoming Service Appointment Requests:

Promptly and professionally assist customers contacting the BDC for service appointments.
Follow the requirements of the Romain Selling Process to schedule appointments. When setting the appointment, verify the customer’s name, address, telephone numbers (home, work and/or cell), and information on the vehicle to be serviced such as year, make, and model vehicle year, as well as the type(s) of service that needs to be completed during the service appointment.
Enter the appointment into the designated software system(s).
Follow company guidelines and scripts for answering the phone, setting appointments, following up, etc. The Service Scheduler will take appointment calls, estimation calls, open recall calls, overflow for updates, etc. Most technical calls and status calls should be transferred to the appropriate Assistant Service Manager.

Perform Outgoing Service Calls:

Perform outgoing calls, following the priority call list. Utilize company scripts for professional and productive calls.
Perform warranty and service follow-up calls within 24-48 hours after service has been completed, with the purpose of ensuring that the customer is completely satisfied with the service they received during their last service appointment.
Educate customers about the dealership experience survey they may be receiving from the manufacturer of their vehicle. Advise that if the customer cannot answer as “completely satisfied” to any of the questions on the survey, to share their concerns with us so that we can address those concerns. Follow up to ensure that customer contact is completed.
Perform customer calls regarding Special Order Parts (SOP), which should be conducted the same day that the part is delivered to the dealership. Advise customers of their part’s arrival and attempt to schedule service for the part’s installation.
Perform calls on the Open Campaign List for recall issues. Verify that the recall service has not yet been completed on the vehicle by checking the vehicle history.
Perform service confirmation calls the business day prior to the scheduled appointment to confirm with the customer the service appointment date, time, and other relevant details.
Perform customer missed appointments calls on the business day following a customer’s missed appointment, attempting to reschedule the appointment.
Utilize the company’s Customer Relationship Management (CRM) software to document customer information, complete to-do’s, insert notes, set appointment reminders, etc.

Other Tasks:

Copy daily log sheets for the Assistant Service Managers’ desks.
Prepare company documents, memos, letters, etc. as needed.
Scan “We Owe” forms and documentation for Repair Orders (RO’s).
Ensure proper payment transactions for the dealership are applied, posting within profiles.
Perform as back-up to the Receptionist as needed
Attend and participate in regularly scheduled sales and company meetings.
Attend specialized training meetings as required by management and/or the manufacturers.
Maintain work areas in a clean, neat, safe, and orderly fashion.
Support company rules, policies, procedures, and initiatives.
Generate and execute on business plans and goals at least annually.
Perform other duties as may be assigned by Management.
Travel as business needs may require, currently expected to be minimal.

Quality & Continuous Improvement:

Personally commit to quality in all aspects of work.
Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.
Participate on teams to research, measure and correct problems and to strive for process improvement.
Communicate and exemplify the Company’s Mission Statement, Vision Statement, Values, and Philosophy.
Attend at least ten (10) hours of training annually to continue development of work-related skills.

Requirements:

QUALIFICATIONS:

Education:

High school diploma/equivalent is minimally required.

Experience:

Prior experience handling a multi-line phone system is preferred.
Prior experience with representing a professional business (both in person and by phone) to large corporations as well as individual customers is preferred.

Other Knowledge, Skills, Abilities & Competencies:

Maintain a professional, well-groomed personal appearance.
Demonstrate an outgoing personality with a courteous and professional presence.
Strong customer service orientation.
Strong attention to detail skills.
Strong verbal, written, and active listening skills.
Ability to multitask in a fast-paced business environment and adjust to competing priorities.
Strong organization skills.
Ability to maintain confidentiality.
Strong interpersonal abilities to deal effectively with customers and business contacts at all levels.
Strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, and Excel.
Ability to work independently, without constant supervision.
Possess a working knowledge of basic office equipment, such as printers, copiers, faxes, scanners.
Must possess and continually maintain a valid driver’s license with an acceptable driving record.

This does not necessarily list all responsibilities, duties, requirements or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify the functions, duties and requirements of the job or to require that additional or different tasks be performed as circumstances or business needs require.

Quick Apply

Refine Your Search

customer service representative jobs in terre haute, in

Service Scheduler

Client Services Administrator

Customer Service Representative

Relief Customer Service Representative

Veterinary Receptionist / Client Service Representative

Pharmacy Customer Service Associate

Customer Service Representative

Customer Service Associate I

Customer Service Associate I

CSR I - Terre Haute

Insurance Sales Agent - Customer Service

Client Relations Representative

Relief Teller CSR

Customer Support Manager

Bilingual Multi-Location Customer Service Specialist (Spanish)

Operations Supervisor

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for customer service representative in terre haute, in

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected