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Remote Roadside Emergency Response & Escalations Specialist — Remote (Texas)

Knowledge Rhino
Texas

Quick Apply

Job Details

Full-time
$10 - $14 an hour
2 days ago

Benefits

Paid training

Qualifications

Windows

Full Job Description

Remote Emergency Response & Escalations Specialist — Texas

$14.00 per hour in production | Paid training | 100% remote

Knowledge Rhino is hiring calm, capable customer support professionals to assist drivers during roadside incidents and vehicle emergencies.

This is a high-volume, inbound phone-support role requiring strong judgment and composure under pressure. Calls may range from routine situations—such as flat tires, dead batteries, lockouts, or towing needs—to serious vehicle collisions involving frightened or injured callers.

As an Emergency Response & Escalations Specialist, you will assess each situation, gather accurate information, follow established procedures, and coordinate or escalate the appropriate response.

Compensation and Training

Training pay: $10.00 per hour
Production base pay: $14.00 per hour
Paid training runs from August 24 through October 23
Training is held Monday through Friday, from 8:00 AM to 2:30 PM Central Time
Consistent attendance throughout training is required

Additional performance-based incentives may become available after training. Details will be provided once finalized.

What You'll Do

Answer inbound calls from drivers experiencing roadside incidents or vehicle emergencies
Gather and verify the caller's identity, location, vehicle information, and immediate needs
Assess situations ranging from routine service requests to serious collisions
Recognize calls requiring immediate escalation and follow established response procedures
Calm and support callers who may be upset, frightened, injured, or under significant stress
Coordinate appropriate roadside assistance or escalation
Provide clear instructions and accurate expectations
Document every interaction completely and accurately
Navigate multiple systems while maintaining control of the conversation
Meet expectations for attendance, quality, productivity, and customer service

What You'll Bring

Previous call center, escalations, dispatch, roadside assistance, emergency response, or phone-support experience is preferred
Strong verbal communication and active-listening skills
Sound judgment and the ability to remain composed during stressful calls
Confidence working with people who may be frightened, frustrated, or emotionally distressed
Accurate data-entry and computer-navigation skills
Ability to follow structured procedures without sounding scripted
Ability to work independently in a remote environment
Current residence in Texas
Ability to pass a required background check

Home-Office Requirements

You must have, or be able to obtain before training:

A Windows 11 computer
At least 8 GB of RAM
Dual monitors
A reliable, hardwired Ethernet connection
A hardwired USB noise-cancelling headset
A webcam
A quiet, private, distraction-free workspace

Equipment and internet requirements will be verified before training.

Why Join Knowledge Rhino?

Work entirely from home
Receive paid, structured training
Help drivers during situations where calm, capable support genuinely matters
Build experience handling complex and high-impact customer interactions
Join a growing remote team with opportunities for additional responsibility

If you communicate clearly, think calmly under pressure, and can take control of difficult conversations without losing empathy, we encourage you to apply.

Quick Apply

Refine Your Search

emergency roadside specialist jobs in texas

Remote Roadside Emergency Response & Escalations Specialist — Remote (Texas)

Local Service Specialist

Operations Site Lead

Operations Site Lead - L4

Roadside Technician Commercial Tires - Rosenberg, TX

Operations Site Lead - TAS

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Roadside Technician Commercial Tires - League City, TX

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Driver III

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Remote Emergency Response & Escalations Specialist — Texas

Compensation and Training

What You'll Do

What You'll Bring

Home-Office Requirements

Why Join Knowledge Rhino?

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