Summary
The Lieutenant oversees day-to-day operations, ensuring compliance with all rules, regulations, and contractual requirements. This role is responsible for verifying that officers are properly equipped and uniformed, while effectively supervising one or more subordinate units. The ideal candidate demonstrates strong leadership, the ability to multitask, and a collaborative mindset, and thrives in a fast-paced, demanding environment.
Essential Duties and Responsibilities
- Handles the day to day operations of assigned officers in assigned areas, ensuring all contractual requirements are met
- Schedules and inputs officers' time in payroll and minimizes overtime
- Ensures that posts are staffed and provides direct supervision of PSOs
- Maintains order and discipline of PSOs in accordance with established Rules of Personal Conduct and contractual agreements
- Ensures that officers have appropriate uniform and equipment
- Demonstrate capability in managing multi-tasks and supervising one or more subordinate units consisting of a squad or multiple squads of security or law enforcement personnel
- State wide and occasional interstate travel are required
- Other duties as assigned.
Supervisory Responsibilities
Receives general direction from the Captain or Contract Manager. Exercises direct supervision over Protective Security Officers. Provides input to management regarding operations, status of posts, and PSOs.
Ensure the daily compliance with sign-in and sign-out procedures for the Post Tracking System, (PTS) by all officers within your area of responsibility.
Competency
To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):
- Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity, Promotes a harassment- free environment; builds a diverse workforce.
- Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports the organization's goals and values; Benefits the organization through outside activities; Supports affirmative action and respects diversity.
- Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Professionalism – Tactfully approaches others; Reacts well under pressure. Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail-oriented.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must have High School Diploma or equivalent.
- Two (2) years armed security experience or, two (2) years Military (active duty or reserve) or National Guard experience, or successful completion of Police Officer's Standard Training (POST) course
- Two (2 years of successful experience in field supervision (civilian community law enforcement, military service law enforcement, or commercial/industrial security force service)
- Must have detailed knowledge of federal contract security operations.
Language Skills
- Ability to read and interpret documents such as safety rules, operating policies and maintenance instructions, and procedure manuals.
- Ability to write simple correspondence.
- Ability to speak effectively before groups of customers or employees, or organizations.
- Ability to read and comprehend simple instructions, short correspondence, and memos using the English language.
Mathematical Skills
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
- To perform this job successfully, an individual should know about Internet programs, Word Processing software, and other software as required.
Certificates, Licenses, Registrations
- CPR/AED/First Aid Certification
- Current/valid state driver's license
Other Qualifications
Must be a citizen of the United States and be at least 21 years of age. Ability to pass a drug screen and criminal background check. Vehicle operators must be at least 25 years of age and have a driving record with no more than one moving violation. Required to be on-site for all assigned shifts and available to respond to emergent operational needs. Must meet medical standards as specified by the contract.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see and distinguish basic colors.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Other Tasks
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
#WaldenWay
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth.
So if you're ready to embark on a meaningful career with one of the nation's most dynamic and fastest growing security companies, apply with Walden Security today.
