Top 1 Mobile notary Jobs in Texas

Customer Service Manager
Superior Notary Services —Greenville, TX
- From $47,150.82 a year
- Full-time
- Background check
- Computer literacy
- Mid-level
- 401(k)
- Flexible spending account
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Customer Service Manager

Superior Notary Services -
Greenville, TX

Quick Apply

Job Details

Full-time
From $47,150.82 a year
2 days ago

Benefits

401(k)
Flexible spending account
Paid time off
401(k) matching

Qualifications

Professional networking
Performance management
Dispatching
Attention to detail
Task prioritization
Call center management

Full Job Description

We are seeking an experienced, hands-on Customer Service Manager to lead our customer service and scheduling operations. We are a fast-paced, nationwide service company that works with law firms, title companies, businesses, and other organizations across the country.

This position is ideal for a strong leader who understands that exceptional customer service means responding quickly, taking ownership of problems, communicating clearly, and making sure issues are resolved—not simply passed along to someone else.

What You'll Do

Lead and supervise our customer service and scheduling team
Ensure incoming calls, emails, and customer requests are handled promptly and professionally
Monitor daily workflow and make sure orders are scheduled and completed correctly
Handle escalated customer concerns and resolve problems quickly
Coach employees on communication, professionalism, accuracy, and customer service
Hold team members accountable for performance and follow-through
Review customer complaints and identify ways to prevent recurring problems
Work directly with ownership on customer service issues and operational improvements
Help develop and enforce customer service procedures and standards
Monitor employee workload and redistribute responsibilities when necessary
Maintain strong relationships with existing customers
Follow up with customers when problems occur to ensure they are satisfied with the resolution
Step in and assist the team during busy periods

What We're Looking For

We are looking for a manager—not simply a senior customer service representative.

The right candidate will be:

A strong and confident leader
Highly organized and detail-oriented
Comfortable holding employees accountable
Excellent on the phone and in written communication
Calm and professional when dealing with upset customers
Able to make decisions without needing constant direction
Comfortable managing multiple priorities at the same time
Proactive about identifying and solving problems
Dependable and consistent
Comfortable working in a fast-paced office environment

Previous customer service management or supervisory experience is strongly preferred.

Experience in scheduling, dispatching, title/real estate services, legal services, call centers, or other service-based businesses is a plus.

Computer Skills

Candidates should be comfortable with:

Microsoft Office
Email and web-based applications
Multiple computer screens and systems
Learning new scheduling and customer-management software

What Success Looks Like

Our Customer Service Manager will create a department where:

Customers receive fast responses. Problems are handled immediately. Employees know what is expected of them. Follow-up actually happens. And customers feel that their business matters to us.

We have been serving customers nationwide for more than 25 years, and maintaining those long-term relationships is extremely important to us.

This is not a remote position.

Pay: From $47,150.82 per year

Benefits:

401(k)
401(k) matching
Flexible spending account
Paid time off

Work Location: In person

Quick Apply

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