Top 32 Service manager ii Jobs in Texas

Manager, Customer Service II
Chewy —Richardson, TX
- Weekends as needed
- 5 years
- Computer literacy
- Bachelor of Science
Adult Protective Services Supervisor I/II
Dept of Family & Protectve Svc —El Paso, TX
- $4,801.16 - $7,761.50 a month
- Online Application
- Background check
- Research
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
7d
Contract Manager II
Harris County Department of Education —Houston, TX
- $72,514 - $88,975 a year
- Full-time
- 5 years
- English
- Experience equivalent to degree accepted
Client Service Manager II (Custody) - Wealth Client Experience
Fidelity Investments —Westlake, TX
- Full-time
- 5 years
- Office
- Bachelor's degree
Customer Service Manager I - II
Entergy Corporation —The Woodlands, TX
- Overtime
- Hybrid work
- Sales
- Public speaking
- Mid-level
Technical Service Supervisor 2
HOLT CAT —Irving, TX
- Full-time
- 6 years
- Writing skills
- Basic math
Quick Apply
CNS Manager 2
MIDLAND INDEPENDENT SCHOOL DISTRICT —Midland, TX
- Full-time
- School experience
- Mid-level
- 3 years
Supervisor Service 2 NEX
Patterson-UTI —Odessa, TX
- Weekends as needed
- 5 years
- Computer literacy
- Basic math
4d
Wind Operations Site Manager (Service) - South Plains, TX (II)
Vestas —Floydada, TX
- Online Application
- Ability to walk for extended periods
- English
- Mid-level
- Dental insurance
- 401(k)
8d
Supervisor 2 - Completions
Key Energy Services —Odessa, TX
- Full-time
- Sales
- Mid-level
- 3 years
Shop Supervisor 2 - CAT Support
HOLT CAT —Longview, TX
- $78,000 - $92,000 a year
- Overtime
- Microsoft Outlook
- 5 years
- Mid-level
Quick Apply
Branch Manager II
Investar Bank National As —Southlake, TX
- Full-time
- 5 years
- Office
- Microsoft Office
18h
Client Services Manager II
Swiss American CDMO —Carrollton, TX
- Microsoft Outlook
- 5 years
- Writing skills
Quick Apply
Technical Project Manager I or II- Engineering Services (Austin District)
Texas Department of Transportation —Austin, TX
- $65,104 - $129,430 a year
- Full-time
- Customer service
- 5 years
- Pass drug screening
- Wellness program
- Paid holidays
6d
Customer Service Account Manager II
Atkore —Fort Worth, TX
- $46,000 - $63,000 a year
- Microsoft Excel
- High school diploma or GED
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Service Supervisor I-II - Cementing
Halliburton —Odessa, TX
- Full-time
- Customer service
- CDL A
- Mid-level
Operations/Service Manager II
Burlington Stores —Texarkana, TX
- $20.00 - $26.65 an hour
- Weekends as needed
- Mid-level
- 3 years
- Travel
- Paid holidays
- Disability insurance
4d
Middle Market Banker II - Houston
Truist Bank —Houston, TX
- Full-time
- Computer literacy
- English
- Mid-level
- AD&D insurance
- Paid holidays
Engineer II - Controls
VeregyLLC —Texas
- Full-time
- Remote
- Bachelor of Science
- Engineering
- System design
- AD&D insurance
- Paid holidays
Technical Product Manager 2 - (Financial Services products Stablecoin, Tokenization, Payments)
U.S. Bank National Association —Irving, TX
- $98,175 - $115,500 a year
- Full-time
- Mid-level
- Office
- Continuous improvement
- Paid holidays
- Disability insurance
11d

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Manager, Customer Service II

Chewy -
Richardson, TX

Apply Now

Job Details

Full-time

Benefits

Volunteer time off

Qualifications

Customer communication
Managing teams in a customer support role
Spreadsheets
Coaching
Presentations for conferences or internal meetings
Productivity software
Call center management

Full Job Description

Job Description:

Our Opportunity:

Chewy is looking for a highly motivated, goal-oriented and engaged Operations Manager to join our Operations team. The right person will be a natural people leader, responsible for building engaging teams and improving operational efficiency. This person should be a dynamic, goal-oriented leader who challenges and inspires other leaders within their organization to excel. A customer-first mindset is critical for this role.

What You’ll Do:

Manage a total team size of 45-85 frontline team members and 3-5 Salaried Team Managers.
Promote an engaging agent experience through other leaders.
Conduct team meetings and huddles to communicate critical business updates and drive team member understanding, engagement and timely execution of initiatives.
Participate and own the talent review process for all leaders on your team.
Develop bench strength through effective coaching, feedback, and development plans for your leaders.
Maintain and execute new leadership onboarding initiatives to enhance the career path experience.
Contributing to Strategic Planning for the business and driving Change Management and UAT for initiatives (Open Methods refinement, Clinic Performance Initiatives, CHIRP feedback implementation, etc.)
Operate with a willingness to learn, share, and receive feedback.
Operate with understanding, active listening, patience, empathy, and kindness to customers and fellow team members.
Operate with a sense of curiosity to identify and solution process improvements that would improve the customer experience, employee experience or operational efficiencies.
Drive Workforce Planning activities for the business through partnership with WFM team (Real Time Queue Management, Overtime and VTO management, Maintaining Staffing files and Team Assignments)
Own B2B Communications on Escalations with Clinic Partners, Legal, Compliance, and Merchandising
Ensure Legal Compliance guidelines are adhered to.
Facilitate weekly call listening sessions to track the healthcare customer journey and drive improvement in the customer experience.
Ensure compliance with all company policies.
Establish relationships with key stakeholders in Merchandising, Product, Business Intelligence, Quality, Workforce, and Learning & Development to earn trust and build partnerships.
Perform other duties as assigned and needed.

What You’ll Need:

5+ years of multi-channel contact center management experience or equivalent comparable experience
Must be comfortable adapting to rapidly shifting goals, and willing to ‘roll up your sleeves’ to solve a variety of challenges
Proven coaching skills that can impact both front-line agents and leadership
BS/BA degree or equivalent experience (i.e. 5+ years industry experience in lieu of degree)
Strong computer and internet proficiency in a technology-driven environment
Proficiency in MS Office suite (Excel is a must)
Outstanding oral and written communication skills, and comfortability and ease in presenting information to a group
Candidate must be flexible with scheduling as the position could include evenings, weekends and some holidays
Position may require travel

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

Apply Now

Refine Your Search

service manager ii jobs in texas

Manager, Customer Service II

Adult Protective Services Supervisor I/II

Contract Manager II

Client Service Manager II (Custody) - Wealth Client Experience

Customer Service Manager I - II

Technical Service Supervisor 2

CNS Manager 2

Supervisor Service 2 NEX

Wind Operations Site Manager (Service) - South Plains, TX (II)

Supervisor 2 - Completions

Shop Supervisor 2 - CAT Support

Branch Manager II

Client Services Manager II

Technical Project Manager I or II- Engineering Services (Austin District)

Customer Service Account Manager II

Service Supervisor I-II - Cementing

Operations/Service Manager II

Middle Market Banker II - Houston

Engineer II - Controls

Technical Product Manager 2 - (Financial Services products Stablecoin, Tokenization, Payments)

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