Top 84 Tier 1 help desk Jobs in Texas

Help Desk Engineer
Execusource, Inc —Austin, TX
- $35 - $45 an hour
- Contract
- Microsoft Outlook
- Mid-level
- 3 years
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3d
Bilingual - Technical Support Analyst
Provalus —Jasper, TX
- $15 - $18 an hour
- Full-time
- Spanish
- Microsoft Outlook
- English
Quick Apply
11d
Level 1 Help Desk Technician
Cyberlocke, LLC —Plano, TX
- $14 - $19 an hour
- Full-time
- High school diploma or GED
- Continuous improvement
- Experience equivalent to degree accepted
Quick Apply
IT Help Desk Technician
Signal Energy LLC —Houston, TX
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
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2d
Help Desk Technician
Yesway —Fort Worth, TX
- Weekends as needed
- Mid-level
- Windows
- Continuous improvement
- Health savings account
- Paid holidays
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8d
IT Technician I - Service Desk
IES Holdings, Inc. —Sugar Land, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Disability insurance
- Health insurance
Tier 1, IT Help Desk Support
Centre Technologies —Houston, TX
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
4d
IT Technician (Tier 1)
Cantex Continuing Care Network —Carrollton, TX
- Full-time
- Mid-level
- Office
- Windows
- Continuing education credits
- Health insurance
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Service Desk - Call Center Agent - Information Technology
City of Abilene —Abilene, TX
- $23.77 - $28.53 an hour
- Full-time
- Computer literacy
- Mid-level
- Windows
1d
IT Support Desk Operator
The Reynolds Company —Houston, TX
- Full-time
- Office
- Windows
- Continuous improvement
Quick Apply
IT Service Desk & Onsite Technician (Tier 1) - Hybrid (Austin, TX)
Commonoffice —Austin, TX
- Full-time
- Windows
- Driver's License
- In-person
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IT Helpdesk Associate (Dallas)
Veho —Flower Mound, TX
- $60,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
1d
Journeyman Computer User Support Specialist (Help Desk Support)
BRS —San Antonio, TX
- $61,000 - $68,000 a year
- Full-time
- 5 years
- Mid-level
- Windows
- Profit sharing
- Paid holidays
System Administrator
University of North Texas —Denton, TX
- $51,744 a year
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- Windows
- Paid time off
- Flexible schedule
11d
Network Technician (Tier 1)
TengoInternet —San Antonio, TX
- $16 - $24 an hour
- Full-time
- Background check
- Computer science
- Computer Science
Quick Apply
PT - Computer Analyst, Tier 1
DALLAS THEOLOGICAL SEMINARY —Dallas, TX
- $18.26 an hour
- Part-time
- Classroom
- Mid-level
- Office
Service Desk Analyst - (Hybrid in Dallas, TX)
Velocity A Managed Services Company —Dallas, TX
- Bachelor's degree
- US work authorization
- Experience equivalent to degree accepted
- Paid parental leave
- Paid holidays
Help Desk Analyst L2
Zones —Dallas, TX
- Up to $33.65 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
- Health insurance
Quick Apply
IT Help Desk Engineer
CyberStreams —Austin, TX
- Computer science
- Azure
- Computer Science
- Paid training
- Paid holidays
Service Delivery Engineer Tier 1/ Tier 2
K3 Technology —Dallas, TX
- $25 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- Scripting
- Paid training
- Paid holidays
Quick Apply
11d

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tier 1 help desk jobs near texas

Help Desk Engineer

Execusource, Inc -
Austin, TX

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Job Details

Contract
$35 - $45 an hour
3 days ago

Qualifications

Cloud identity and access management (IAM)
Customer communication
Mobile device support
IT user and group management
Enterprise software
Incident management software
Operating system updates
Public Cloud
Virtualization tools
AWS
Patch management
Cloud service support
Productivity software support
Desktop (troubleshooting support)
Computer management
Azure AD
Customer support ticket management
macOS administration
UEM
IP networking
Application Maintenance
Intune
Ticketing system technical support

Full Job Description

Job Title: Helpdesk Engineer
Employment Type: Contract to Perm
Compensation: $35-45 an hour
Location: Austin, TX

POSITION SUMMARY
Our client is seeking a customer-focused, highly motivated Helpdesk Engineer to join our Infrastructure & Operations team in Austin, TX. This role supports a modern enterprise environment consisting of Windows and macOS devices, Microsoft 365, Active Directory, Microsoft Intune, and enterprise endpoint management platforms.
We are looking for someone who enjoys solving problems, takes ownership, builds strong relationships with end users, and continuously looks for ways to improve processes through automation and standardization. The ideal candidate is a self-starter with excellent communication skills, strong technical troubleshooting abilities, and a passion for delivering exceptional customer service.

PRIMARY RESPONSIBILITIES
End-User Support & Incident Management

Provide Tier 1 and Tier 2 technical support for Windows and macOS endpoints across onsite and remote environments.
Troubleshoot hardware, operating systems, core applications, network connectivity, VPN, printers, and peripheral devices.
Manage incidents through to resolution within an ITSM ticketing framework while maintaining clear, timely end-user communication.
Build trusted relationships with business users by delivering professional, responsive, and solution-oriented technical service.
Participate in an after-hours on-call rotation as required.

Endpoint Provisioning & Administration

Image, build, configure, provision, deploy, and refresh Windows and macOS laptops for new hires and hardware lifecycle updates.
Support Microsoft Intune device enrollment, compliance policies, application deployment, and modern endpoint management.
Support Microsoft Autopilot provisioning and modern deployment workflows.
Administer Jamf Pro for macOS device management, application pushes, and security policy enforcement.
Maintain accurate IT asset management, hardware inventory, and lifecycle records.

Identity & Cloud Productivity Services

Perform Active Directory user/group administration, password resets, account provisioning, and basic Group Policy (GPO) troubleshooting.
Support and troubleshoot Microsoft 365 core applications, including Outlook, Teams, OneDrive, and Office suites.
Support Microsoft Entra ID (Azure AD) authentication, user access, and Multi-Factor Authentication (MFA) controls.

Patch & Vulnerability Management

Deploy and monitor Microsoft Windows OS updates using Microsoft Intune and WSUS.
Manage third-party application patching using enterprise endpoint tools (e.g., ManageEngine Endpoint Central, NinjaOne, Action1).
Monitor patch compliance, investigate deployment failures, and execute remediation workflows to maintain security baselines.

Virtual Desktops & Collaboration Support

Provision, troubleshoot, and support AWS WorkSpaces virtual desktop environments.
Assist with enterprise collaboration tools, AV/conferencing equipment, mobile devices, and office printers.
Collaborate with Infrastructure, Security, and Cloud Engineering teams on complex technical escalations.

Continuous Improvement & Automation

Identify opportunities to automate repetitive IT support tasks using PowerShell or scripting tools.
Create and maintain knowledge base articles, standard operating procedures (SOPs), and user documentation.
Recommend continuous improvements to desktop standards, deployment efficiency, and service delivery.

QUALIFICATIONS & REQUIREMENTS
Required Qualifications:

Experience: 3–5 years of experience in a Help Desk, Desktop Support, or End-User Computing role within a Microsoft enterprise environment.
Operating Systems: Strong proficiency supporting Windows 11 and macOS endpoints.
Identity & Cloud: Direct experience with Active Directory, Microsoft 365, and Microsoft Entra ID (Azure AD).
Endpoint Management: Hands-on experience with Microsoft Intune and Jamf Pro for macOS management.
Patching & Provisioning: Experience managing OS updates via Intune/WSUS, third-party patch solutions, and hands-on laptop imaging/deployment.
Virtualization: Support experience with AWS WorkSpaces or equivalent virtual desktop infrastructure (VDI).
Networking & ITSM: Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi) and working experience with ITSM ticketing systems.

Preferred Qualifications:

Hands-on experience with Microsoft Autopilot.
Experience writing PowerShell scripts for IT task automation.
Relevant industry certifications (Microsoft, Apple, or CompTIA).
Experience configuring and supporting conference room technologies and AV systems.

Key Competencies:

Exceptional customer service demeanor and communication skills.
Strong troubleshooting instincts and analytical thinking.
Proactive "go-getter" attitude with strong ownership over issues.
Ability to prioritize multiple requests in a fast-paced environment.

#IT123

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Refine Your Search

tier 1 help desk jobs in texas

Help Desk Engineer

Bilingual - Technical Support Analyst

Level 1 Help Desk Technician

IT Help Desk Technician

Help Desk Technician

IT Technician I - Service Desk

Tier 1, IT Help Desk Support

IT Technician (Tier 1)

Service Desk - Call Center Agent - Information Technology

IT Support Desk Operator

IT Service Desk & Onsite Technician (Tier 1) - Hybrid (Austin, TX)

IT Helpdesk Associate (Dallas)

Journeyman Computer User Support Specialist (Help Desk Support)

System Administrator

Network Technician (Tier 1)

PT - Computer Analyst, Tier 1

Service Desk Analyst - (Hybrid in Dallas, TX)

Help Desk Analyst L2

IT Help Desk Engineer

Service Delivery Engineer Tier 1/ Tier 2

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