Top 206 Guest service agent Jobs in The Colony, Tx

Front Desk Agent (Full Time)
Omni Hotels & Resorts —Frisco, TX
- Full-time
- Adults
- Math
- Ability to stand for extended periods
Quick Apply
FRONT DESK - FULL TIME - UP TO $15/HOUR
Crescent Hotels & Resorts LLC —The Colony, TX
- Up to $15 an hour
- Full-time
- Research
- Hotel
- Negotiation
Quick Apply
Guest Service Agent
Drury Hotels Company LLC —Frisco, TX
- Up to $3,200 a year
- Urgently hiring
- English
- Hotel
- Cleaning
- Health insurance
- Dental insurance
14d
Front Desk Agent-Part Time
Westin Dallas Stonebriar —Frisco, TX
- Part-time
- Military
- Office
- Math
- Disability insurance
- Health insurance
Quick Apply
FRONTDESK AGENT
JVK Hospitality —The Colony, TX
- 8 hour shift
- Hotel
- Organizational skills
- Front desk
- Employee discount
Quick Apply
Front Desk Receptionist
Staybridge Suites —Plano, TX
- $15 - $16 an hour
- Part-time
- Computer literacy
- Hotel
- Computer skills
- Paid time off
- Employee assistance program
Quick Apply
14d
Ideal Service Agent (Full Time)
Omni Hotels & Resorts —Frisco, TX
- Weekends as needed
- Adults
- English
- Entry level
Quick Apply
6d
Bilingual Guest Loyalty Membership Agent
Unleashed Brands —Bedford, TX
- Part-time
- Spanish
- Sales
- English
Quick Apply
Guest Service Agent - Hilton Anatole Dallas
Hilton —Dallas, TX
- Full-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
8h
Denizen Hotel - Front Desk Agent
Aimbridge Hospitality —Plano, TX
- Full-time
- Residential
- Hotel
- High school diploma or GED
- AD&D insurance
- Disability insurance
Front Desk Agent
NFC Amenity Management —Grapevine, TX
- $17.50 - $18.00 an hour
- Part-time
- US work authorization
- Entry level
- Paid training
- Disability insurance
Front Desk Host
Hyatt House Dallas/Frisco —Frisco, TX
- From $14.50 an hour
- Weekends as needed
- Accounting
- In-person
- Entry level
Quick Apply
AC Hotel Dallas Frisco - Front Desk Agent
Aimbridge Hospitality —Frisco, TX
- $18.50 an hour
- Full-time
- Residential
- Hotel
- High school diploma or GED
- AD&D insurance
- Disability insurance
Front Desk Agent
Renaissance Dallas North Hotel —Dallas, TX
- $17 an hour
- Weekends as needed
- Background check
- Hotel
- High school diploma or GED
- Health insurance
- Paid time off
Quick Apply
12d
Front Desk Agent - Part Time
Home2 North Plano —Plano, TX
- Part-time
- Hotel
- In-person
- Communication skills
- Wellness program
- Health insurance
Quick Apply
Guest Service Agent
Hilton Dallas/Park Cities —Dallas, TX
- Full-time
- Basic math
- English
- Hotel
- Disability insurance
- Health insurance
Quick Apply
13d
Complex Front Office Manager
Complex Front Office Manager The Colony —The Colony, TX
- ServSafe
- Ability to walk for extended periods
- Writing skills
Quick Apply
4d
Customer Success Manager
Nevoya —Frisco, TX
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- Dedicated
- Restaurant management
- Mid-level
Front Desk Agent
Marriott Dallas Allen Hotel & Convention Center, Watters Creek Boulevard, Allen, TX, USA —Allen, TX
- Weekends as needed
- Hotel
- Ability to lift 50 pounds
- Front desk
- Free parking
- 401(k) matching
Quick Apply
Call Center Representative - Hybrid
CNMK Texas Properties, LLC. —Frisco, TX
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Research
- Paid training
- Health insurance
Quick Apply

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guest service agent jobs near the colony, tx

Front Desk Agent (Full Time)

Omni Hotels & Resorts -
Frisco, TX

Quick Apply

Job Details

Full-time

Qualifications

Customer communication

Full Job Description

Omni PGA Frisco Resort & Spa

Omni PGA Frisco Resort blends the warmth of Texas hospitality with refined comfort. Guests can unwind in one of 500 thoughtfully designed rooms and suites, or embrace the spirit of the Lone Star State in one of 10 private ranch houses. With four shimmering pools—including an adults-only rooftop infinity pool—plus the serene Mokara Spa and 13 unique food and beverage destinations, every stay is an experience to savor. Whether you're planning a weekend retreat or marking a special occasion, this is Frisco at its most unforgettable.

This team member will be responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the resort and local area, and offering our full range of upscale resort amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.
This is an ideal opportunity for someone who wants to grow in the industry and make their mark!

Responsibilities:

Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.
Empathetically listen to guest inquiries and provide appropriate responses.
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
Block rooms in the computer and follow through on designated requirements.
Pre-register designated guests and prepare key packets.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Maintain confidentiality of all guests and hotel information.
Employ attention to detail in order to ensure security of guest room access.
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.
Maintain guest history files on all guests.
Accommodate room changes expediently.
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
Issue safe deposit boxes to guests and ensure security of key.
Monitor, send and distribute guest faxes.
Generate, print and distribute daily and weekly reports.
Resolve discrepancies on the room status report with Housekeeping.
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications:

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
Ability to accurately and efficiently input information into computer systems.
Ability to work cohesively with co-workers both within and outside of your department.
Ability to compute accurate mathematical calculations.
Ability to think clearly, quickly and make concise decisions.
Ability to prioritize, organize and follow up.
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
Ability to stand for entire shift.
Previous customer service experience.
Previous hotel front desk experience is strongly preferred.
Previous cashiering experience is preferred.
Fluency in a foreign language is preferred.
Previous guest relations training is preferred.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].

Quick Apply

Refine Your Search

guest service agent jobs in the colony, tx

Front Desk Agent (Full Time)

FRONT DESK - FULL TIME - UP TO $15/HOUR

Guest Service Agent

Front Desk Agent-Part Time

FRONTDESK AGENT

Front Desk Receptionist

Ideal Service Agent (Full Time)

Bilingual Guest Loyalty Membership Agent

Guest Service Agent - Hilton Anatole Dallas

Denizen Hotel - Front Desk Agent

Front Desk Agent

Front Desk Host

AC Hotel Dallas Frisco - Front Desk Agent

Front Desk Agent

Front Desk Agent - Part Time

Guest Service Agent

Complex Front Office Manager

Customer Success Manager

Front Desk Agent

Call Center Representative - Hybrid

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