Our AV Integration Engineers are the client facing Unified Communications ambassadors that own the knowledge share of our overall onsite solutions. They are also responsible for ensuring the successful deployment of the client’s selected solutions in their selected spaces. Our AV Integration Engineers think on their feet and can quickly identify any roadblocks and their potential solutions. Our AV Integration Engineers also have great organizational skills, technical skills, interpersonal skills and teaching skills. They are well spoken and easily able to win the trust and confidence of our clients.
We live by the following Core Values.
Leadership – Lead with transparency, integrity, courage and heart.
Innovation – Fuel next-gen solutions thru curious experimentation.
Knowledge – Achieve mastery via extreme learning and teaching.
Excellence – Work passionately to build a beloved company.
Relationship – Nurture amazing customer and partner relationships.
Convenience – Make it radically simple to do business with us.
Required Experience
Experience in hands on installation, integration and programming of AV solutions such as but not limited to:
Video Conferencing Solution Installations & Programming
Audio Solution Installations, Programming & Tuning
Control and Automation System Installations & Programming
Digital Signage Installation & Programming
Cameras Installation & Programming
Video Matrix Switchers and Scalers Installation & Programming
Structured Cabling Best Practices
Microsoft Teams / Zoom Setup, Configuration, Testing and end-user training
AV Integration Experience
Hands on experience in installation, troubleshooting and programming of numerous Audio-Visual Systems including but not limited to Q-SYS, Crestron, Extron, Biamp, Sennheiser, Shure, etc.
Experience installing, integrating and programming various low voltage system hardware
Explicit knowledge of audio, video, control and communications system integration and programming
Solid job history working for established as A/V contractor
Minimum of 2 years’ experience in the AV field implementation
Experience with reviewing bid documents for the purpose of evaluating and implementing scopes of work descriptions, etc. a plus.
Highly technical, with the ability to evaluate situations, utilizing logical and decisive reasoning
Experience working in teams and independently to complete commercial installation and service projects
The ability to demonstrate computer literacy, i.e. MS Word, Excel, Outlook, and Auto Cad
Responsibilities
Provide on-site guidance & Unified Communications visibility for installation technicians of Microsoft Teams Room (MTR) systems.
Provide on-site demonstrations of Microsoft Teams Room (MTR) systems and Zoom room to IT personnel, Executive Admins, & end-users.
Provide real-time troubleshooting of hardware & software issues relating to each Microsoft Teams Room (MTR) vendor & the Microsoft Teams Room (MTR) product interface.
Lead Installers in general act as Unified Communications on-site representative and interface between the installation tech(s) and the customer.
Your main job is to install, configure, train, and share the excitement of our communications and collaboration products, solutions, services, and meeting space technologies with our customers, employees, and partners.
You will be the person who shows the customers how to effectively use what we sell.
Be extremely well versed in our product and service offerings, as well as the services and products that our stuff connects to.
Be a sales engineer to our sales team as time allows.
Understand the needs and special requirements of large corporate customers and maintain a high level of diplomacy and professionalism.
Respond positively to the needs of the customer; manage expectations and deal with any requests or issues in a professional and timely manner.
Drive project effectiveness, identifying and implementing changes to maximize efficiency and to reduce/control costs; effectively communicate agreed changes to team members.
Obtain and read all relevant contract documents including, but not limited to: bid drawings and specifications, contract, project workbook, subcontractor scopes of work, and construction schedule.
Analyze and understand statements of work and project requirements to identify the timeframes to deliver, assign project resources, organize and hold meetings to ensure that all stakeholders are adequately informed on project requirements.
Ensure that you and our technicians, contractors, and other workers maintain a high level of professionalism commensurate with our standards.
Responsible for effective communication with customer including change orders and delivery, on-site visits when required or needed.
Review project status daily to keep it on schedule, identify problem areas at an early stage, and develop and implement solutions.
Strive to deliver a consistent, high-quality solution and customer experience that customers and partners compliment us on.
Prepare project reports and attend review meetings of all projects and resources.
Raise any issues to management for escalation. To advert major delivery shortfalls, escalate above your own supervisor based on importance and urgency.
Use experience, manufacturer support, specialist knowledge and training to investigate technical issues and provide solutions for ongoing faults and problems; provide hands on support as required.
Identify and develop opportunities for continuous improvement of the products/services provided.
Certifications Desirable
Q-SYS/Crestron/Biamp
Sennheiser
Shure
CTS, CTS-I, CTS-D
Requirements
This role involves extensive travel however most projects range from 2 to 3 days and larger projects up to 1-2 weeks
All travel arrangements will be expected to be booked out of a major international airport unless prior approval from Director or Manager
Expected travel timeframes for AV Integration Engineers are as follows.
Weekly travel may begin and booked for a Sunday afternoon/evening departure (earlier or later reservations may be required based on flight availability and schedule)
Return trips will be booked for a Friday afternoon/evening return and on some cases early Saturday morning departure
Weekend availability may also be required to meet client deadlines and or completion of scheduled projects
Be flexible to work extended hours and weekend times when required
Regularly inspect installation work performed by staff and/or subcontractors
Ensure the testing, certification, and proper performance of installed systems
Coordinate and/or provide training to client
Other duties as assigned
