Top 34 Technical support Jobs in Theodore, Al

IT Associate Desktop support analyst
Altera Digital Health Inc. —Mobile, AL
- $22.83 an hour
- Full-time
- Background check
- Hospital
- Pass drug screening
IT Associate Desktop support analyst
Harris Computer Systems —Mobile, AL
- $22.83 an hour
- Full-time
- Background check
- Hospital
- Pass drug screening
IT Help Desk Technician
MCG Business Solutions —Mobile, AL
- Email
- Mid-level
- Associate's degree
- 2 years
Help Desk Technician, Tier II
Hiller Companies —Mobile, AL
- Urgently hiring
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
PC Specialist
Infirmary Health —Mobile, AL
- Full-time
- Computer science
- Computer Science
- Computer literacy
Entry Level IT Technician
Grand Hotel Golf Resort and Spa, Autograph Collection —Point Clear, AL
- Hospitality
- Experience equivalent to degree accepted
- Ability to lift 75 pounds
- Health savings account
- Health insurance
Quick Apply
2d
Support Consultant- H
Altera Digital Health Inc. —Mobile, AL
- $27.02 an hour
- Full-time
- Mid-level
- Finance
- SQL
4d
PC Tech I
Pomeroy —Pascagoula, MS
- $28 an hour
- Full-time
- Customer service
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
5d
Field Service Engineer / Helpdesk
DealerGeek —Daphne, AL
- $42,000 - $60,000 a year
- Full-time
- English
- Mid-level
- Travel
Quick Apply
Geek Squad Agent (Retail Store)
Best Buy —Mobile, AL
- $15.00 - $17.88 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
8d
IT Specialist
Singing River Health System —Pascagoula, MS
- Weekends as needed
- Microsoft Outlook
- Hospital
- Word processing
Quick Apply
12d
Support Consultant- H
Harris Computer Systems —Mobile, AL
- $27.02 an hour
- Full-time
- Mid-level
- Finance
- SQL
4d
Technical Support Engineer - Etch AMNA
Applied Materials —Mobile, AL
- $96,000 - $132,000 a year
- 8 hour shift
- Up to 50% travel
- Mid-level
- Bachelor's degree
CX Specialist I, VoIP
C Spire —Mobile, AL
- Full-time
- Mid-level
- Continuous improvement
- Ability to sit for extended periods
- Wellness program
- Health insurance
Quick Apply
Technical Support Management (TSM) Specialist
Koniag Government Services —Mobile, AL
- Weekends as needed
- Microsoft Excel
- 6 years
- Construction site
- Paid holidays
- Health insurance
Technical Support Management (TSM) System Specialist
Cortina Solutions —Mobile, AL
- Full-time
- Background check
- Microsoft Excel
- 6 years
- Paid parental leave
- Health savings account
Quick Apply
Technical Support Management (TSM) System Deficiency Records Management Support
PEOPLE TECHNOLOGY AND PROCESSES LLC —Mobile, AL
- Full-time
- 6 years
- Mid-level
- Bachelor's degree
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Mobile, AL
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Senior Aerospace Customer Support Engineer
Airbus Americas Customer Services, Inc. —Mobile, AL
- Email
- Bachelor of Science
- Writing skills
- Engineering
- Profit sharing
- Paid parental leave
6d
Major Incident Manager III
Jack Henry & Associates —United States
- $65,900 - $85,000 a year
- Full-time
- Remote
- Bachelor of Science
- Analysis skills
- Bachelor's degree
3d

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technical support jobs near theodore, al

IT Associate Desktop support analyst

Altera Digital Health Inc. -
Mobile, AL

Apply Now

Job Details

Full-time
$22.83 an hour

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Job Title: IT Associate Desktop support analyst

Location: On Site - Mobile, AL

Duration: Full-Time

On call rotation

Altera Digital Health Managed Services located at Springhill Medical Center, Mobile AL.

Position: IT Associate Desktop support analyst

The IT Associate Desktop Support Analyst plays a critical frontline role in ensuring the smooth, day-to-day functionality of an organization’s technology environment. This position serves as a primary point of contact for end-users experiencing technical issues, helping to minimize disruptions to business operations and maintain productivity across the organization.

In this role, the analyst is responsible for troubleshooting and resolving a wide range of technical problems, including hardware malfunctions, software issues, system access concerns, and network connectivity challenges. By applying strong diagnostic skills and technical knowledge, they ensure issues are resolved efficiently, either independently or by escalating more complex problems to senior IT staff.

A key component of this position is delivering exceptional customer service. The IT Associate must communicate clearly and professionally with users of varying technical skill levels, demonstrating patience, empathy, and a solutions-oriented mindset. Building trust and maintaining positive relationships with end-users is essential to achieving high levels of client satisfaction.

Additionally, the role requires active participation as a collaborative team player within the IT department. The analyst contributes to team objectives by sharing knowledge, documenting solutions, and assisting colleagues when needed. They may also support system updates, device deployments, and process improvements, helping to enhance overall IT service delivery.

Success in this position depends on a combination of technical proficiency, strong interpersonal skills, attention to detail, and a proactive approach to problem-solving. By effectively balancing these responsibilities, the IT Associate Desktop Support Analyst ensures reliable technology support and contributes significantly to the organization’s operational efficiency.

Pre-employment Requirements :

We are a drug free facility. Passing a pre-employment drug screening and background check is required.

Academic and Professional Qualifications:

High School diploma required
Bachelor’s degree is preferred but not required.
At least two to four years of experience required in related field.

Experience:

Strong technical knowledge, understanding of IT systems and networks.
Excellent interpersonal, and verbal/communication skills.
Team Player
MAC and IOS products preferred
Loading PC’s
Trouble shooting issues

Incident /Technical Troubleshooting and Issue Resolution:

Gather detailed information from end users about reported issue.
Perform initial diagnostics and troubleshooting steps based on the information provided.
Oversee timely and effective resolution of technical issues.
Analyze trends in reported issues to identify and address common problems
Escalate complex problems to appropriate support teams for resolution.
Ensure & enforce best practices.
Coordinate with other IT teams to ensure the fastest and most efficient resolution to critical problems.
Develop and maintain comprehensive knowledge base to assist in incident resolution

Ticket Documentation and Knowledge Base:

Monitor the help desk ticketing system for new support requests.
Prioritize and categorize tickets based on urgency and impact.
Maintain accurate and up-to-date documentation of known issues, troubleshooting steps, and resolutions.
Create or update knowledge base articles for common issues to facilitate self-service support.

Hourly Pay: $22.83. The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education

Apply Now

Refine Your Search

technical support jobs in theodore, al

IT Associate Desktop support analyst

IT Associate Desktop support analyst

IT Help Desk Technician

Help Desk Technician, Tier II

PC Specialist

Entry Level IT Technician

Support Consultant- H

PC Tech I

Field Service Engineer / Helpdesk

Geek Squad Agent (Retail Store)

IT Specialist

Support Consultant- H

Technical Support Engineer - Etch AMNA

CX Specialist I, VoIP

Technical Support Management (TSM) Specialist

Technical Support Management (TSM) System Specialist

Technical Support Management (TSM) System Deficiency Records Management Support

Seasonal, Operations Technical Specialist (Part Time)

Senior Aerospace Customer Support Engineer

Major Incident Manager III

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