SUMMARY OF PRIMARY FUNCTION
Under the direction of the Dispatch Supervisor-RTC Program Manager or Transportation Programs Manager and in line with Tri-Valley’s philosophy, mission, and goals, the Transit Route Scheduler’s primary responsibilities include daily scheduling and dispatching of the Heartland Express Transportation services as well as related word processing, and general program support duties. Route scheduling responsibilities include, but are not limited to coordinating rides, scheduling special trips, ticket management and sales, monthly reports, and public relations. Consistently displays a positive, respectful demeanor toward callers, clients, vendors and drivers.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Primary Duties and Responsibilities
1. Answers incoming calls; assists or transfers to others as appropriate.
2. Operates a variety of communication equipment including radio, telephone, computer and scheduling system.
3. Schedules daily calls and reservations in Marshal, Kittson, Pennington, Polk, Red Lake, Clearwater, Norman and Mahnomen Counties; including the in-town commuters, rural and inner-city buses using a dispatch software program.
4. Monitors radio, vehicle location via dispatching software for information regarding scheduling, issues and field situations; notifies supervisor of situations requiring attention.
5. Provide a variety of public transportation information to passengers, the general public and other public agencies; provide quality customer service and respond to public inquiries and requests for service in a courteous manner.
6. Respond to emergency situations as requested including hazardous and sever weather conditions. Coordinate with supervisors, police and other dispatchers as required.
7. Communicate with passengers as needed.
8. Answers questions within the position responsibilities and transfers on to others as appropriate.
9. Tracks and monitors allocation of bus tickets to drivers.
10. Prepares the rural route and special trip listings for the drivers.
11. Prepares and enters a monthly calendar of all routes into dispatch software program.
12. Helps to notify the public of closings.
13. Tracks riders’ no-shows.
14. Schedules daily bus routes in response to passenger service requests (same day service). Review, organize, and maintain trip manifests to maximize route efficiency.
15. Maintains riders’ profiles; including home addresses and phone listings on all new and existing riders.
Secondary Duties and Responsibilities
1. Creates and maintains various documents, reports, spreadsheets, and data as directed by supervisor.
2. Assists in preparing monthly Status and Annual Reports.
3. Schedules special trips as requested.
4. Has general knowledge of Jefferson routes.
5. Sells Transit bus tickets including Summer Kid passes.
6. Stays up to date on the FTA part 40 requirements to make reasonable suspicion referrals.
7. Serves as a back-up Route Scheduler for the RTC program.
8. Helps maintain the cleanliness of the office location.
9. Performs other duties and tasks as assigned by supervisor.
MINIMUM REQUIREMENTS
1. Associates Degree or two years equivalent of experience working in a similar position such as office support, dispatch, communications, or reception/switchboard utilizing phone, organizational and communication skills with the public.
2. Two years of experience working with computers, including Microsoft Word and Excel, email and internet.
3. Ability to understand city street structure and to effectively communicate city and rural directions to others.
4. Excellent interpersonal, written and verbal communication skills.
5. Pleasant and professional phone skills.
6. Ability to work as a part of a team. Ability to establish and maintain effective working relationships with others.
7. Pass pre-employment drug screening and background search requirements as listed on Conditional Job Offer; upon hire and continuously meet requirements thereafter. Participate in subsequent drug/alcohol testing and background searches as appropriate.
Tri-Valley is a non-profit community action agency. We believe in the value of all human beings. It is that belief that drives our efforts to identify needs, seek resources and provide opportunities for people to thrive.
Our work is committed to strengthening our communities so that its citizens have better places to live, work, worship and enjoy.
The mission of Tri-Valley Opportunity Council, Inc. is to provide opportunities to improve the quality of life for people and communities.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 218-281-0536 or
[email protected].
Application Deadline: Until Filled
Employee Type: Regular Substitute
Hours per Week: As needed
Shift Schedule: As needed
Service Area Coverage: Thief River Falls, Crookston, Bagley, & Mahnomen. Dispatch hrs. are from 6:45am-8:30pm and 9:45am-4:00pm on Saturday. Differential Pay is $1.00 an hr. after 6:00pm and $5.00/hr on Saturday. Shifts range from 6:45am-3:15pm, 9:30am-6:00pm, 4:30pm - 8:30pm, 9:45am-3:45pm, and 10:00am-4:00pm.
Benefits: 401K/Roth, and ESST
If any questions about the position, please contact: MIchael Beedy,
[email protected]