The Exclusive Clinical Medical Assistant is responsible for assessing and prioritizing patient needs to ensure timely and appropriate medical intervention. The specialist utilizes clinical knowledge and decision-making skills to triage calls, provide initial guidance, and facilitate referrals or follow-up actions. The role involves evaluating symptoms, coordinating care, managing inquiries, and facilitating referrals, ensuring efficient patient flow and appropriate care based on urgency.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Conduct patient interviews to collect detailed medical information, and measure vital signs, weight, and height, ensuring comprehensive data for effective care.
- Set up and maintain treatment rooms, keeping them clean, organized, and ready for patient examinations to promote a safe and welcoming environment.
- Collect and accurately log laboratory specimens, following proper procedures for handling and documentation.
- Provide detailed presentations of patient information to healthcare providers before examinations to facilitate informed decision-making.
- Safeguard patient information by maintaining confidentiality, securing medical records, and accurately completing diagnostic and procedure coding.
- Facilitate safe and efficient patient transitions from intake to examination rooms, ensuring a smooth flow through the clinical process.
- Assist patients with fitting and adjustment of back braces when prescribed, providing guidance and support as needed.
- Perform other assigned duties as required, demonstrating flexibility and a proactive approach to supporting the healthcare team.
Minimum Qualifications (Knowledge, Skills, and Abilities)
- High School Diploma or GED required, no prior experience necessary.
- Current Certified Medical Assistant (CMA) license or progress towards obtaining one is highly preferred but not mandatory.
- Ability to perform effectively in a high-stress, physically demanding environment.
- Understanding of healthcare regulations, including HIPAA confidentiality and infection control measures.
- Proven track record in delivering exemplary customer service, with strong client relationship management and job knowledge.
- Excellent verbal and written communication skills.
- Proficient in manual dexterity, with precise control and steady hand movements.
- Demonstrated empathy towards patients and commitment to maintaining patient confidentiality.
- Willingness to travel as needed for the role.
- Basic proficiency in medical terminology and clinical procedures.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. The Clinical Triage role involves both physical and mental demands, requiring the ability to stand, sit, or walk for extended periods during patient care and administrative tasks. The specialist must be capable of lifting and moving objects up to 20 pounds and performing tasks that require manual dexterity, such as handling medical instruments, typing, and charting. The position demands precise hand-eye coordination and the ability to perform repetitive movements. The work environment is typically in a clinical setting, which includes exposure to medical equipment, bodily fluids, and other potentially hazardous materials. Adherence to strict safety protocols, including the use of personal protective equipment (PPE), is essential. The specialist may also encounter moderate noise levels and varying temperatures. The role requires resilience to high-stress situations, especially when managing patient emergencies or urgent care needs.
Note
This job description is intended to provide a general overview of the position and its responsibilities. It is not an exhaustive list of all duties, and the Exclusive Clinical MA may be required to perform additional tasks as needed. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Pain Care reserves the right to modify the job description at any time.
