Second Harvest Food Bank of Northwest North Carolina Job Description
JOB TITLE: Human Resources Manager
REPORTS TO: Director of Human Resources
FLSA STATUS: Full-time, Non-Exempt
DATE: June 2026
MISSION FOCUS:
The Human Resources Manager supports Second Harvest Food Bank's mission by providing accurate, timely, and effective human resources and administrative support services. Through payroll administration, recruitment, onboarding, employee engagement activities, and day-to-day HR operations, this position helps ensure team members have the resources, information, and support needed to successfully serve our communities.
This role serves as a key administrative resource for the organization, supporting team members throughout the employment lifecycle while maintaining compliance, accuracy, confidentiality, and exceptional customer service. The Human Resources Manager actively participates in employee engagement initiatives, organizational committees, community distributions, fundraisers, and other mission-related activities that support the work of the food bank.
As a member of the Second Harvest team, this position is expected to work collaboratively across departments and provide operational and administrative support wherever needed to advance the organization's mission and serve our neighbors with excellence.
POSITION SUMMARY:
The Human Resources Manager is responsible for administering and coordinating key human resources functions, including payroll processing, recruitment, onboarding, temporary workforce administration, employee engagement activities, compliance documentation, and human resources recordkeeping. This position serves as a primary resource for team members regarding payroll, benefits, onboarding, HR systems, and employment-related processes.
The Human Resources Manager manages the organization's recruitment platforms, including Indeed and other approved job posting sites, develops and maintains employment advertisements, coordinates applicant communications, and supports hiring managers throughout the recruitment process. This role also provides administrative support across the organization and participates in special events, committees, and mission-focused activities.
Success in this position requires exceptional attention to detail, strong organizational skills, a passion for the mission, patience when working with diverse individuals, and the ability to manage multiple priorities while maintaining a high level of accuracy and professionalism.
WORK ENVIRONMENT:
This is an onsite position that requires regular in-person interaction with team members, applicants, temporary associates, volunteers, visitors, and community partners. The Human Resources Manager works primarily in an office environment but is expected to regularly move throughout administrative offices, warehouse facilities, distribution areas, and event spaces.
The position requires a high degree of collaboration and frequent interruptions while managing multiple priorities and deadlines. The Human Resources Manager must be comfortable working in a fast-paced environment that balances routine administrative responsibilities with responding to team member needs and organizational priorities.
Regular attendance at organizational meetings, employee engagement activities, community distributions, fundraising events, and special events is required. Occasional travel between organizational locations and throughout the service area may be necessary.
ESSENTIAL FUNCTIONS:
Payroll Administration and Reporting
- Process bi-weekly payroll accurately and timely for all team members.
- Review payroll data, time records, and supporting documentation to ensure accuracy.
- Serve as the primary point of contact for payroll-related questions and concerns.
- Process and verify weekly hours for temporary associates and staffing agency personnel.
- Administer payroll-related functions within the HRIS system.
- Prepare and distribute payroll reports including overtime reports, labor reports, 401(k) reports, anniversary reports, and other recurring workforce reports.
- Prepare workforce and payroll-related reports for grants, audits, leadership reporting, and data analysis.
- Assist team members with payroll system access and payroll-related inquiries.
Recruitment, Hiring, and Onboarding
- Manage the recruitment process for assigned positions from posting through onboarding.
- Create, post, maintain, and monitor employment opportunities through Indeed and other approved recruitment platforms.
- Develop and manage employment advertisements to attract qualified candidates.
- Monitor applicant activity and coordinate candidate communications throughout the hiring process.
- Coordinate interview scheduling and support hiring managers throughout the recruitment process.
- Participate in recruiting events, job fairs, workforce development initiatives, and community outreach activities.
- Coordinate all onboarding activities for new team members from offer acceptance through orientation.
- Complete background checks, employment verifications, drug screenings, and onboarding requirements.
- Complete the I-9 verification process and E-Verify requirements.
- Prepare welcome packets, orientation materials, and DOT onboarding packets as applicable.
- Conduct new team member orientation and facility tours.
- Ensure onboarding documentation is completed accurately and maintained appropriately.
Human Resources Administration
- Maintain accurate and complete human resources records and files.
- Maintain staff rosters, organizational charts, employee directories, email directories, and staff photo directories.
- Process employment verifications, unemployment claims, garnishments, and other employment-related documentation.
- Support administration of employee benefits and leave programs.
- Assist team members with questions regarding benefits, payroll, policies, procedures, and HR systems.
- Ensure compliance with applicable employment laws, regulations, and organizational policies.
- Maintain confidentiality of sensitive information and records.
- Serve as the primary liaison with temporary staffing agencies and workforce partners.
- Coordinate temporary staffing requests and assignments and maintain related documentation.
Employee Engagement and Internal Communications
- Serve as an active participant in employee engagement initiatives and organizational committees.
- Assist in planning and coordinating employee appreciation activities, recognition programs, and staff events.
- Support planning and execution of events including Founders Day, celebrations, appreciation activities, and other employee engagement initiatives.
- Administer employee anniversary recognition programs and coordinate anniversary gifts.
- Prepare birthday, anniversary, and employee recognition reports.
- Assist with developing content and writing articles for employee newsletters and internal communications.
- Coordinate logistics, communications, and administrative support for engagement activities and trainings.
Administrative and Organizational Support
- Provide administrative support to departments throughout the organization as needed.
- Maintain donation check ledgers and related documentation as assigned.
- Complete mail merges, document preparation, filing, data entry, and administrative projects.
- Provide support to Guest Services operations during staffing shortages, absences, or high-volume periods, including answering telephone calls and greeting visitors.
- Assist with inventory management of employee apparel, supplies, and promotional materials.
Mission Support and Community Engagement
- Participate in community distributions, volunteer activities, and mission-focused events.
- Assist with opening, sorting, and distributing mail. Assist with fundraising events, community outreach activities, and special events.
- Support event setup, execution, and breakdown activities.
- Assist with pallet builds and operational support activities when needed.
- Support service projects and mission-related activities across departments.
- Represent the organization professionally at community events, meetings, recruiting activities, and community functions.
- Work occasional evenings and weekends to support distributions, fundraisers, employee events, and organizational activities.
Other Duties
- Attend required meetings, trainings, and professional development opportunities.
- Travel between organizational locations as needed.
- Perform other duties and special projects as assigned by the Director of Human Resources and VP of Administration and Finance.
QUALIFICATIONS:
Education and Experience
- Bachelor's degree in Human Resources, Business Administration, Organizational Leadership, or a related field preferred.
- Minimum of two years of experience in human resources, payroll administration, office administration, or a related field required.
- Experience processing payroll required.
- Experience coordinating onboarding activities required.
- Experience managing online recruitment platforms, including Indeed, preferred.
- Experience with Human Resources Information Systems (HRIS) required.
- Paylocity experience preferred.
- Nonprofit experience preferred.
Knowledge, Skills, and Abilities
- Exceptional attention to detail and commitment to accuracy.
- Strong organizational and administrative skills.
- Ability to effectively manage multiple projects and deadlines simultaneously.
- Excellent customer service and interpersonal skills.
- Strong written and verbal communication skills.
- Ability to maintain strict confidentiality.
- Ability to exercise sound judgment and discretion.
- Strong proficiency in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, and Adobe Acrobat.
- Ability to learn new systems and processes quickly.
- Ability to work independently while contributing as a team member.
- Ability to establish and maintain positive working relationships.
- Ability to communicate effectively with individuals from diverse backgrounds and experiences.
- Passion for the mission of Second Harvest Food Bank and commitment to serving the community.
- Patience, empathy, and professionalism when working with diverse individuals.
Physical Requirements
· Ability to remain in a stationary position for extended periods while working at a computer and performing administrative tasks.
· Ability to move throughout office, warehouse, distribution, and event environments as needed to perform job duties.
· Ability to communicate effectively in person, by telephone, through video conferencing, and in writing.
· Ability to hear and exchange information in person and through communication devices.
· Ability to read, review, prepare, and analyze written and electronic documents, reports, and correspondence.
· Ability to operate a computer and standard office equipment, including telephones, printers, copiers, and related technology.
· Ability to occasionally move or transport materials and supplies related to office operations, employee events, and organizational activities.
· Ability to travel between organizational locations and throughout the service area as required.
· Ability to work occasional evenings, weekends, and extended hours to support organizational events, employee activities, and mission-related operations.
· Must maintain reliable transportation for business-related travel.
Pay: $54,000.00 - $56,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- What HRIS have you been trained to use?
- How many employees have you processed payroll for?
Experience:
- recruitment and onboarding: 1 year (Required)
- processing payroll: 1 year (Required)
Work Location: In person
