Top 133 Customer service manager Jobs in Thornton, Co

Director of Client Strategy
Revenue Enterprises, LLC —Aurora, CO
- $85,000 - $120,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Supervisor, Customer Operations
Crocs —Broomfield, CO
- $60,000 - $70,000 a year
- Remote
- No experience needed
- Mid-level
- Analysis skills
- AD&D insurance
- Disability insurance
11d
Customer Service Manager, Airport Customer Experience
American Airlines —Denver, CO
- $51,000 - $86,500 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
20h
Customer Success Manager
Checkr —Denver, CO
- $106,000 - $125,000 a year
- Hybrid work
- Sales
- Data analysis skills
- Mid-level
- Health insurance
- Dental insurance
Manager, Onboarding
Housecall Pro —Denver, CO
- $70,000 - $82,500 a year
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
Customer Service Manager
Integrated Power Services —Denver, CO
- $90,000 - $110,000 a year
- Overtime
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Health insurance
- Dental insurance
Manager, Customer Strategy and Success
Oshi Health —Denver, CO
- $100,000 - $120,000 a year
- Email
- Remote
- Mid-level
- Analysis skills
- 2 years
- Paid holidays
- Health insurance
Quick Apply
5d
Manager, Customer Support
Mesa Laboratories Inc. —Lakewood, CO
- $101,500 - $127,000 a year
- Hybrid work
- Bachelor's degree
- Criminal background check
- Senior level
- Health savings account
- AD&D insurance
Quick Apply
7d
Customer Experience Manager
Justrite Safety Group —Broomfield, CO
- $70,000 - $85,000 a year
- Mid-level
- 3 years
- Bachelor's degree
- Wellness program
- Disability insurance
Quick Apply
Manager, Care Operations
Angi —Denver, CO
- $80,000 - $125,000 a year
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager, III
GHX —Denver, CO
- $74,000 - $98,000 a year
- Remote
- Up to 50% travel
- PMP
- Bachelor's degree
- Health insurance
- Dental insurance
7d
Customer Service and Support Supervisor - Community Planning and Development
City and County of Denver —Denver, CO
- $60,064 - $99,105 a year
- Full-time
- Hybrid work
- Spanish
- High school
- 5 years
- Paid holidays
- Health insurance
6d
Customer Success People Lead
Xero —Denver, CO
- $89,100 - $111,400 a year
- Full-time
- Hybrid work
- Office
- Mentoring
- Senior level
- Paid parental leave
- Paid holidays
11d
Customer Experience Lead
Blue Bear Waste Services —Denver, CO
- $65,000 - $75,000 a year
- Full-time
- 5 years
- Residential
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Associate Manager | Customer Experience
Ramp —Denver, CO
- $88,000 - $132,000 a year
- Weekends as needed
- Hybrid work
- Research
- Mid-level
- Home Health
- Travel reimbursement
- AD&D insurance
Client Success Manager
Zadez Business Solutions LLC —Denver, CO
- $82,000 - $108,000 a year
- Full-time
- Marketing
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
14d
Call Center Manager (3684)
Three Saints Bay, LLC —Denver, CO
- $75,000 - $85,000 a year
- Full-time
- Background check
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Professional Security Alliance Inc. —Westminster, CO
- 7 years
- Mid-level
- Bachelor's degree
Quick Apply
Sr. Director, Client Engagement
Epsilon —Westminster, CO
- $128,000 - $192,000 a year
- Email
- Hybrid work
- Fair chance
- Senior level
- Leadership
- Commuter assistance
- Paid holidays
Client Services Manager
Digible —Denver, CO
- $95,000 - $125,000 a year
- Full-time
- Team management
- Mentoring
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply

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Director of Client Strategy

Revenue Enterprises, LLC -
Aurora, CO

Apply Now

Job Details

Full-time
$85,000 - $120,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Managing customer accounts
Teamwork
Confidential information handling
Microsoft Excel
Customer relationship building
Professional ethics
Employee relationship building
High school diploma or GED
Client services
Project management experience in healthcare
Customer relationship management
Microsoft Teams
Managing projects
Productivity software
Account management
Cross-functional communication
Analytics

Full Job Description

About the Company

Revenue Enterprises is a Customer Service Contact Center designed to support the Revenue Cycle and Patient Customer Service needs of our healthcare clients. We operate around the simple principles of integrity, passion, and respect. Holding these values are the foundation of how we approach our clients' success. If our values align with you, join our team and play a unique and important role in our mission to change healthcare for the better.

What makes REL different?

Family-owned business where you become part of the family- not just a number

Over 20 years of consistent and healthy growth with world class clients

Your voice is heard and appreciated

You are a part of the success with your ideas and your efforts

You are appreciated and valued

Award winning workplace: 2019-2025 Best Places to Work in Collections - 2025 Best Places to Work for Women - 2023 Best Places to Work in Colorado - 2025 - Inc 5000 Recipient - Fastest growing private companies

Competitive pay and incentive program

We promote from within! Grow your career with Revenue Enterprises

Hybrid work environment - beautiful Aurora office and remote work set-up.

What you will be doing:

Oversee and Champion Client Partnerships for Revenue Enterprises bringing a proactive, strategic approach to each client relationship.
Promotes strong Client partnerships through consistent performance reviews, understanding and presenting key performance indicators and other data related to the client project, which may include contact center customer service support, pre-collections patient billing, patient access solutions and/or bad debt recovery services.
Leads client support and engagement efforts in partnership with the Director of Client Operations & Support to provide excellent experience for all Revenue Enterprises’ clients and provides prompt, accurate support for client needs and questions.
Uses Monday.com (or other project management software) to develop project timelines, resource allocation and project” budgets for all operational projects.
Provides coaching and training for Client Account Management team members to develop strong relationship management, leadership and client service skills.
Documents and communicates regularly and consistently on the progress, hurdles and timelines related to all client projects, vendor outages, challenges and resolutions of such, and any other situations or functionalities of this position.
Collaborates with Director of Operations and other internal teams for all new client implementations to develop SOPs and to coordinate with IT and Operations to set up client statements; establish procedures for data file processing and facilitate client training with Operations teams through the People and Compliance team.
Works collaboratively with VP of Sales and Marketing to assist with sales efforts as needed by attending sales meetings as backup at industry conferences such as HFMA, NAAHAM, and AHAAM and assist with writing RFP (request for proposal) responses as needed.
Seeks to expand REL’s influence and presence with existing Revenue Enterprises clients through development of strong working relationships and recommendation of additional solutions and/or expansion of existing programs to support client’s goals and initiatives.
Coordinates with Sales and Marketing Team and Director of Client Operations & Support for selection and delivery of REL Holiday cards and gifts to clients.
Manages Client expectations and perception of Revenue Enterprises through ongoing conversations and maintenance of a positive, professional, thought-leadership driven and collaborative relationship.
Supports adherence to all applicable Federal and State Regulations that govern the work we do to protect consumer confidentiality and in communicating with clients and others regarding their work, including but not limited to the following:· FDCPA· CFPB· UDAAP· 501(R)· TCPA
Other duties as assigned or appropriate for position

Requirements:

Self-starter with great motivational skills and ability to think outside of the box to solve problems and develop effective solutions to challenges presented by clients and/or Revenue Enterprises to deliver the most beneficial and financially viable solutions.
5+ years experience managing complex client relationships in a B2B and/or healthcare setting.
Comprehension and working knowledge of healthcare revenue cycle, with specific experience related to patient billing and patient access.
Comprehension of, ability to describe, and demonstration of humble, hungry and smart behaviors/work habits.
Strong relationship building skills with all levels of internal and external staff and leadership.
At least 2 years of project management experience working through tools such as Monday.com, Microsoft Project or similar project management software.
Demonstration of proactive approach to client relationships, challenges with a critical thinking mindset.
Must be a team player who enjoys collaboration and is able to effectively communicate through all levels of the organization, from front line contact center supervisors to executive level leadership.
Demonstration of solid analytical skills and thrives in a fast-paced environment.
Strict adherence to professional ethics and appropriate management of confidential information.
Excellent written and verbal communication skills.
System savvy with intermediate to advanced MS Office, (Word, Excel, Powerpoint, Vizio and Teams skills)
2+ years strategic planning and/or management action program (MAP) and/or large account management processes (LAMP) training.
Must be a Colorado, Wyoming, Texas, Kansas, Oklahoma or Montana resident
Authorization to work in the US
High school diploma or GED - College or Advanced training preferred
Revenue Enterprises is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.

Job Type: Full-time

Pay: $85,000.00 - $120,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in Aurora, CO 80014

Apply Now

Refine Your Search

customer service manager jobs in thornton, co

Director of Client Strategy

Supervisor, Customer Operations

Customer Service Manager, Airport Customer Experience

Customer Success Manager

Manager, Onboarding

Customer Service Manager

Manager, Customer Strategy and Success

Manager, Customer Support

Customer Experience Manager

Manager, Care Operations

Customer Success Manager, III

Customer Service and Support Supervisor - Community Planning and Development

Customer Success People Lead

Customer Experience Lead

Associate Manager | Customer Experience

Client Success Manager

Call Center Manager (3684)

Customer Success Manager

Sr. Director, Client Engagement

Client Services Manager

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