Top 154 Customer service manager Jobs in Thornton Co

CCC - Client Service Manager
Circle of Care Colorado —Aurora, CO
- On call
- Mid-level
- Children
- Travel
Quick Apply
5d
CCC - Client Service Manager
Circle of Care Colorado —Denver, CO
- On call
- Mid-level
- Children
- Travel
Quick Apply
5d
Logistics Customer Service Manager
McLane Global —Henderson, CO
- $83,000 - $110,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Senior Manager, Pro Onboarding
Angi —Denver, CO
- $110,000 - $160,000 a year
- Full-time
- Remote
- Supervising experience
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Customer Service Manager - Aerospace
Eaton —Broomfield, CO
- $112,000 - $130,000 a year
- Background check
- Marketing
- Mid-level
- Relocation assistance
- Retirement plan
Manager, Customer Success
Propelus —Boulder, CO
- $110,000 - $130,000 a year
- Full-time
- Remote
- Marketing
- Analysis skills
- Bachelor's degree
- Health savings account
- Health insurance
10d
Dispatch Manager
Done Plumbing, Heating, Cooling & Electrical —Denver, CO
- $60,000 - $90,000 a year
- Full-time
- Management
- Mid-level
- Organizational skills
- Paid parental leave
- Paid holidays
Quick Apply
Customer Success Manager
Plastic Molding Technology LLC —Centennial, CO
- $83,000 - $117,000 a year
- Full-time
- 7 years
- ERP systems
- Mentoring
Manager, Retention
Housecall Pro —Denver, CO
- $51,900 - $82,500 a year
- Full-time
- Remote
- Sales
- Mid-level
- Bachelor's degree
- Paid parental leave
- Paid holidays
Quick Apply
Customer Experience Manager
Justrite Safety Group —Broomfield, CO
- $70,000 - $85,000 a year
- Mid-level
- 3 years
- Bachelor's degree
- Wellness program
- Disability insurance
Quick Apply
Product Support Manager, Health
Google —Boulder, CO
- $92,000 - $131,000 a year
- Full-time
- Mid-level
- Office
- SQL
6d
System Customer Service Manager
Frontier Airlines, Inc —Denver, CO
- Mid-level
- In-person
- Leadership
- Paid holidays
- Health insurance
Customer Service Manager
ACE Scholarships —Greenwood Village, CO
- $88,000 - $115,000 a year
- Full-time
- 5 years
- Mid-level
- Microsoft Office
- Health savings account
- AD&D insurance
Quick Apply
Account Manager
Allied Universal —Denver, CO
- $82,492 a year
- Full-time
- Military
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
6d
Customer Success Manager, QSR Accounts
Motorola Solutions —Westminster, CO
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- US work authorization
- Paid parental leave
- Employee stock purchase plan
10d
Manager, Sales and Customer Service
Macy’s —Denver, CO
- $61,930 - $103,070 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
9d
Account Manager, Customer Success US
Stem Inc. —Broomfield, CO
- $61,680 - $92,520 a year
- Full-time
- Remote
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
5d
Client Services Manager
Digible —Denver, CO
- $95,000 - $125,000 a year
- Full-time
- Team management
- Mentoring
- In-person
- Paid parental leave
- Paid holidays
Quick Apply
10d
Customer Success Manager
LightTable AI —Denver, CO
- $130,000 - $145,000 a year
- Full-time
- Hybrid work
- US work authorization
- Construction experience
- Senior level
- Health insurance
- Paid time off
Quick Apply
6d
Manager, Care Operations
Angi —Denver, CO
- $80,000 - $125,000 a year
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply

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CCC - Client Service Manager

Circle of Care Colorado
Aurora, CO

Quick Apply

Job Details

5 days ago

Qualifications

Mid-level
1 year
Leadership

Full Job Description

Circle of Care:

Circle of Care Colorado is an In-Home Support Services (IHSS) agency assisting families in Colorado with providing a more comfortable, personal way to care for children with special needs within the comforts of home. Working with Circle of Care Colorado allows you the opportunity to select an attendant of your choice, or be your own child’s assigned IHSS caregiver.

Circle of Care Colorado is managed by a small team of compassionate professionals with over 30 years of experience in the healthcare field. When the most precious lives are on the line, Colorado families can count on Circle of Care to be an active partner in managing home health maintenance services.

CCC - Client Service Manager

Job Overview

Client Relationship & Retention

Serves as the main point of contact for all non-clinical questions or concerns between clients, caregivers, and office staff, using clear communication, critical thinking, and problem-solving skills.

Builds and manages relationships with assigned households to drive client satisfaction and retention.

Sets realistic expectations with families regarding Circle of Care’s service capabilities and program requirements.

Logs all non-clinical client and caregiver complaints in accordance with internal Circle of Care policy.

Escalates client or caregiver concerns to management as needed in accordance with Circle of Care policy.

Answers/transfers phone inquiries as needed.

Onboarding, Medicaid Navigation & Rate Negotiation

Coordinates with the Medicaid Support Liaison team to help prospective clients navigate the approval process.

Assists prospective clients in navigating the Medicaid process and completing the CCC onboarding process, including rate negotiations.

Tracks and completes annual assessment calls, including preparing reports and determining possible rate increases.

Contacts families to discuss hour and rate changes associated with annual assessments.

Staffing & Scheduling

Creates and maintains accurate weekly and monthly staffing schedules that reflect client preferences, communicating changes promptly.

Supports caregiver placement and scheduling across assigned households.

Recruits to fulfill short-term and long-term staffing needs, including communicating client-specific requests.

Documents all communication and activities related to staffing, service delivery, and open-shift coverage.

Service Delivery & Compliance Oversight

Participates in home visits (with the RN Case Manager as needed) during recertifications and other scheduled check-ins. Driving required.

Completes all in-home competency checks for personal care and/or homemaker clients only (health maintenance activities are completed by an RN).

Ensures that all required supervisory visits are completed, both in-home and via telemedicine.

Demonstrates working knowledge of Colorado Medicaid requirements, HCBS and CFC program rules, Circle of Care software systems, internal processes, policies, and procedures.

Operational Performance & Monitoring

Monitors utilization of authorized hours across assigned households.

Monitors missing or late eCharts, overtime risks, missed coverage, and gross profit margins, taking action to improve results.

Participates in the on-call rotation for after-hours questions or support needs.

Professional Standards

Supports and executes the mission, ethics, and goals of the company effectively.

Represents themselves in a positive and professional manner in the company and community.

Adheres to the dress code with a clean and neat professional appearance.

Reports on time and as scheduled in order to complete work within the designated time.

Adheres to all company policies and procedures outlined in the Employee Handbook, Employee Agreement, or as communicated by the executive team.

Performs all other duties as assigned by the Director of Operations.

Requirements

Required

2+ years of experience in a customer service role.

Strong organizational, problem-solving, decision-making, and creative-thinking skills.

Ability to adapt quickly, shift priorities, and work both independently and as part of a team.

High level of professionalism, integrity, accountability, and follow-through; a motivated self-starter.

Preferred

1+ years of experience in a management or leadership role.

Physical & Travel Requirements

Reliable transportation and flexibility to travel within assigned service areas.

Current Colorado driver’s license and automobile insurance.

Additional Job Description Information

#IND123

EEO Statement:

MGA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.

Quick Apply

Refine Your Search

customer service manager jobs in thornton co

CCC - Client Service Manager

CCC - Client Service Manager

Logistics Customer Service Manager

Senior Manager, Pro Onboarding

Customer Service Manager - Aerospace

Manager, Customer Success

Dispatch Manager

Customer Success Manager

Manager, Retention

Customer Experience Manager

Product Support Manager, Health

System Customer Service Manager

Customer Service Manager

Account Manager

Customer Success Manager, QSR Accounts

Manager, Sales and Customer Service

Account Manager, Customer Success US

Client Services Manager

Customer Success Manager

Manager, Care Operations

I want to receive the latest job alert for customer service manager in thornton co

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