JOB SUMMARY
Assists with the direction and management of the Security&Safety Services function, to include Convention Services, ensuring compliance with federal, state, local and company policies and procedures. Participates in meetings with customers (Planning Meetings) to proactively sell Special Event Security to Meeting Planners and recommends additional Security and Hotel services. Coordinates VIP and Dignitary visits, liaises with Government agencies and Group Corporate Security as appropriate, and monitors upcoming location group and special event activity to provide a safe environment for employees and guests. Monitors the activities of Vendors and Outside Companies operating within the facility to ensure guest safety and asset protection..
CANDIDATE PROFILE
Education and Experience
- Bachelor's Degree in a related field or equivalent experience.
OR
- 5 years Safety and Security Administration, knowledgeable of NFPA Regulations, OSHA standards.
- Licenses/Certificates: Valid driver's license and a satisfactory driving record. Must be CPR/AED certified or capable of getting certified within 90 days of employment. Must be registered in accordance with state law (timeframe / requirements vary by state).
CORE WORK ACTIVITIES
Monitoring Property Operations
- Participates in meetings with customers (planning meetings) to proactively sell special event security to meeting planners and recommends additional Security and Hotel services.
- Inspects location-provided security services and interacts with on-site meeting planners to promote satisfaction and the safe enjoyment of the facility.
- Coordinates VIP and dignitary visits, liaisons with government agencies and Group Corporate Security as appropriate, and monitors upcoming location group and special event activity to ensure that the location maintains a safe environment for employees and guests.
- Monitors the activities of vendors and outside companies operating within the facility to provide guest safety and asset protection.
- Assists in the development of loss prevention / safety programs by analyzing available data and keeps management advised on preventive measures needing implementation and makes recommendations.
- Determines the type of materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked and sold.
Supporting Profitability and Revenue Goals
- Assists with the preparation and implementation of departmental budget and cost controls. Monitors department payroll for accuracy.
- Develops and maintains programs that reduce location losses and aids in creating new procedures that physically secure the property and its assets.
- Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
- Controls the flow and distribution of materials or merchandise and supplies.
Managing and Conducting Human Resources Activities
- Promotes participation in property safety-related programs.
- Conducts mandatory training with all Safety Service agents. Provides documentation in compliance with state and federal mandates.
- Establishes standards, oversees training, and schedules Special Event Security Officers and Badge Checkers to fulfill customer and location needs.
- Mentors and develops direct reports to ensure line of succession for future opportunities.
- Interviews, selects and trains employees.
- Appraises employees' productivity and efficiency for the purpose of recommending promotions or other changes in status.
- Apportions work to employees and determine technique to use.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.
Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
