The role:
The Smart Home Consultant & Installer performs a blend of skilled technical work, customer consultation, and project coordination for residential smart home systems. This role is responsible for delivering an exceptional in-home customer experience, from initial consultation and system design through installation, programming, and post-install support. The position requires strong sales acumen, technical expertise, and project management capabilities.
This role is ideal for someone who enjoys combining technical expertise, customer interaction, and hands-on work to deliver modern, connected home experiences.
You will serve as the single point of contact for each homeowner guiding them from initial consultation through installation and setup, ensuring their home works simply and reliably.
97 Home is a Portland-based smart home installation company, founded in 2026 by experienced service-industry leaders and preparing for rapid growth.
Primary Responsibilities:
- Consult with homeowners to assess needs, preferences, and existing infrastructure for smart home solutions including lighting control, home automation hubs, audio/video, networking, and more
- Design and propose customized smart home systems, presenting multiple solutions with clear pricing and benefits.
- Install, configure, and integrate smart home devices such as control panels, smart lighting, thermostats, cameras, sensors, and Wi-Fi/networking equipment.
- Program and test systems to ensure proper functionality, seamless integration, and user-friendly operation.
- Troubleshoot and resolve system issues, including connectivity, device compatibility, and performance problems.
- Manage projects from sale through completion, coordinating scheduling, materials, and customer communication.
- Educate customers on system use, mobile apps, and best practices to maximize value and satisfaction.
- Accurately document:
- System configurations and installed equipment
- Services performed and time spent
- Customer communications and recommendations
- Project scope, costs, and change orders
- Maintain communication with internal team members regarding project status and scheduling.
- Ensure all installations meet company standards, local codes, and safety requirements.
- Maintain a clean and organized job site; protect customer property (e.g., use floor coverings, proper cable management).
- Uphold a professional image by:
- Wearing company-approved attire
- Following safety procedures
- Demonstrating professionalism and courtesy in all interactions
- Respecting customer homes and privacy
- Participate in ongoing training to stay current on smart home technologies and products.
- Assist in mentoring junior technicians and installers.
Required Knowledge, Skills, and Abilities:
- Minimum of 3 years of experience in smart home installation, low-voltage systems, AV integration, or related residential technical services
- Strong understanding of smart home ecosystems (e.g., Control4, Savant, Google Home, Alexa, Apple HomeKit)
- Knowledge of residential networking (Wi-Fi systems, routers, mesh networks, basic IP configuration)
- Proven ability to sell and explain technical solutions in a clear, customer-friendly manner
- Project management skills with the ability to handle multiple jobs simultaneously
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Must own basic hand tools and be comfortable using power tools and testing equipment
- Valid driver’s license with a clean driving record and car
- Ability to pass a background check and drug screening
Educational / Certification Requirements:
- High school diploma or GED required
- Preferred certifications:
- CEDIA Certification
- Low-voltage or electrical certifications
- Networking certifications (e.g., CompTIA Network+)
- Preferred: Associate’s degree in electronics, IT, or related field
Work Environment Conditions:
- In-home residential work across the Portland metro area
- Exposure to varying temperatures and weather conditions
- Working in attics, crawl spaces, basements, and construction environments
- Use of ladders, tools, and electronic equipment
Physical Requirements:
- Ability to stand, walk, bend, and climb ladders for extended periods
- Ability to lift and carry up to 50 lbs of equipment
- Ability to work in confined spaces and access tight installation areas
- Manual dexterity for wiring, mounting, and device installation
- Visual acuity for reading technical diagrams and device setup
- Work assignments may be performed with or without reasonable accommodation to a known disability
Why Work at 97 Home / What We Offer
- Competitive compensation with results-based performance bonuses
- Ongoing professional development with opportunities to deepen technical and design expertise
- A collaborative, high-accountability environment that values quality work
- In-home work in Portland, OR, with in-person collaboration opportunities and the ability to shape the field operations team
- Direct access to company leadership and strategic insight
- A long-term opportunity to grow with the company
Employment
This job description does not represent a comprehensive list of all responsibilities. Employees may be asked to perform additional duties as needed. This description does not constitute an employment agreement and may be updated as organizational needs evolve. 97 Home is an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate based on any legally protected characteristic.
Pay: From $25.00 per hour
Work Location: On the road
