Top 35 Helpdesk manager Jobs in Tinley Park, Il

Assistant Manager Help Desk
Baird & Warner —Chicago, IL
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
SERVICE DESK LEAD
City of Chicago —Chicago, IL
- $91,778 a year
- Monday to Friday
- Computer Science
- High school
- Office
13d
Technical Support Agent
PAR —Markham, IL
- $19 - $22 an hour
- Overtime
- Remote
- Computer science
- Windows
- Computer networking
IT Tech I
Wind Creek Chicago —East Hazel Crest, IL
- $20.30 - $25.05 an hour
- Weekends as needed
- Research
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Tier 1 Engineer
Proven Business Systems LLC —Tinley Park, IL
- $35,000 - $50,000 a year
- Full-time
- Up to 50% travel
- Ability to walk for extended periods
- Mid-level
- Paid parental leave
- AD&D insurance
IT Manager
GC America Inc —Alsip, IL
- $100,000 - $150,000 a year
- Hybrid work
- Computer science
- Computer Science
- OSHA
- Health savings account
- Paid holidays
User Support Services Specialist
Moraine Valley Community College —Palos Hills, IL
- $23.56 an hour
- Part-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Dental insurance
- Tuition reimbursement
2d
Systems Administrator
Econ One Research, Inc. —Chicago, IL
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Dental insurance
Quick Apply
Associate IT Operations Engineer
Green Thumb —Chicago, IL
- $65,000 - $75,000 a year
- On call
- Remote
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
1d
Helpdesk Technician II
Oil-Dri Corporation of America —Chicago, IL
- $24 - $32 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
- Paid parental leave
- Paid holidays
Quick Apply
9d
Onsite Service Desk Analyst II (Hybrid/Client Onsite)
Cortavo —Elmhurst, IL
- Full-time
- Hybrid work
- Clean driving record
- Mid-level
- Windows
- Health insurance
- Work from home
Quick Apply
VIP Technical Support Specialist – Hospitality Industry (Chicago Metro Area)
Nexplay Consulting Inc. —Chicago, IL
- $25 - $30 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- Hotel
- Travel reimbursement
Quick Apply
Service Desk Process Lead
RL Canning —Chicago, IL
- $85,000 - $95,000 a year
- Full-time
- Computer Science
- 5 years
- Mid-level
- AD&D insurance
- Paid holidays
Entra ID Trainer
The Green Technology Group, LLC —University Park, IL
- Full-time
- Remote
- Research
- Mid-level
- 8 years
Quick Apply
Sr Manager - Technology Operations - Healthcare
Strivant Health —Tinley Park, IL
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Health insurance
Manager, Workplace Technology Services
Coates Group —Chicago, IL
- $85,000 - $120,000 a year
- Email
- 5 years
- Senior level
- Leadership
- Opportunities for advancement
Quick Apply
Help Desk Technician (Tier 1-2)
Lyra Technology Group —Lisle, IL
- $50,000 - $65,000 a year
- SharePoint
- Experience equivalent to degree accepted
- In-person
- Disability insurance
- Health insurance
Quick Apply
IT Tech I
Wind Creek Hospitality —Chicago, IL
- $20.30 - $25.05 an hour
- Weekends as needed
- Research
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
IT Support Specialist I (Harrah's Joliet)
Caesars Entertainment —Joliet, IL
- $45,000 - $50,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Disability insurance
- Health insurance
6d
Customer Support Engineer
Supernova Technology —Chicago, IL
- $50,000 - $75,000 a year
- Full-time
- Azure
- Computer Science
- Bachelor of Science
- Commuter assistance
- Health savings account
Quick Apply

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helpdesk manager jobs near tinley park, il

Assistant Manager Help Desk

Baird & Warner -
Chicago, IL

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Volunteer time off

Qualifications

Managing technical support teams
Customer communication
Serving clients
Managing teams in a customer support role
Team leadership
Equipment troubleshooting
Team development
Driver's License
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Team training
Mentoring
Leading team collaboration initiatives
Technical training
Managing tech infrastructure teams

Full Job Description

About Baird & Warner Real Estate

Behind every great company is a culture created by the professionals who work there. It’s what has earned Baird & Warner a Top Workplace designation from the Chicago Tribune ten times. Throughout our rich history, we’ve stayed true to the belief that when you give people the support they need, amazing things happen. That’s why we empower you to be independent, grow in your career, do the right thing by your colleagues and your community, and have a true work/life balance. We truly care about making our team feel part of something bigger by sharing a single purpose — making it easier for homebuyers and sellers to realize their real estate dreams.

Job Summary

Responsible for providing timely advanced support to all internal and remote end-users on a variety of workstation, hardware, software, network and peripheral devices within set company standards and guidelines. Assists with managing infrastructure, policies/procedures, and workflows, mentoring and providing resource support to the IT Support Technician positions. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

This position requires on-site work at least 2 days/week at our Downtown Chicago Loop office (120 S Lasalle Dr. Chicago, IL 60603) with occasional travel to local branch offices.

Essential Duties & Responsibilities:

Serve as an escalation point for the help desk team
Single point of contact for all incident escalation across our businesses
Ensure superior customer service is always given
Be hands-on and resolve incidents as needed to ensure SLA’s are met
Create documentation and playbooks as needed
Manage the ticketing system, generate reporting and analysis
Provide recommendations for improvements
Travel to locations in the Chicagoland area, occasionally as needed
Manage day-to-day operations of the Helpdesk ensuring all processes used by the Helpdesk are thoroughly documented, audited, maintained, and followed in line with the firm's goals and compliance requirements
Manage response procedures for end-user requests, issues, escalations in line with ITIL standards and industry best practices
Provide strong leadership and support to all Helpdesk team members, including assigning tasks, resolving conflicts, training and mentoring
Share data insights on a monthly basis with IT leadership
Manage the firm's IT Service Management tool, including tracking incidents, asset inventory, and all other user-related hardware/software
Maintain a high level of user call-to-resolve experience/satisfaction
Approve/manage team members timesheets
Manage on-call shifts and assignments

Technical Skills & Technology Environment

Google Workspace Administration (User provisioning/deprovisioning, Groups, Gmail, Drive, Shared Drives, Security & Compliance, Endpoint Management)
Microsoft Active Directory (User and Group Management, Group Policy, Authentication, Permissions)
Cisco Meraki (Cloud-managed networking, firewalls, wireless access points, switching, VPN connectivity, and dashboard administration)
Datto RMM / Endpoint Management (Endpoint monitoring, patch management, software deployment, scripting, automation, and remote administration)
Freshworks Platform
- FreshService (IT Service Management, asset management, change management, service catalog, reporting)
- Freshdesk (Incident and request management)
- Freshcaller (Call routing, support operations, and customer communications)
Jira (Project tracking, workflow management, task coordination, and cross-functional collaboration)
Windows 10/11 workstation administration and troubleshooting
Hardware deployment, lifecycle management, peripheral support, and endpoint security
Remote support technologies and administration of distributed users
Basic networking concepts including TCP/IP, DNS, DHCP, VPNs, wireless networking, and endpoint connectivity

Preferred Experience

Demonstrated experience leading or serving as a senior member of an enterprise Help Desk or Service Desk team.
Hands-on experience operating within ITIL and IT Service Management (ITSM) frameworks, including Incident, Problem, Change, Knowledge, and Asset Management.
Experience helping develop, document, implement, and continuously improve Help Desk processes, workflows, service catalogs, knowledge bases, and operational standards.
Proven ability to establish and mature Help Desk operations by creating documentation, standard operating procedures (SOPs), playbooks, escalation paths, SLAs, KPIs, and reporting metrics.
Experience administering and optimizing ITSM platforms, including workflow automation, ticket lifecycle management, asset inventory, reporting, and service delivery improvements.
Strong analytical, troubleshooting, and root cause analysis skills with the ability to identify opportunities for automation and process improvement.
Experience supporting multi-site organizations and collaborating with cross-functional business units while maintaining exceptional customer service.
PBX experience is a plus

What this role will bring:

Demonstrated experience building and maturing Help Desk operations through the implementation of ITIL and ITSM best practices, including process documentation, workflow development, SLA management, knowledge management, and continuous service improvement.

Requirements

Associates degree in field or related area

5 years’ experience in field or related area
3 years’ experience with networking equipment
Demonstrated ability to lead, mentor, train, and appropriately delegate responsibilities
Advanced knowledge and experience in operating systems, networks, hardware, software protocols and standards, etc.
Strong troubleshooting, problem-solving and support skills
Demonstrates exceptional customer service skills and ability to train team to same level
Ability to work with clients remotely with or without remote assistance software
Ability to work as needed, on-call to assist with emergencies
Effective oral and written communication skills
Ability to work with a diverse group of people in a collaborative environment
Ability to handle multiple projects and thrive in a fast-paced environment
A valid driver’s license and reliable transportation is required
Ability to maintain a 95% or higher Service Level Agreement (SLA).
Relies on experience and judgment to plan and accomplish goals
A wide degree of creativity and latitude is expected

Benefits

Medical, dental, 401k, PTO, VTO

Salary Range

$65,000-$75,000

Quick Apply

Refine Your Search

helpdesk manager jobs in tinley park, il

Assistant Manager Help Desk

SERVICE DESK LEAD

Technical Support Agent

IT Tech I

Tier 1 Engineer

IT Manager

User Support Services Specialist

Systems Administrator

Associate IT Operations Engineer

Helpdesk Technician II

Onsite Service Desk Analyst II (Hybrid/Client Onsite)

VIP Technical Support Specialist – Hospitality Industry (Chicago Metro Area)

Service Desk Process Lead

Entra ID Trainer

Sr Manager - Technology Operations - Healthcare

Manager, Workplace Technology Services

Help Desk Technician (Tier 1-2)

IT Tech I

IT Support Specialist I (Harrah's Joliet)

Customer Support Engineer

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