Top 1687 Billing manager Jobs in Toledo, Oh

Contact Center Manager (Hybrid)
WYN Consultants —Holland, OH
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Background check
- English
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
Supply Chain Manager
Adler Pelzer Group —Oregon, OH
- $120,000 a year
- Mid-level
- Microsoft Office
- 8 years
- Disability insurance
- Health insurance
Quick Apply
8d
Billing & Collections Manager (BOM)
The Lakes of Monclova —Maumee, OH
- From $28.67 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Long term care
- Paid parental leave
- Health savings account
10d
Billing & Collections Manager (BOM)
Kingston Health Center of Sylvania —Sylvania, OH
- From $22.94 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Long term care
- Paid parental leave
- Health savings account
Operations Production Supervisor
Maverick Tech —Oregon, OH
- $59.38 - $71.39 an hour
- Full-time
- Microsoft Office
- Ability to lift 50 pounds
- Mentoring
Quick Apply
9d
Practice Manager - PediatriCare Associates
Nationwide Children's Hospital —Toledo, OH
- Full-time
- Customer service
- Mid-level
- Windows
Billing Specialist
Personal Growth Counseling Services —Toledo, OH
- Full-time
- Remote
- HIPAA
- Mid-level
- Communication skills
Quick Apply
2d
Credit Manager - Area
US Foods, Inc. —Maumee, OH
- $80,000 - $130,000 a year
- Full-time
- Research
- Microsoft Office
- High school diploma or GED
- Employee stock purchase plan
- Disability insurance
1d
Associate Manager Logistics
Walgreens —Perrysburg, OH
- $77,800 - $124,400 a year
- Rotating shift
- Microsoft Word
- Microsoft Access
- Research
Billing Specialist
Harbor, Inc. —Toledo, OH
- Full-time
- Microsoft Excel
- Customer service
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Program Manager Student Engagement
University of Toledo —Toledo, OH
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Flexible schedule
13d
OUTPATIENT PROGRAM MANAGER (Full Time)
Arrowhead Behavioral Health —Maumee, OH
- Full-time
- Master of Social Work
- Management
- Psychiatry
- Disability insurance
- Health insurance
Central Utility Plant Manager
DTE Energy —Toledo, OH
- $117,000 - $175,000 a year
- Microsoft Excel
- Microsoft Outlook
- Office
Automotive Finance Manager
Cronin Auto Family of Dealerships —Perrysburg, OH
- Full-time
- Dealership
- Customer service
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
Regional Inventory Manager
M&K Truck Centers —Toledo, OH
- $60,000 - $90,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Travel
- Employee stock ownership plan
Quick Apply
Billing Specialist
Unison Health —Toledo, OH
- Addiction Medicine
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
7d
Food Operations Manager 3
Sodexo —Toledo, OH
- $74,290 - $96,140 a year
- Full-time
- Hospital
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
13d
Office Manager/Assistant
Buckeye —Perrysburg, OH
- $16 - $24 an hour
- Full-time
- Office
- QuickBooks
- Data entry
- Health insurance
- Dental insurance
Quick Apply
Crisis/Mobilization Response Stabilization Program Manager
Children's Resource Center —Bowling Green, OH
- From $80,000 a year
- Full-time
- Mid-level
- Driver's License
- Experience working with children
- 403(b) matching
- Mileage reimbursement
Quick Apply
Insurance Personal Property & Casualty Experienced Account Manager
Knight Insurance Group —Toledo, OH
- $45,000 - $60,000 a year
- Full-time
- Background check
- Microsoft Outlook
- 5 years
- Health savings account
- Health insurance
Quick Apply

I want to receive the latest job alert for billing manager in toledo, oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

billing manager jobs near toledo, oh

Contact Center Manager (Hybrid)

WYN Consultants -
Holland, OH

Quick Apply

Job Details

Full-time
$70,000 - $90,000 a year

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Work from home
Parental leave
Vision insurance
401(k) matching
Flexible schedule
Life insurance
Paid sick time

Qualifications

Staff supervision
Teamwork
Team supervision
Managing teams in a customer support role
English
Metrics Reporting
Frontline customer support management
Managing clients in a customer support role
Bachelor's degree
Leading team collaboration initiatives
Communications
Business Administration
Business operations
Process management
Leadership
Call center management

Full Job Description

Overview

General Summary

The Contact Center Manager is responsible for leading the daily operations of the Enterprise Solutions Contact Center, ensuring exceptional customer experiences while driving operational excellence across all customer support channels. This role provides strategic leadership to frontline supervisors and customer service teams, ensuring service levels, quality standards, and business objectives are consistently achieved.

The ideal candidate is a customer-focused leader who thrives in a fast-paced environment and is passionate about developing people, improving processes, and using data to drive continuous improvement. This individual will foster a culture of accountability, collaboration, innovation, and service excellence while balancing the needs of customers, employees, and the business.

Success in this role requires strong operational leadership, excellent communication skills, sound business judgment, and the ability to motivate high-performing teams while adapting to evolving business priorities and customer expectations.

Primary Duties and Responsibilities

Lead the day-to-day operations of the Enterprise Solutions Contact Center, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved.
Provide leadership, coaching, mentoring, and performance management for supervisors, team leads, and customer service representatives.
Foster a positive, inclusive, and high-performing culture focused on accountability, employee engagement, continuous improvement, and customer satisfaction.
Monitor, analyze, and communicate operational performance metrics, including:
Average Speed to Answer (ASA)
Service Level
Average Handle Time (AHT)
First Call Resolution (FCR)
Customer Satisfaction (CSAT)
Quality Assurance Scores
Ticket Aging
Schedule Adherence
Occupancy
Agent Productivity
Absenteeism and Turnover
Supervisor Coaching Completion
Develop and implement action plans to improve customer satisfaction, operational efficiency, service quality, and employee performance.
Partner with Workforce Management to forecast staffing needs, optimize scheduling, and ensure appropriate coverage based on business demand.
Develop capacity plans and operational readiness strategies to support seasonal demand, organizational growth, new client implementations, and business initiatives.
Conduct regular one-on-one meetings, coaching sessions, performance evaluations, and career development discussions for leaders and team members.
Build leadership bench strength through succession planning, mentoring, and talent development initiatives.
Serve as the primary escalation point for complex customer issues and ensure timely, effective resolution.
Collaborate with Operations, Engineering, Project Management, Customer Success, Quality Assurance, Workforce Management, and Training teams to improve processes and customer outcomes.
Identify opportunities to streamline workflows through automation, process improvements, knowledge management, and technology enhancements.
Ensure compliance with company policies, customer contractual requirements, security standards, and applicable regulatory guidelines.
Prepare and present operational reports, business reviews, forecasts, and executive performance updates.
Develop and manage departmental budgets while maintaining financial accountability and identifying cost-saving opportunities.
Lead operational readiness efforts for new customer implementations, organizational changes, and major service initiatives.
Champion employee engagement initiatives that promote retention, recognition, professional development, and overall team success.
Perform other duties as assigned.

Qualifications, Education & Experience

Bachelor's degree in Business Administration, Management, Communications, or a related field preferred.
Minimum of five (5) years of progressive Contact Center experience.
Minimum of three (3) years of leadership experience managing supervisors, team leads, or customer service teams.
Demonstrated success leading operations within a high-volume, multi-channel contact center environment.

Knowledge, Skills & Abilities

Exceptional leadership, coaching, and talent development skills.
Customer-focused mindset with a commitment to delivering outstanding service experiences.
Excellent verbal, written, presentation, and interpersonal communication skills.
Strong analytical, problem-solving, and critical-thinking abilities with close attention to detail.
Ability to interpret operational data and translate insights into measurable business improvements.
Strong business acumen with the ability to balance customer satisfaction, employee engagement, and operational efficiency.
Demonstrated ability to manage multiple priorities in a dynamic, fast-paced environment.
Excellent organizational, planning, and project management skills.
Proven ability to build collaborative relationships and influence cross-functional teams.
Ability to make sound decisions under pressure while maintaining professionalism and composure.
Self-motivated with the ability to work independently and effectively lead diverse teams.
Proficiency with Microsoft Office Suite and the ability to quickly learn new business systems and technologies.
High level of integrity, accountability, and professionalism.
Commitment to fostering an inclusive workplace where employees are empowered to succeed.
Strong knowledge of contact center operations, workforce management, quality assurance, and customer experience best practices.

Benefits

Medical, Dental, and Vision Insurance
Paid Time Off (PTO) and Paid Holidays
Paid Sick Time
401(k) with Employer Match
Paid Parental Leave
Company-paid Life Insurance, Short-Term Disability, and Long-Term Disability
Supplemental Benefit Options Available

Pay: $70,000.00 - $90,000.00 per year

Benefits:

Flexible schedule
Work from home

Education:

Bachelor's (Preferred)

Experience:

Leadership: 3 years (Required)
Contact Center: 5 years (Required)
Performance metrics: 3 years (Required)
SLA's: 3 years (Required)
KPI: 3 years (Required)
Customer Service: 5 years (Required)

Language:

English (Required)

Location:

Holland, OH (Preferred)

Shift availability:

Day Shift (Required)

Ability to Commute:

Holland, OH (Required)

Willingness to travel:

25% (Preferred)

Work Location: Hybrid remote in Holland, OH

Quick Apply

Refine Your Search

billing manager jobs in toledo, oh

Contact Center Manager (Hybrid)

Supply Chain Manager

Billing & Collections Manager (BOM)

Billing & Collections Manager (BOM)

Operations Production Supervisor

Practice Manager - PediatriCare Associates

Billing Specialist

Credit Manager - Area

Associate Manager Logistics

Billing Specialist

Program Manager Student Engagement

OUTPATIENT PROGRAM MANAGER (Full Time)

Central Utility Plant Manager

Automotive Finance Manager

Regional Inventory Manager

Billing Specialist

Food Operations Manager 3

Office Manager/Assistant

Crisis/Mobilization Response Stabilization Program Manager

Insurance Personal Property & Casualty Experienced Account Manager

I want to receive the latest job alert for billing manager in toledo, oh

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected