Top 7 Booking agent Jobs in Toledo, Oh

Front Desk Agent PART-TIME
The Delta by Marriott —Toledo, OH
- 8 hour shift
- Sales
- Hotel
- In-person
- Paid time off
- Employee discount
Quick Apply
Front Desk Agent
The Delta by Marriott —Toledo, OH
- 8 hour shift
- Sales
- Mid-level
- Hotel
- Paid training
- Paid time off
Quick Apply
Front Desk Agent
Staybridge Suites —Maumee, OH
- From $15 an hour
- Full-time
- Office
- Hotel
- Organizational skills
- Health insurance
- Paid time off
Quick Apply
12d
Afternoon Front Desk Associate-Full Time
Country Inn and Suites By Radisson —Dundee, MI
- From $14 an hour
- Weekends as needed
- Hotel
- In-person
- Entry level
- Employee discount
Quick Apply
1d

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Front Desk Agent PART-TIME

The Delta by Marriott -
Toledo, OH

Quick Apply

Job Details

Part-time | Full-time

Benefits

Paid time off
Employee discount
Flexible schedule
Referral program

Qualifications

Customer communication

Full Job Description

We are looking for a Front Desk Agent to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. What is the role of a Front Desk Agent ? Front Desk Agent responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will make sure our front-desk staff, including Receptionists and Concierges, offer stellar customer service and provide memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.

Responsibilities

Provide upscale guest service experiences for clients throughout their stay
Ensure clients are properly greeted upon their arrival
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Coordinate luggage collection and storage
Oversee check-in and check-out procedures, including reservations and financial transactions
Promptly address guests’ requests, like in-room dining
Actively listen to and resolve complaints
Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
Inform clients of our hotel services, including breakfast and dining options
Promote all hotel amenities, conveniences and programs offered
Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
Appraise team’s performance and produce regular reports
Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
Examine daily duties, assign tasks and check on progress
Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
Recommend local tourist spots, including places to dine, shop and sight-see
Establish friendly relationships with regular hotel clients

Skills

Proven work experience as a Front Desk Agent
Understanding of all hotel management best practices and relevant laws
Hands-on experience with Hotel Management software (PMS)
Proficiency in English; knowledge of other languages is a plus
Customer service drive with outstanding communication and active listening skills
Excellent problem-solving and multitasking skills
Leadership skills along with the ability to motivate a team into high performance
Ability to work flexible hours
Strong sense of responsibility and a professional presentation

Job Type: Full-time

Benefits:

Employee discount
Flexible schedule
Paid time off
Referral program

Schedule:

8 hour shift
Monday to Friday
Weekend availability

Ability to commute/relocate:

Roslyn, NY 11576: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

Hotel experience: 1 year (Preferred)

Join us in the excitement of introducing the all-new Delta Hotels by Marriott Toledo, a gem tucked in the vibrant heart of Toledo, OH, right on the prestigious University of Toledo Medical Center campus. With 212 guest rooms and suites, our hotel promises an indulgent retreat for every visitor. We're not just about accommodation; we're about curating unforgettable experiences, be it for business travelers or those seeking leisurely respites. Set to dazzle in July 2024, our hotel will feature a chic restaurant and bar, sprawling banquet spaces spanning over 14,000 sq. ft., and all the beloved amenities you'd expect – from a state-of-the-art fitness center to a relaxing indoor pool, along with complimentary Wi-Fi and parking.
But what makes this opportunity truly thrilling is our quest for a dynamic individual to join our team in the role of a Group Sales Associate. If you're passionate about weaving connections, driving revenue, and crafting exceptional guest experiences, then this might just be the perfect fit for you.

Job Type: fulltime, parttime

Schedule:

10 hour shift
8 hour shift

Education: No education required

Work location: On-site

Quick Apply

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booking agent jobs in toledo, oh

Front Desk Agent PART-TIME

Front Desk Agent

Front Desk Agent

Afternoon Front Desk Associate-Full Time

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