Top 33 Call center/customer service Jobs in Toledo, Oh

Call Center Customer Support Specialist
Backyard Products, LLC —Monroe, MI
- $16 - $18 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Research
- Paid holidays
- Health insurance
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Call Center/Customer Service Rep
Automated Health Systems —Toledo, OH
- $15 - $18 an hour
- Remote
- Bilingual
- Mid-level
- High school diploma or GED
- Wellness program
- Opportunities for advancement
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Call Center Customer Support Specialist

Backyard Products, LLC -
Monroe, MI

Quick Apply

Job Details

Full-time
$16 - $18 an hour
8 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Professional development assistance

Qualifications

Vendor relationship building
Computer operation
Sage
Microsoft Outlook
Computer literacy
High school diploma or GED
Desktop applications
Customer information system software

Full Job Description

With more than 4 million shed and playsets sold since 1975, and with over 30 Branches across the United States we make America’s backyard a destination they love, and we truly love what we do! When you work at Backyard Products, you are surrounded by the industry’s brightest and most creative individuals. Our collaborative environment ensures extraordinary results both inhouse and in our customers’ backyards.

We are looking for a dynamic Customer Service Representative/Order Entry Specialist to join our Call Center Team at our Manufacturing Operations Headquarters located in Monroe, MI. This is a full-time, direct-hire opportunity with competitive compensation and benefits, including medical, dental, vision, 401K, paid time off, Paid Holidays, employee discounts and professional development assistance. Corporate hours of operation are Monday through Friday 8 AM to 6 PM. Schedule will vary and subject to change based on business needs.
As our Call Center Customer Support Specialist, you will serve as a liaison providing product/services information and resolving any emerging issues that our customers’ accounts might face with accuracy and efficiency. This position plays an important role in fielding and resolving calls on inquiries such as pricing and product assembly.

Pay: $16-$18/hour

Key Responsibilities:

Maintain high levels of customer service skills, an advocate of both the customer and the company
Enter, edit, and/or delete data and orders, working effectively and efficiently with minimal errors
Enter call notes on each consumer into Customer Service Software
Maintaining strong relations with vendors and consumers alike; working closely with vendors regarding order processing/ Order Assistance.
Ensure the ability to research and resolve data entry issues effectively and efficiently
Maintain the ability to work across brands, ensuring familiarity and separation between various accounts, vendors, and customers
Contribute team effort, participate and engage in the team environment and various activities, working together as a support group and offering suggestions for a continuously improved team
Employees should continue to follow acceptable levels of phone skills, listening skills, and e-mail etiquette, practicing exceptional written and verbal communication skills with consumers, vendors, and coworkers alike
Regular use, and functionality, of various office programs, email programs, web browsing, department-based software
Assist other departments as the need arises, working cohesively for the benefit of the company.
Assist in Vendor Sales with Onsite Display models.

Required Education and Experience

High School Diploma or GED
1-3 years of experience in a call center environment. Candidates with extensive customer service experience and or Order Entry combined with phone experience will also be considered.
Computer literacy in MS Office (Word, Excel, & Outlook)
Salesforce (preferred)
ERP system experience (currently utilizing Sage)
Excellent Attendance

Habits That Drive Success:

Customers First
Total Quality Management
Manage the Numbers
Speed, Execution, Simplicity
People Make It Happen

Apply today for immediate consideration!

Work Location: In person

Quick Apply

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