Top 1083 Customer experience supervisor Jobs in Toledo, Oh

Assistant New and Used Car Manager
Charlie's Dodge Chrysler Jeep Ram —Maumee, OH
- $60,000 - $100,000 a year
- Full-time
- Dealership
- Inventory management
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
Air Logistics Supervisor
WFS Express, Inc. —Toledo, OH
- Weekends as needed
- 18 years or older
- Customer service
- English
- 401(k)
- Employee discount
Quick Apply
Human Resources Manager II
Cintas —Perrysburg, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Profit sharing
- AD&D insurance
District Sales Manager - Southeastern MI
ANTONIO SOFO & SON —Toledo, OH
- Full-time
- Clean driving record
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
6d
District Sales Manager - Northwest OH
ANTONIO SOFO & SON —Toledo, OH
- Full-time
- Clean driving record
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
6d
Production Supervisors
Temperance Distilling Company —Temperance, MI
- $60 - $64 an hour
- Full-time
- Background check
- Mid-level
- Office
Quick Apply
9d
Operations Supervisor
Ward Trucking, LLC —Perrysburg, OH
- $65,000 - $85,000 a year
- Full-time
- Mid-level
- Travel
- Computer skills
- Wellness program
- Health savings account
Call Center Supervisor (1st Party Collections)
AllianceOne Inc. —Maumee, OH
- $19 an hour
- Email
- Remote
- Mid-level
- High school diploma or GED
- In-person
- Health savings account
- Health insurance
Supervisor
Steel Dynamics, Inc. —Toledo, OH
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Profit sharing
- Health savings account
12d
Assistant Manager, Guest Experience | Levis Commons
Lululemon —Perrysburg, OH
- $23.19 - $39.23 an hour
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
8d
Production Supervisor
Johns Manville —Waterville, OH
- $84,200 - $115,800 a year
- 12 hour shift
- Background check
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- AD&D insurance
Quick Apply
Administrator or Office Manager
SYNERGY HomeCare —Maumee, OH
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Supervising experience
- Travel reimbursement
- Health insurance
Quick Apply
12d
Specialty Assistant Store Manager
Home Depot / THD —Toledo, OH
- $61,850 - $73,500 a year
- 18 years or older
- Inventory management
- Merchandising
Production Supervisor
Stellantis —Toledo, OH
- Overtime
- Google Workspace
- Mid-level
- High school diploma or GED
Operations Manager
Custom Assembly Inc —Toledo, OH
- $80,000 - $100,000 a year
- Full-time
- Remote
- 7 years
- Analysis skills
- Mentoring
- Dental insurance
- Paid time off
Quick Apply
Customer Experience Supervisor I - Shops@fallen Timbers
JCPenney —Maumee, OH
- $19.00 - $23.75 an hour
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
store manager, Toledo/Perrysburg, OH.
Starbucks —Toledo, OH
- $58,800 - $82,300 a year
- Weekends as needed
- Military
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
12d
Associate Manager Logistics
Walgreens —Perrysburg, OH
- $77,800 - $124,400 a year
- Rotating shift
- Microsoft Word
- Microsoft Access
- Research
Premium Services Manager
Midwest Shooting Center —Sylvania, OH
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Dental insurance
- Vision insurance
Quick Apply
Operations Manager, SSD
Amazon.com Services LLC —Perrysburg, OH
- $91,000 - $136,500 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance

I want to receive the latest job alert for customer experience supervisor in toledo, oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience supervisor jobs near toledo, oh

Assistant New and Used Car Manager

Charlie's Dodge Chrysler Jeep Ram
Maumee, OH

Quick Apply

Job Details

Full-time
$60,000 - $100,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Deal closing
Phone communication
Sales management systems proficiency
CRM system proficiency
Sales leadership
Closing sales leads
Sales follow-up
Customer complaint resolution
Client interaction via phone calls

Full Job Description

Assistant New & Used Car Manager

Location: Charlie's Dodge CJR
Employment Type: Full-Time
Reports To: Sales Manager

Position Overview

We are seeking a hands-on, high-energy Assistant New & Used Car Manager to support both departments with a strong emphasis on lead management, customer follow-up, and prospecting discipline.

This is not a desk-only role—this position requires daily, consistent outbound communication with prospects and customers, along with leadership in CRM usage and accountability. The ideal candidate leads from the front by actively working deals, engaging customers, and driving appointment and closing activity.

Key Responsibilities

Customer Follow-Up & Prospecting (Core Focus)

Spend a significant portion of the work week (30–50%) actively calling, texting, and emailing prospects and customers
Work unsold showroom traffic, internet leads, service drive opportunities, and orphan owners
Execute and enforce a structured follow-up process (day 1, 3, 7, 14, 30, 60, 90)
Personally handle high-value prospects and aged leads to drive conversions
Re-engage lost opportunities and push for appointment setting and show rates
Set the standard for daily outbound activity metrics (calls, texts, emails, appointments)

CRM Management & Accountability

Ensure 100% CRM usage and compliance across the sales team
Audit CRM daily for:
- Lead response times
- Follow-up completion
- Task adherence
- Data accuracy
Hold sales consultants accountable to daily activity minimums
Train and coach team members on effective CRM usage and communication strategies
Monitor and improve lead-to-appointment and appointment-to-sale conversion rates
Maintain clean pipelines and eliminate stagnant or neglected leads

Sales Leadership & Performance

Assist in managing both new and used vehicle sales operations
Work directly with the team to close deals and maximize front-end gross
Conduct daily one-on-ones and performance reviews
Drive accountability around appointments, shows, and sold units
Lead by example with personal production and customer engagement

Inventory & Merchandising

Assist in managing inventory levels, mix, and turn rates
Support used vehicle acquisition and appraisals
Monitor pricing strategy to stay competitive in the market
Ensure strong online presence with accurate listings and photos

Customer Experience

Ensure fast, professional responses to all inbound leads
Personally intervene on at-risk deals or dissatisfied customers
Drive high CSI through consistent communication and follow-through

Daily / Weekly Activity Expectations

50–100+ outbound calls per week (personally and through team oversight)
Active daily engagement in CRM (lead follow-up, task completion, deal notes)
Consistent review of unsold traffic and lead pipelines
Hands-on involvement in appointment setting and confirmation

Qualifications

Required

2–5+ years in automotive sales (preferably Stellantis/CDJR experience)
Proven track record of strong follow-up and closing ability
High proficiency with CRM systems (VinSolutions, DealerSocket, etc.)
Strong phone skills and ability to convert leads into appointments
Leadership mindset with a process-driven approach

Preferred

Previous Assistant Sales Manager or Sales Manager experience
High-volume dealership experience
Strong understanding of BDC processes and integration with sales

Compensation & Benefits

Competitive pay plan (salary + commission + volume bonuses)
Health, dental, vision insurance
401(k) with match
Paid time off
Employee vehicle purchase program

What Success Looks Like

High lead response speed and follow-up completion rates
Increased appointment set and show percentages
Strong CRM discipline across entire sales team
Improved closing ratios and reduced lead loss
Consistent personal contribution to deal flow and revenue

Pay: $60,000.00 - $100,000.00 per year

Quick Apply

Refine Your Search

customer experience supervisor jobs in toledo, oh

I want to receive the latest job alert for customer experience supervisor in toledo, oh

Related Searches

Explore jobs in more locations

Assistant New & Used Car Manager

Position Overview

Key Responsibilities

Customer Follow-Up & Prospecting (Core Focus)

CRM Management & Accountability

Sales Leadership & Performance

Inventory & Merchandising

Customer Experience

Daily / Weekly Activity Expectations

Qualifications

Required

Preferred

Compensation & Benefits

What Success Looks Like