Top 17 Helpdesk support Jobs in Toledo, Oh

Sr. Service Desk Analyst - 7/13
Frontline Managed Services —Maumee, OH
- $25 an hour
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Windows
Quick Apply
Field Technician (IT) Ohio
Virtual Technologies Group —Toledo, OH
- $45,000 - $52,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Health savings account
- Paid holidays
Quick Apply
Help Desk Technician I
Rudolph Libbe Group —Walbridge, OH
- Office
- High school diploma or GED
- Travel
IT Specialist - Vocational
Harbor, Inc. —Toledo, OH
- From $51,896 a year
- Full-time
- Clean driving record
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
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2d
IT Specialist
Donnellon McCarthy Enterprises —Toledo, OH
- $40,000 - $50,000 a year
- Mid-level
- Office
- Microsoft Office
Quick Apply
Tier II Technical Support
Toledo Lucas County Public Library —Toledo, OH
- $25.20 - $35.30 an hour
- Full-time
- Computer science
- Computer Science
- Pass drug screening
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IT Support Technician
Toledo Point of Sale & Networking —Toledo, OH
- $16 - $24 an hour
- Full-time
- Background check
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Paid time off
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IT Specialist
Harbor, Inc. —Toledo, OH
- Weekends as needed
- Clean driving record
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
IT Field Technician (Toledo OH)
Virtual Technologies Group —Toledo, OH
- $45,500 - $56,000 a year
- Full-time
- Microsoft Outlook
- Up to 50% travel
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
14d
Technical Support Level 2
Flyght —Toledo, OH
- $50,000 a year
- 8 hour shift
- Ability to walk for extended periods
- Mid-level
- Office
- Health insurance
- 401(k)
IT Manager
Shrader Tire and Oil —Toledo, OH
- From $80,000 a year
- Full-time
- Background check
- Computer Science
- Software troubleshooting
- Health savings account
- Health insurance
Quick Apply
Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)
MEC Energy Services, LLC —United States
- Full-time
- Background check
- Microsoft Access
- Mid-level
Quick Apply

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Field Technician (IT) Ohio
Virtual Technologies Group —Toledo, OH
Previous experience or classroom work related to IT field for at least 2 years. Associate’s degree in information technology or related field.
$45,000 - $52,000 a year
Quick Apply

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Senior Help Desk Technician
Columbus Ohio —New Albany, OH
Must have a valid driver’s license and a clear driving record. Valid driver’s license required. Respond to help desk tickets by phone, email, and remote support…
$45,000 - $47,500 a year
Quick Apply
Product Specialist
Health Care Logistics —Grove City, OH
Contribute to the development of user stories and acceptance criteria by providing customer context, reproduction steps, and field observations — working with…
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7d

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helpdesk support jobs near toledo, oh

Sr. Service Desk Analyst - 7/13

Frontline Managed Services -
Maumee, OH

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Job Details

$25 an hour

Qualifications

Phone communication

Full Job Description

Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.

Join Our Team and Be a Catalyst for Change!

We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.

How You’ll Make an Impact

As a Sr. Analyst, you will provide technical support for a diverse portfolio of law firm clients, delivering high-quality customer service with a strong emphasis on first-call resolution and ownership. This is a mid-level, client-facing role that plays a critical part in supporting high-urgency legal environments where responsiveness, discretion, and attention to details matter.

You will manage escalated issues while resolving frontline requests, working closely with teammates and partners to deliver reliable, professional support. This role is ideal for someone who enjoys solving problems, communicating clearly with non-technical users, and contributing to a collaborative service desk team.

What You’ll Do

Serve as technical support resource in a multi-client environment, owning the full lifecycle of technical issues from initial intake through troubleshooting, resolution, and closure.
Prioritize first-call resolution and take full ownership of incidents to ensure timely and accurate outcomes
Act as an escalation point, providing guidance and support as needed
Support multiple law firm clients, understanding their applications, workflows, confidentiality requirements, and time-sensitive needs
Create, update, and maintain detailed service tickets with clear documentation of troubleshooting steps and resolutions in ServiceNow.
Provide technical support for:
- Windows and macOS workstations
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Mobile devices (iOS and Android)
- Common legal applications (document management, timekeeping, case management systems)
- VPN connectivity, networking fundamentals (DNS, DHCP, Wi-Fi)
- End-user hardware including laptops, printers, scanners, and peripherals
Support virtual desktop and remote access environments (e.g., VPN, VDI/VMware Horizon), as applicable
Perform user account setup and maintenance, including permissions, MFA support, and access changes
Collaborate with internal teams and third-party vendors to resolve complex issues
Know when to resolve issues independently and when to escalate or collaborate to ensure the best outcome for clients
Escalate infrastructure-level or Tier 3 issues with complete documentation and context
Assist with workstation deployments, updates, and routine maintenance
Contribute to internal documentation, knowledge base articles, and process improvements
Participate in ongoing training, certifications, and skills development
Deliver consistent, high-quality customer service with clear communication, empathy, accuracy, and accountability

You’ll Be Successful in This Role If You

Solve problems thoroughly during the first interaction
Communicate clearly and professionally with non‑technical users
Understand the confidentiality and urgency of legal environments
Manage multiple clients and priorities effectively
Work independently and collaboratively
Are detail-oriented, organized, and proactive
Adapt quickly to new technologies and evolving client needs

What You Bring

CompTIA A+ Certification required or, in lieu of certification, an associate’s degree in information technology or related field
3+ years of experience in a help desk or service desk environment
Experience supporting users via phone, ticketing systems, and remote support tools
Experience supporting professional services clients is preferred (legal industry experience is a strong plus)

Preferred Qualifications

Hands-on experience using ServiceNow for ticketing, triage, routing, documentation, and resolution tracking.
CompTIA Network+
Microsoft MS‑900 or higher

Compensation & Schedule

This position is compensated at $25.00 per hour and follows a fixed wage scale.
The role may require working at least one weekend day as part of a regularly scheduled shift, based on client coverage needs.

Not Sure You Meet Every Requirement?

We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.

Join Us

At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.

“We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”

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Refine Your Search

helpdesk support jobs in toledo, oh

Sr. Service Desk Analyst - 7/13

Field Technician (IT) Ohio

Help Desk Technician I

IT Specialist - Vocational

IT Specialist

Tier II Technical Support

IT Support Technician

IT Specialist

IT Field Technician (Toledo OH)

Technical Support Level 2

IT Manager

Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)

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