Top 10 Service desk support Jobs in Toledo, Oh

Help Desk Technician (Tier 1)
CNWR —Toledo, OH
- $20 - $23 an hour
- Full-time
- Office
- Computer networking
- 1 year
Quick Apply
IT Specialist - Vocational
Harbor, Inc. —Toledo, OH
- From $51,896 a year
- Full-time
- Clean driving record
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
IT Specialist
Harbor, Inc. —Toledo, OH
- Weekends as needed
- Clean driving record
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Help Desk Technician I
Rudolph Libbe Group —Walbridge, OH
- Office
- High school diploma or GED
- Travel
Help Desk Technician
Monroe County Intermediate School District —Monroe County, MI
- $16 - $20 an hour
- 8 hour shift
- School experience
- Office
- Windows
- Health insurance
- Paid time off
4d
Technical Support Level 2
Flyght —Toledo, OH
- $50,000 a year
- 8 hour shift
- Ability to walk for extended periods
- Mid-level
- Office
- Health insurance
- 401(k)
IT Specialist
Donnellon McCarthy Enterprises —Toledo, OH
- $40,000 - $50,000 a year
- Mid-level
- Office
- Microsoft Office
Quick Apply
Technical Support Representative
Amplex Internet —Luckey, OH
- $19 an hour
- Full-time
- Pass drug screening
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
2d

More jobs to discover

Find similar jobs that you might be interested in.

IT Specialist
Harbor, Inc. —Toledo, OH
Must have a valid driver’s license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor’s vehicle…
Quick Apply
IT Specialist - Vocational
Harbor, Inc. —Toledo, OH
Must have a valid driver’s license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor’s vehicle…
From $51,896 a year
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Information Technology Apprentice
State of Ohio - Developmental Disabilities - Central Office —Columbus, OH
1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development…
$24.88 an hour
4d
Entry-Level IT Support Associate
Expedient —Dublin, OH
We will cover the costs up front for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network + etc.
$32,000 - $37,000 a year
Quick Apply
9d

Show more jobs in cities nearby

I want to receive the latest job alert for service desk support in toledo, oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk support jobs near toledo, oh

IT Technician jobs in Toledo, OH

Helpdesk Technician jobs in Toledo, OH

It Technician jobs in Clovis, CA

It Support Entry Level jobs in Seattle, WA

It Technician jobs in San Antonio, TX

Pharmacy Technician jobs in Evansville, IN

Pharmacy Technician jobs in Indianapolis, IN

Surgical Technician jobs in Bellingham, WA

It Technician jobs in Egg Harbor Township, NJ

It Technician jobs in Florence, SC

Helpdesk Technician jobs in Sherman Oaks, CA

Maternity Patient Care Technician jobs in Dayton, OH

Physical Therapy Technician jobs in Atlanta, GA

Helpdesk Technician jobs in Springfield, VA

Remote Helpdesk jobs in Washington State

Helpdesk Technician jobs in Memphis, TN

Helpdesk Technician jobs in Killeen, TX

It Technician jobs in Garden City, KS

It Technician jobs in Little Rock, AR

Per Diem Pharmacy Technician jobs in New Jersey

Help Desk Technician (Tier 1)

CNWR
Toledo, OH

Quick Apply

Job Details

Full-time
$20 - $23 an hour

Qualifications

Customer communication
Customer support ticket management
Computer networking
Productivity software
Ticketing system technical support

Full Job Description

Have a Home Lab?

Love Helping People?

Summary

Do you get a little thrill when you turn a frustrated client into a happy one? Do you stay calm when the tickets are stacking up and three people need you at once? Are you the one friends and family call when their tech breaks?

Perfect! You might be a Help Desk Technician.

If you are looking to work for a fast-growing company with an enticing culture, CNWR may be the right place for you. We at CNWR are a tight-knit work community that specializes in Network Configuration, Cyber Security, Virtualization, Automation, IT Support, and Consulting.

We are currently looking for a Help Desk Technician to be the first point of contact for our partners and clients. This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users, and keep communication flowing in a fast-paced, high-pressure environment. While you'll build real technical skills here, what matters most is a partner-first attitude and genuine empathy. This role is ideal for someone who wants to launch and grow an IT career on a team that has their back.

Responsibilities

Monitor the Service Desk for new tickets and triage them for the Help Desk team.
Resolve issues to partner satisfaction, and run the escalation process for tickets that can't be triaged.
Split multi-issue tickets into clear, approachable individual tickets.
Set up, deploy, and update configurations, utilities, and software for workstations.
Perform moves, adds, changes, and deletes in Active Directory and Microsoft365.
Monitor and respond quickly and effectively to client-facing and internal communications.
Perform, update, and document procedures in CNWR systems.
Stay current on CNWR tools, processes, and modern technology standards.

Qualifications

Proficiency in Microsoft Office Suite
1–3 years of experience in IT services
Basic comprehension of computer networking
Experience with a ticketing platform

How We Measure Success:

As a technology company, we're very data driven. Help Desk Technicians will be measured on:
- Primary (Direct Ownership)
  - % First Touch Ticket Resolution
  - % Tickets w/ KB Used
  - Total Tickets Closed (Past 14 Days)
- Secondary (Team-Contributed)
  - Customer Satisfaction (Current Quarter) - Target 95
  - Average SLA Adherence (TTR%) - Target 85%
  - Documents Created/Utilized
  - Utilized Time
  - Ticket Re-Opens
  - Other intangible metrics reviewed during 1-on-1s

How You'll Fit In:

This role only works if you line up with how we operate. Our core values aren't a poster in the break room, they're how we actually run the desk.

Have a Firefighter Mentality
Espousing a firefighter mentality is a key core value at CNWR. While nearly all companies have a rapid response team and SLAs for response, at CNWR we take responding to trouble seriously.
Do What's Right
Doing what is right is not always the quickest or easiest path in business. But here at CNWR, we've embraced the ideology of doing the right thing to protect a company, even when it's a complicated and challenging path. We always have the customer's best interest in mind.
Be the Rising Tide
Being the rising tide is one of CNWR's core values. We believe that when we work together to better ourselves and one another, everyone benefits. This extends beyond our company to how we treat our partners, vendors, and competition.
Be Human
Being human is a simple concept. As humans, we crave social interaction and belonging — we're naturally social creatures. We believe that if you treat people well and remember they're human, things will be better.
Own the Problem. Drive the Solution - Together
We take full ownership of problems, use documented processes and available resources first, and escalate appropriately so the best solution is delivered by the team.
Always Seek Improvement
We believe in continuous improvement. We learn from our mistakes in a blameless fashion.

The Fine Print

The above description is intended to describe the general nature of the work being performed by the associated role. This description is not intended to be a list of all responsibilities and duties of the role.

By the nature of this position, certain onsite visits will be required when installing and managing workstations. However, this position is not a required full-time inhouse employee. Requirements of the workplace are designated in the company handbook and are subject to revision upon manager approval for unique cases.

Quick Apply

Refine Your Search

service desk support jobs in toledo, oh

Help Desk Technician (Tier 1)

IT Specialist - Vocational

IT Specialist

Help Desk Technician I

Help Desk Technician

Technical Support Level 2

IT Specialist

Technical Support Representative

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for service desk support in toledo, oh

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected