Top 1853 Service leader Jobs in Toledo, Oh

Contact Center Manager (Hybrid)
WYN Consultants —Holland, OH
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Background check
- English
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
11d
Assistant Store Manager
Journeys —Toledo, OH
- $10.45 - $30.00 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
1d
Customer Associate
Original Composites and Fibers —Toledo, OH
- $21 - $22 an hour
- Microsoft Outlook
- Organizational skills
- Associate's degree
Quick Apply
Customer Service Representative
Ace Appliance —Toledo, OH
- $24 - $29 an hour
- Part-time
- Communication skills
- Entry level
- Employee discount
Quick Apply
Medical Receptionist
Health Partners of Western Ohio —Toledo, OH
- $15.75 - $18.50 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Typing
- Communication skills
- 403(b) matching
- Paid holidays
Quick Apply
Driver – Non CDL Program – Toledo, OH
Sofo Foods —Toledo, OH
- $214 a day
- Full-time
- Clean driving record
- Customer service
- DOT physical examination
- Health insurance
- Dental insurance
Quick Apply
Keyholder
SHOE SHOW MEGA STORE —Toledo, OH
- Merchandising
- Retail management
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Rail Loader- Day or Night Shift
Auto Warehousing Company —Toledo, OH
- $23.09 - $25.43 an hour
- Overtime
- Clean driving record
- English
- High school diploma or GED
Quick Apply
Centralized Staffing & Scheduling Coordinator - Jefferson Avenue Medical Office Building
Mercy Health —Toledo, OH
- Mid-level
- Children
- 1 year
- Health savings account
- Disability insurance
2d
Talent Acquisition Partner
Green Thumb —Toledo, OH
- $70,000 - $85,000 a year
- Remote
- Customer service
- Mid-level
- Bachelor's degree
Quick Apply
Outreach Medical Receptionist
Health Partners of Western Ohio —Toledo, OH
- $15.75 - $18.50 an hour
- Full-time
- High school diploma or GED
- Typing
- Outpatient
- 403(b) matching
- Health insurance
Quick Apply
Centralized Staffing & Scheduling Coord – Jefferson Avenue Medical Office Building
Mercy Health —Toledo, OH
- Mid-level
- Children
- 1 year
- Health savings account
- Disability insurance
2d
Warehouse Shipping & Receiving
Etna Supply —Toledo, OH
- Computer literacy
- Basic math
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Direct Support Professional/Caregiver- Lucas County (Toledo, OH)
CRSI —Toledo, OH
- $17 an hour
- Part-time
- Residential
- Mentoring
- Teaching
- Paid training
- Mileage reimbursement
Customer Care Representative
Erie Home —Toledo, OH
- Overtime
- Mid-level
- Office
- No travel
- Paid parental leave
- Health insurance
Quick Apply
Call Center Supervisor (1st Party Collections)
AllianceOne Inc. —Maumee, OH
- $19 an hour
- Email
- Remote
- Mid-level
- High school diploma or GED
- In-person
- Health savings account
- Health insurance
Patient Access Quality Specialist
Health Partners of Western Ohio —Toledo, OH
- $22 - $25 an hour
- No weekends
- Mid-level
- Office
- 3 years
- 403(b) matching
- Paid holidays
Quick Apply
10d
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T0622)
Target —Toledo, OH
- $15.50 - $23.25 an hour
- Part-time
- Entry level
- Flexible schedule
Test Center Administrator/Proctor-Part Time
PSI Services LLC —Maumee, OH
- $15.25 an hour
- Part-time
- Ability to walk for extended periods
- Computer literacy
- High school diploma or GED
Quick Apply
Behavioral Health Technician
Health Partners of Western Ohio —Toledo, OH
- $18 - $20 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Patient care
- 403(b) matching
- Mileage reimbursement
Quick Apply

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Contact Center Manager (Hybrid)

WYN Consultants -
Holland, OH

Quick Apply

Job Details

Full-time
$70,000 - $90,000 a year
11 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Work from home
Parental leave
Vision insurance
401(k) matching
Flexible schedule
Life insurance
Paid sick time

Qualifications

Staff supervision
Teamwork
Team supervision
Managing teams in a customer support role
English
Metrics Reporting
Frontline customer support management
Managing clients in a customer support role
Bachelor's degree
Leading team collaboration initiatives
Communications
Business Administration
Business operations
Process management
Leadership
Call center management

Full Job Description

Overview

General Summary

The Contact Center Manager is responsible for leading the daily operations of the Enterprise Solutions Contact Center, ensuring exceptional customer experiences while driving operational excellence across all customer support channels. This role provides strategic leadership to frontline supervisors and customer service teams, ensuring service levels, quality standards, and business objectives are consistently achieved.

The ideal candidate is a customer-focused leader who thrives in a fast-paced environment and is passionate about developing people, improving processes, and using data to drive continuous improvement. This individual will foster a culture of accountability, collaboration, innovation, and service excellence while balancing the needs of customers, employees, and the business.

Success in this role requires strong operational leadership, excellent communication skills, sound business judgment, and the ability to motivate high-performing teams while adapting to evolving business priorities and customer expectations.

Primary Duties and Responsibilities

Lead the day-to-day operations of the Enterprise Solutions Contact Center, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved.
Provide leadership, coaching, mentoring, and performance management for supervisors, team leads, and customer service representatives.
Foster a positive, inclusive, and high-performing culture focused on accountability, employee engagement, continuous improvement, and customer satisfaction.
Monitor, analyze, and communicate operational performance metrics, including:
Average Speed to Answer (ASA)
Service Level
Average Handle Time (AHT)
First Call Resolution (FCR)
Customer Satisfaction (CSAT)
Quality Assurance Scores
Ticket Aging
Schedule Adherence
Occupancy
Agent Productivity
Absenteeism and Turnover
Supervisor Coaching Completion
Develop and implement action plans to improve customer satisfaction, operational efficiency, service quality, and employee performance.
Partner with Workforce Management to forecast staffing needs, optimize scheduling, and ensure appropriate coverage based on business demand.
Develop capacity plans and operational readiness strategies to support seasonal demand, organizational growth, new client implementations, and business initiatives.
Conduct regular one-on-one meetings, coaching sessions, performance evaluations, and career development discussions for leaders and team members.
Build leadership bench strength through succession planning, mentoring, and talent development initiatives.
Serve as the primary escalation point for complex customer issues and ensure timely, effective resolution.
Collaborate with Operations, Engineering, Project Management, Customer Success, Quality Assurance, Workforce Management, and Training teams to improve processes and customer outcomes.
Identify opportunities to streamline workflows through automation, process improvements, knowledge management, and technology enhancements.
Ensure compliance with company policies, customer contractual requirements, security standards, and applicable regulatory guidelines.
Prepare and present operational reports, business reviews, forecasts, and executive performance updates.
Develop and manage departmental budgets while maintaining financial accountability and identifying cost-saving opportunities.
Lead operational readiness efforts for new customer implementations, organizational changes, and major service initiatives.
Champion employee engagement initiatives that promote retention, recognition, professional development, and overall team success.
Perform other duties as assigned.

Qualifications, Education & Experience

Bachelor's degree in Business Administration, Management, Communications, or a related field preferred.
Minimum of five (5) years of progressive Contact Center experience.
Minimum of three (3) years of leadership experience managing supervisors, team leads, or customer service teams.
Demonstrated success leading operations within a high-volume, multi-channel contact center environment.

Knowledge, Skills & Abilities

Exceptional leadership, coaching, and talent development skills.
Customer-focused mindset with a commitment to delivering outstanding service experiences.
Excellent verbal, written, presentation, and interpersonal communication skills.
Strong analytical, problem-solving, and critical-thinking abilities with close attention to detail.
Ability to interpret operational data and translate insights into measurable business improvements.
Strong business acumen with the ability to balance customer satisfaction, employee engagement, and operational efficiency.
Demonstrated ability to manage multiple priorities in a dynamic, fast-paced environment.
Excellent organizational, planning, and project management skills.
Proven ability to build collaborative relationships and influence cross-functional teams.
Ability to make sound decisions under pressure while maintaining professionalism and composure.
Self-motivated with the ability to work independently and effectively lead diverse teams.
Proficiency with Microsoft Office Suite and the ability to quickly learn new business systems and technologies.
High level of integrity, accountability, and professionalism.
Commitment to fostering an inclusive workplace where employees are empowered to succeed.
Strong knowledge of contact center operations, workforce management, quality assurance, and customer experience best practices.

Benefits

Medical, Dental, and Vision Insurance
Paid Time Off (PTO) and Paid Holidays
Paid Sick Time
401(k) with Employer Match
Paid Parental Leave
Company-paid Life Insurance, Short-Term Disability, and Long-Term Disability
Supplemental Benefit Options Available

Pay: $70,000.00 - $90,000.00 per year

Benefits:

Flexible schedule
Work from home

Education:

Bachelor's (Preferred)

Experience:

Leadership: 3 years (Required)
Contact Center: 5 years (Required)
Performance metrics: 3 years (Required)
SLA's: 3 years (Required)
KPI: 3 years (Required)
Customer Service: 5 years (Required)

Language:

English (Required)

Location:

Holland, OH (Preferred)

Shift availability:

Day Shift (Required)

Ability to Commute:

Holland, OH (Required)

Willingness to travel:

25% (Preferred)

Work Location: Hybrid remote in Holland, OH

Quick Apply

Refine Your Search

service leader jobs in toledo, oh

Contact Center Manager (Hybrid)

Assistant Store Manager

Customer Associate

Customer Service Representative

Medical Receptionist

Driver – Non CDL Program – Toledo, OH

Keyholder

Rail Loader- Day or Night Shift

Centralized Staffing & Scheduling Coordinator - Jefferson Avenue Medical Office Building

Talent Acquisition Partner

Outreach Medical Receptionist

Centralized Staffing & Scheduling Coord – Jefferson Avenue Medical Office Building

Warehouse Shipping & Receiving

Direct Support Professional/Caregiver- Lucas County (Toledo, OH)

Customer Care Representative

Call Center Supervisor (1st Party Collections)

Patient Access Quality Specialist

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T0622)

Test Center Administrator/Proctor-Part Time

Behavioral Health Technician

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