Top 56 Support solutions Jobs in Toledo, Oh

Contact Center Manager (Hybrid)
WYN Consultants —Holland, OH
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Background check
- English
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
TASKI Technical Customer Service Representative
Solenis —Toledo, OH
- $52,760 - $77,374 a year
- Full-time
- High school diploma or GED
- 1 year
- Communication skills
- Health insurance
- Dental insurance
DSP
Arista Home Care Solutions —Toledo, OH
- $15.50 - $16.50 an hour
- Part-time
- Driver's License
- Home Health
- Reliable transportation
- Paid training
- Health insurance
Quick Apply
Social Worker/ Care Companion
Carease Health —Toledo, OH
- $8,000 - $10,000 a year
- Part-time
- Skilled nursing facility
- Psychology
- Older adults
- Paid training
- 401(k) matching
Quick Apply
6d
Client Service Associate - Employee Benefits or Commercial Insurance
Hylant —Toledo, OH
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Writing skills
2d
Customer Service Coordinator
BOLLIN LABEL SYSTEMS —Toledo, OH
- From $23 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Health savings account
- Health insurance
Quick Apply
7d
Mental Health Therapist (LPC/LPCC/LSW/LISW)
RFS Charitable Foundation —Toledo, OH
- $56,000 - $62,000 a year
- Full-time
- Mid-level
- Adolescents
- Leadership
- Paid holidays
- Health insurance
Quick Apply
Mental Health Professional - LSW/LPC/LISW/LPCC; Day Shift
ZEPF CENTER —Toledo, OH
- Overtime
- CPR Certification
- Adults
- Mid-level
Quick Apply
School Psychologist - 26.27 School Year
PSI Solutions —Toledo, OH
- Contract
- School experience
- Mid-level
- Master's degree
- Continuing education credits
- Health insurance
Quick Apply
Registered Client Service Associate
Wilcox Financial / Wilcox Sports Management —Toledo, OH
- Full-time
- Background check
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
School Psychologist 2026-2027 School Year
Amergis Healthcare Staffing —Toledo, OH
- $2,600 a week
- 18 years or older
- CPR Certification
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
School Psychologist
Amergis Healthcare Staffing —Monroe, MI
- $2,345 a week
- 18 years or older
- CPR Certification
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
Customer Care Representative
Erie Home —Toledo, OH
- Overtime
- Mid-level
- Office
- No travel
- Paid parental leave
- Health insurance
Quick Apply
CPST/TBS Provider
Harbor, Inc. —Toledo, OH
- Full-time
- Microsoft Word
- Clean driving record
- Adults
- Paid holidays
- Health insurance
Quick Apply
Customer Care Agent
Ashley Global Retail, LLC —Bowling Green, OH
- Bilingual
- 18 years or older
- Mid-level
- Disability insurance
- Health insurance
Client Service Manager - Employee Benefits Insurance
Hylant —Toledo, OH
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Client Service Manager - Commercial Insurance
Hylant —Toledo, OH
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- 3 years
Client Service Manager - Transportation Insurance
Hylant —Toledo, OH
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Bachelor's degree
22h
Personal Care Assistant
University Home Care Inc —Blissfield, MI
- $14 - $19 an hour
- Full-time
- Driver's License
- Home Health
- Reliable transportation
Quick Apply
7d
Account Manager
Hiab —Perrysburg, OH
- From $70,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Health savings account
- Paid holidays

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Contact Center Manager (Hybrid)

WYN Consultants -
Holland, OH

Quick Apply

Job Details

Full-time
$70,000 - $90,000 a year

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Work from home
Parental leave
Vision insurance
401(k) matching
Flexible schedule
Life insurance
Paid sick time

Qualifications

Staff supervision
Teamwork
Team supervision
Managing teams in a customer support role
English
Metrics Reporting
Frontline customer support management
Managing clients in a customer support role
Bachelor's degree
Leading team collaboration initiatives
Communications
Business Administration
Business operations
Process management
Leadership
Call center management

Full Job Description

Overview

General Summary

The Contact Center Manager is responsible for leading the daily operations of the Enterprise Solutions Contact Center, ensuring exceptional customer experiences while driving operational excellence across all customer support channels. This role provides strategic leadership to frontline supervisors and customer service teams, ensuring service levels, quality standards, and business objectives are consistently achieved.

The ideal candidate is a customer-focused leader who thrives in a fast-paced environment and is passionate about developing people, improving processes, and using data to drive continuous improvement. This individual will foster a culture of accountability, collaboration, innovation, and service excellence while balancing the needs of customers, employees, and the business.

Success in this role requires strong operational leadership, excellent communication skills, sound business judgment, and the ability to motivate high-performing teams while adapting to evolving business priorities and customer expectations.

Primary Duties and Responsibilities

Lead the day-to-day operations of the Enterprise Solutions Contact Center, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved.
Provide leadership, coaching, mentoring, and performance management for supervisors, team leads, and customer service representatives.
Foster a positive, inclusive, and high-performing culture focused on accountability, employee engagement, continuous improvement, and customer satisfaction.
Monitor, analyze, and communicate operational performance metrics, including:
Average Speed to Answer (ASA)
Service Level
Average Handle Time (AHT)
First Call Resolution (FCR)
Customer Satisfaction (CSAT)
Quality Assurance Scores
Ticket Aging
Schedule Adherence
Occupancy
Agent Productivity
Absenteeism and Turnover
Supervisor Coaching Completion
Develop and implement action plans to improve customer satisfaction, operational efficiency, service quality, and employee performance.
Partner with Workforce Management to forecast staffing needs, optimize scheduling, and ensure appropriate coverage based on business demand.
Develop capacity plans and operational readiness strategies to support seasonal demand, organizational growth, new client implementations, and business initiatives.
Conduct regular one-on-one meetings, coaching sessions, performance evaluations, and career development discussions for leaders and team members.
Build leadership bench strength through succession planning, mentoring, and talent development initiatives.
Serve as the primary escalation point for complex customer issues and ensure timely, effective resolution.
Collaborate with Operations, Engineering, Project Management, Customer Success, Quality Assurance, Workforce Management, and Training teams to improve processes and customer outcomes.
Identify opportunities to streamline workflows through automation, process improvements, knowledge management, and technology enhancements.
Ensure compliance with company policies, customer contractual requirements, security standards, and applicable regulatory guidelines.
Prepare and present operational reports, business reviews, forecasts, and executive performance updates.
Develop and manage departmental budgets while maintaining financial accountability and identifying cost-saving opportunities.
Lead operational readiness efforts for new customer implementations, organizational changes, and major service initiatives.
Champion employee engagement initiatives that promote retention, recognition, professional development, and overall team success.
Perform other duties as assigned.

Qualifications, Education & Experience

Bachelor's degree in Business Administration, Management, Communications, or a related field preferred.
Minimum of five (5) years of progressive Contact Center experience.
Minimum of three (3) years of leadership experience managing supervisors, team leads, or customer service teams.
Demonstrated success leading operations within a high-volume, multi-channel contact center environment.

Knowledge, Skills & Abilities

Exceptional leadership, coaching, and talent development skills.
Customer-focused mindset with a commitment to delivering outstanding service experiences.
Excellent verbal, written, presentation, and interpersonal communication skills.
Strong analytical, problem-solving, and critical-thinking abilities with close attention to detail.
Ability to interpret operational data and translate insights into measurable business improvements.
Strong business acumen with the ability to balance customer satisfaction, employee engagement, and operational efficiency.
Demonstrated ability to manage multiple priorities in a dynamic, fast-paced environment.
Excellent organizational, planning, and project management skills.
Proven ability to build collaborative relationships and influence cross-functional teams.
Ability to make sound decisions under pressure while maintaining professionalism and composure.
Self-motivated with the ability to work independently and effectively lead diverse teams.
Proficiency with Microsoft Office Suite and the ability to quickly learn new business systems and technologies.
High level of integrity, accountability, and professionalism.
Commitment to fostering an inclusive workplace where employees are empowered to succeed.
Strong knowledge of contact center operations, workforce management, quality assurance, and customer experience best practices.

Benefits

Medical, Dental, and Vision Insurance
Paid Time Off (PTO) and Paid Holidays
Paid Sick Time
401(k) with Employer Match
Paid Parental Leave
Company-paid Life Insurance, Short-Term Disability, and Long-Term Disability
Supplemental Benefit Options Available

Pay: $70,000.00 - $90,000.00 per year

Benefits:

Flexible schedule
Work from home

Education:

Bachelor's (Preferred)

Experience:

Leadership: 3 years (Required)
Contact Center: 5 years (Required)
Performance metrics: 3 years (Required)
SLA's: 3 years (Required)
KPI: 3 years (Required)
Customer Service: 5 years (Required)

Language:

English (Required)

Location:

Holland, OH (Preferred)

Shift availability:

Day Shift (Required)

Ability to Commute:

Holland, OH (Required)

Willingness to travel:

25% (Preferred)

Work Location: Hybrid remote in Holland, OH

Quick Apply

Refine Your Search

support solutions jobs in toledo, oh

Contact Center Manager (Hybrid)

TASKI Technical Customer Service Representative

DSP

Social Worker/ Care Companion

Client Service Associate - Employee Benefits or Commercial Insurance

Customer Service Coordinator

Mental Health Therapist (LPC/LPCC/LSW/LISW)

Mental Health Professional - LSW/LPC/LISW/LPCC; Day Shift

School Psychologist - 26.27 School Year

Registered Client Service Associate

School Psychologist 2026-2027 School Year

School Psychologist

Customer Care Representative

CPST/TBS Provider

Customer Care Agent

Client Service Manager - Employee Benefits Insurance

Client Service Manager - Commercial Insurance

Client Service Manager - Transportation Insurance

Personal Care Assistant

Account Manager

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