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Assistant New and Used Car Manager

Charlie's Dodge Chrysler Jeep Ram
Maumee, OH

Quick Apply

Job Details

Full-time
$60,000 - $100,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Deal closing
Phone communication
Sales management systems proficiency
CRM system proficiency
Sales leadership
Closing sales leads
Sales follow-up
Customer complaint resolution
Client interaction via phone calls

Full Job Description

Assistant New & Used Car Manager

Location: Charlie's Dodge CJR
Employment Type: Full-Time
Reports To: Sales Manager

Position Overview

We are seeking a hands-on, high-energy Assistant New & Used Car Manager to support both departments with a strong emphasis on lead management, customer follow-up, and prospecting discipline.

This is not a desk-only role—this position requires daily, consistent outbound communication with prospects and customers, along with leadership in CRM usage and accountability. The ideal candidate leads from the front by actively working deals, engaging customers, and driving appointment and closing activity.

Key Responsibilities

Customer Follow-Up & Prospecting (Core Focus)

Spend a significant portion of the work week (30–50%) actively calling, texting, and emailing prospects and customers
Work unsold showroom traffic, internet leads, service drive opportunities, and orphan owners
Execute and enforce a structured follow-up process (day 1, 3, 7, 14, 30, 60, 90)
Personally handle high-value prospects and aged leads to drive conversions
Re-engage lost opportunities and push for appointment setting and show rates
Set the standard for daily outbound activity metrics (calls, texts, emails, appointments)

CRM Management & Accountability

Ensure 100% CRM usage and compliance across the sales team
Audit CRM daily for:
- Lead response times
- Follow-up completion
- Task adherence
- Data accuracy
Hold sales consultants accountable to daily activity minimums
Train and coach team members on effective CRM usage and communication strategies
Monitor and improve lead-to-appointment and appointment-to-sale conversion rates
Maintain clean pipelines and eliminate stagnant or neglected leads

Sales Leadership & Performance

Assist in managing both new and used vehicle sales operations
Work directly with the team to close deals and maximize front-end gross
Conduct daily one-on-ones and performance reviews
Drive accountability around appointments, shows, and sold units
Lead by example with personal production and customer engagement

Inventory & Merchandising

Assist in managing inventory levels, mix, and turn rates
Support used vehicle acquisition and appraisals
Monitor pricing strategy to stay competitive in the market
Ensure strong online presence with accurate listings and photos

Customer Experience

Ensure fast, professional responses to all inbound leads
Personally intervene on at-risk deals or dissatisfied customers
Drive high CSI through consistent communication and follow-through

Daily / Weekly Activity Expectations

50–100+ outbound calls per week (personally and through team oversight)
Active daily engagement in CRM (lead follow-up, task completion, deal notes)
Consistent review of unsold traffic and lead pipelines
Hands-on involvement in appointment setting and confirmation

Qualifications

Required

2–5+ years in automotive sales (preferably Stellantis/CDJR experience)
Proven track record of strong follow-up and closing ability
High proficiency with CRM systems (VinSolutions, DealerSocket, etc.)
Strong phone skills and ability to convert leads into appointments
Leadership mindset with a process-driven approach

Preferred

Previous Assistant Sales Manager or Sales Manager experience
High-volume dealership experience
Strong understanding of BDC processes and integration with sales

Compensation & Benefits

Competitive pay plan (salary + commission + volume bonuses)
Health, dental, vision insurance
401(k) with match
Paid time off
Employee vehicle purchase program

What Success Looks Like

High lead response speed and follow-up completion rates
Increased appointment set and show percentages
Strong CRM discipline across entire sales team
Improved closing ratios and reduced lead loss
Consistent personal contribution to deal flow and revenue

Quick Apply

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Assistant New & Used Car Manager

Position Overview

Key Responsibilities

Customer Follow-Up & Prospecting (Core Focus)

CRM Management & Accountability

Sales Leadership & Performance

Inventory & Merchandising

Customer Experience

Daily / Weekly Activity Expectations

Qualifications

Required

Preferred

Compensation & Benefits

What Success Looks Like