Summary of Primary Function/General Purpose of Position
The Coordinator Lab Distribution coordinates courier routes by scheduling and dispatching courier assignments to accommodate specified timeframes. Responds to phone requests for pickup and delivery of specimens, reports, and supplies. Serves as the liaison between the couriers and Lab Supervisors or Managers.
Essential Job Functions
- Coordinates the operation of the courier services with the contract vendor and holds vendor accountable for compliance with the terms of the service agreement.
- Responsible for the accuracy of all delivery manifests in laboratory and maintains for safe record keeping for lab compliance.
- Responsible for the timely and efficient delivery of all orders.
- Prepares customer orders for shipment, using all prescribed packaging methods to ensure integrity of the shipment.
- Maintains stock items ordered by customers while meeting productivity, accuracy, and customer service goals.
- Serves as orimary dispatcher for on-demand requests.
- Communicates with couriers to meet the service demands required.
- Communicates client concerns.
- Coaches and trains new and existing couriers.
- Administers laboratory protocol for drivers.
- Works with outside courier service to determine if request can be incorporated on an existing route.
- Supervises outside courier route schedules to improve efficiencies for existing and new laboratory accounts and reduce costs.
- Reconciles all vendor invoices for laboratory courier charges and evaluates cost-saving opportunities.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
None
Education
High School/GED (required)
Associates (preferred)
Work Experience
5 years related work experience as a courier (preferred)
Experience with laboratory inventory, supply distribution, and/or laboratory specimen tracking (preferred)
Leadership experience in courier services (preferred)
Training
None
Working Conditions
Periods of high stress and fluctuating workloads may occur
May be exposed to physical altercations and verbal abuse
May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
May be exposed to high noise levels and bright lights
May be exposed to limited hazardous substances or body fluids*
May be exposed to human blood and other potentially infectious materials*
May have periods of constant interruptions
General office environment
Required to car travel to off-site locations, occasionally in adverse weather conditions
Long-distance or air travel as needed- not to exceed 10% travel
Prolonged periods of working alone
- Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.
Physical Requirements
Lifting/Carrying (0-50 lbs.) 1-33%
Lifting/Carrying (50-100 lbs.) 1-33%
Push/Pull (0-50 lbs.) 1-33%
Push/Pull (50-100 lbs.) 1-33%
Stoop/Kneel 34-66%
Crawling 0%
Climbing 0%
Balance 34-66%
Bending 34-66%
Sitting 34-66%
Walking 34-66%
Standing 1-33%
Additional Physical Requirements/Hazards
Manual dexterity (eye/hand coordination)
Perform shift work
Maneuver weight of patients
Hear alarms/telephone/audio recorder
Reach above shoulder
Repetitive arm/hand movements
Finger Dexterity
Color Vision
Acuity - far
Acuity - near
Depth perception
Use of latex products
Exposure to toxic/caustic/chemicals/detergents
Exposure to moving mechanical parts
Exposure to dust/fumes
Gaseous risk exposure
Patient Population
Not applicable to this position
Skills
Active Listening
Verbal and Written Communication
Coordination
Problem Solving
Customer Service
Interpersonal Skills
Microsoft Office
Telephone Skills
Office Machine Operation
Lab Information Systems
Courier Software
Dependable
Detail-oriented
Leadership
Logistics
Training
As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]
