Top 11 Helpdesk technician Jobs in Toledo Oh

Help Desk Technician (Tier 1)
CNWR —Toledo, OH
- $20 - $23 an hour
- Full-time
- Office
- Computer networking
- 1 year
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Help Desk Technician I
Rudolph Libbe Group —Walbridge, OH
- Office
- High school diploma or GED
- Travel
Service Desk Analyst (Tier 2) (Ohio)
Virtual Technologies Group —Maumee, OH
- $22.00 - $24.03 an hour
- Full-time
- Hybrid work
- Mid-level
- Mentoring
- No travel
- Health savings account
- Paid holidays
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Service Desk Analyst II
Concentric LLC —Toledo, OH
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
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5d
IT Specialist
Ohio Business Machines —Toledo, OH
- $40,000 - $50,000 a year
- Mid-level
- Office
- Microsoft Office
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Field Technician
Valsoft Corporation —Toledo, OH
- $25 - $30 an hour
- Hybrid work
- Computer Science
- Mid-level
- Travel
- Fuel card
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Service Desk Technician II
Materion Brush Inc —Elmore, OH
- Full-time
- 5 years
- Mid-level
- Windows
Quick Apply
IT Specialist
APG Polytech USA Holdings, Inc. —Bowling Green, OH
- Full-time
- Computer Science
- ERP systems
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Maintenance
Extended Stay America —Toledo, OH
- $20 an hour
- Full-time
- Basic math
- English
- Mid-level
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Network Engineer
GenoaBank —Genoa, OH
- Weekends as needed
- Research
- Mid-level
- Windows
- Profit sharing
- Employee stock purchase plan
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Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Monroe, MI
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Network Administrator
US District Court- Northern District of Ohio —Toledo, OH
Responds to help desk calls and emails. · Bachelor’s degree in a computer-related field _*or*_ equivalent experience that would substitute for a bachelor’s…
$57,000 - $101,000 a year
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5d
Help Desk Technician (Tier 1)
CNWR —Toledo, OH
Stay current on CNWR tools, processes, and modern technology standards. Basic comprehension of computer networking. Experience with a ticketing platform.
$20 - $23 an hour
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Help Desk Technician
Dasco HME LLC —Westerville, OH
Support may include but is not limited to answering questions from associates, partners, and vendors, troubleshooting problems, teaching or instructing…
11d
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
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helpdesk technician jobs near toledo oh

Help Desk Technician (Tier 1)

CNWR
Toledo, OH

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Job Details

Full-time
$20 - $23 an hour

Qualifications

Customer communication
Customer support ticket management
Computer networking
Productivity software
Ticketing system technical support

Full Job Description

Have a Home Lab?

Love Helping People?

Summary

Do you get a little thrill when you turn a frustrated client into a happy one? Do you stay calm when the tickets are stacking up and three people need you at once? Are you the one friends and family call when their tech breaks?

Perfect! You might be a Help Desk Technician.

If you are looking to work for a fast-growing company with an enticing culture, CNWR may be the right place for you. We at CNWR are a tight-knit work community that specializes in Network Configuration, Cyber Security, Virtualization, Automation, IT Support, and Consulting.

We are currently looking for a Help Desk Technician to be the first point of contact for our partners and clients. This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users, and keep communication flowing in a fast-paced, high-pressure environment. While you'll build real technical skills here, what matters most is a partner-first attitude and genuine empathy. This role is ideal for someone who wants to launch and grow an IT career on a team that has their back.

Responsibilities

Monitor the Service Desk for new tickets and triage them for the Help Desk team.
Resolve issues to partner satisfaction, and run the escalation process for tickets that can't be triaged.
Split multi-issue tickets into clear, approachable individual tickets.
Set up, deploy, and update configurations, utilities, and software for workstations.
Perform moves, adds, changes, and deletes in Active Directory and Microsoft365.
Monitor and respond quickly and effectively to client-facing and internal communications.
Perform, update, and document procedures in CNWR systems.
Stay current on CNWR tools, processes, and modern technology standards.

Qualifications

Proficiency in Microsoft Office Suite
1–3 years of experience in IT services
Basic comprehension of computer networking
Experience with a ticketing platform

How We Measure Success:

As a technology company, we're very data driven. Help Desk Technicians will be measured on:
- Primary (Direct Ownership)
  - % First Touch Ticket Resolution
  - % Tickets w/ KB Used
  - Total Tickets Closed (Past 14 Days)
- Secondary (Team-Contributed)
  - Customer Satisfaction (Current Quarter) - Target 95
  - Average SLA Adherence (TTR%) - Target 85%
  - Documents Created/Utilized
  - Utilized Time
  - Ticket Re-Opens
  - Other intangible metrics reviewed during 1-on-1s

How You'll Fit In:

This role only works if you line up with how we operate. Our core values aren't a poster in the break room, they're how we actually run the desk.

Have a Firefighter Mentality
Espousing a firefighter mentality is a key core value at CNWR. While nearly all companies have a rapid response team and SLAs for response, at CNWR we take responding to trouble seriously.
Do What's Right
Doing what is right is not always the quickest or easiest path in business. But here at CNWR, we've embraced the ideology of doing the right thing to protect a company, even when it's a complicated and challenging path. We always have the customer's best interest in mind.
Be the Rising Tide
Being the rising tide is one of CNWR's core values. We believe that when we work together to better ourselves and one another, everyone benefits. This extends beyond our company to how we treat our partners, vendors, and competition.
Be Human
Being human is a simple concept. As humans, we crave social interaction and belonging — we're naturally social creatures. We believe that if you treat people well and remember they're human, things will be better.
Own the Problem. Drive the Solution - Together
We take full ownership of problems, use documented processes and available resources first, and escalate appropriately so the best solution is delivered by the team.
Always Seek Improvement
We believe in continuous improvement. We learn from our mistakes in a blameless fashion.

The Fine Print

The above description is intended to describe the general nature of the work being performed by the associated role. This description is not intended to be a list of all responsibilities and duties of the role.

By the nature of this position, certain onsite visits will be required when installing and managing workstations. However, this position is not a required full-time inhouse employee. Requirements of the workplace are designated in the company handbook and are subject to revision upon manager approval for unique cases.

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helpdesk technician jobs in toledo oh

Help Desk Technician (Tier 1)

Help Desk Technician I

Service Desk Analyst (Tier 2) (Ohio)

Service Desk Analyst II

IT Specialist

Field Technician

Service Desk Technician II

IT Specialist

Maintenance

Network Engineer

Now Hiring IT and Telecom Field Technicians

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