Top 13 Service desk support Jobs in Toledo Oh

Help Desk Technician (Tier 1)
CNWR —Toledo, OH
- $20 - $23 an hour
- Full-time
- Office
- Computer networking
- 1 year
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IT Specialist
Ohio Business Machines —Toledo, OH
- $40,000 - $50,000 a year
- Mid-level
- Office
- Microsoft Office
Quick Apply
9d
Service Desk Analyst (Tier 2) (Ohio)
Virtual Technologies Group —Maumee, OH
- $22.00 - $24.03 an hour
- Full-time
- Hybrid work
- Mid-level
- Mentoring
- No travel
- Health savings account
- Paid holidays
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7d
IT Specialist - Vocational
Harbor, Inc. —Toledo, OH
- From $51,896 a year
- Full-time
- Clean driving record
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
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Help Desk Technician I
Rudolph Libbe Group —Walbridge, OH
- Office
- High school diploma or GED
- Travel
IT Specialist
Harbor, Inc. —Toledo, OH
- Weekends as needed
- Clean driving record
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Service Desk Technician II
Materion Brush Inc —Elmore, OH
- Full-time
- 5 years
- Mid-level
- Windows
Quick Apply
8d
Field Technician
Valsoft Corporation —Toledo, OH
- $25 - $30 an hour
- Hybrid work
- Computer Science
- Mid-level
- Travel
- Fuel card
Quick Apply
1d
Technical Support Level 2
Flyght —Toledo, OH
- $50,000 a year
- 8 hour shift
- Ability to walk for extended periods
- Mid-level
- Office
- Health insurance
- 401(k)
Client Services - Service Desk Student Specialist I - Information Technology Services
Bowling Green State University —Bowling Green, OH
- $13 an hour
- Online Application
- Office
- Windows
- Ability to lift 50 pounds
9d

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Help Desk Technician (Tier 1)
CNWR —Toledo, OH
Stay current on CNWR tools, processes, and modern technology standards. Basic comprehension of computer networking. Experience with a ticketing platform.
$20 - $23 an hour
Quick Apply
Help desk Technician
Trilon Group —Canton, MI
Bachelor’s degree in Information Systems or related field preferred; relevant certifications such as CompTIA A+, Microsoft, or ITIL Foundation are a plus.
$23 - $30 an hour
Quick Apply
14d

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IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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service desk support jobs near toledo oh

Help Desk Technician (Tier 1)

CNWR
Toledo, OH

Quick Apply

Job Details

Full-time
$20 - $23 an hour

Qualifications

Customer communication
Customer support ticket management
Computer networking
Productivity software
Ticketing system technical support

Full Job Description

Have a Home Lab?

Love Helping People?

Summary

Do you get a little thrill when you turn a frustrated client into a happy one? Do you stay calm when the tickets are stacking up and three people need you at once? Are you the one friends and family call when their tech breaks?

Perfect! You might be a Help Desk Technician.

If you are looking to work for a fast-growing company with an enticing culture, CNWR may be the right place for you. We at CNWR are a tight-knit work community that specializes in Network Configuration, Cyber Security, Virtualization, Automation, IT Support, and Consulting.

We are currently looking for a Help Desk Technician to be the first point of contact for our partners and clients. This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users, and keep communication flowing in a fast-paced, high-pressure environment. While you'll build real technical skills here, what matters most is a partner-first attitude and genuine empathy. This role is ideal for someone who wants to launch and grow an IT career on a team that has their back.

Responsibilities

Monitor the Service Desk for new tickets and triage them for the Help Desk team.
Resolve issues to partner satisfaction, and run the escalation process for tickets that can't be triaged.
Split multi-issue tickets into clear, approachable individual tickets.
Set up, deploy, and update configurations, utilities, and software for workstations.
Perform moves, adds, changes, and deletes in Active Directory and Microsoft365.
Monitor and respond quickly and effectively to client-facing and internal communications.
Perform, update, and document procedures in CNWR systems.
Stay current on CNWR tools, processes, and modern technology standards.

Qualifications

Proficiency in Microsoft Office Suite
1–3 years of experience in IT services
Basic comprehension of computer networking
Experience with a ticketing platform

How We Measure Success:

As a technology company, we're very data driven. Help Desk Technicians will be measured on:
- Primary (Direct Ownership)
  - % First Touch Ticket Resolution
  - % Tickets w/ KB Used
  - Total Tickets Closed (Past 14 Days)
- Secondary (Team-Contributed)
  - Customer Satisfaction (Current Quarter) - Target 95
  - Average SLA Adherence (TTR%) - Target 85%
  - Documents Created/Utilized
  - Utilized Time
  - Ticket Re-Opens
  - Other intangible metrics reviewed during 1-on-1s

How You'll Fit In:

This role only works if you line up with how we operate. Our core values aren't a poster in the break room, they're how we actually run the desk.

Have a Firefighter Mentality
Espousing a firefighter mentality is a key core value at CNWR. While nearly all companies have a rapid response team and SLAs for response, at CNWR we take responding to trouble seriously.
Do What's Right
Doing what is right is not always the quickest or easiest path in business. But here at CNWR, we've embraced the ideology of doing the right thing to protect a company, even when it's a complicated and challenging path. We always have the customer's best interest in mind.
Be the Rising Tide
Being the rising tide is one of CNWR's core values. We believe that when we work together to better ourselves and one another, everyone benefits. This extends beyond our company to how we treat our partners, vendors, and competition.
Be Human
Being human is a simple concept. As humans, we crave social interaction and belonging — we're naturally social creatures. We believe that if you treat people well and remember they're human, things will be better.
Own the Problem. Drive the Solution - Together
We take full ownership of problems, use documented processes and available resources first, and escalate appropriately so the best solution is delivered by the team.
Always Seek Improvement
We believe in continuous improvement. We learn from our mistakes in a blameless fashion.

The Fine Print

The above description is intended to describe the general nature of the work being performed by the associated role. This description is not intended to be a list of all responsibilities and duties of the role.

By the nature of this position, certain onsite visits will be required when installing and managing workstations. However, this position is not a required full-time inhouse employee. Requirements of the workplace are designated in the company handbook and are subject to revision upon manager approval for unique cases.

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service desk support jobs in toledo oh

Help Desk Technician (Tier 1)

IT Specialist

Service Desk Analyst (Tier 2) (Ohio)

IT Specialist - Vocational

Help Desk Technician I

IT Specialist

Service Desk Technician II

Field Technician

Technical Support Level 2

Client Services - Service Desk Student Specialist I - Information Technology Services

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