COMMUNITY MANAGER, MULTIFAMILY PROPERTY
SUMMARY
The manager is responsible for property operations including performing and/or oversight of property accounting, leasing, marketing, and maintenance functions. The manager may or may not perform all of the essential functions depending on the size of the property and the level of staffing. The manager reports to a Senior Regional/Regional Property Manager.
ESSENTIAL FUNCTIONS
- Manages the property and staff within the guidelines of the company policies and procedures and ensures that the property staff understands and conducts themselves and property business according to policy and State and federal laws and regulations.
- Meets and greets prospective residents. Shows units to prospective residents and explains occupancy terms. Maintains the HUD/RD waiting list per program requirements.
- Conducts resident screening and approves all potential resident applications and reviews qualifications. Collects deposits, completes the lease form outlining conditions and terms of occupancy, ensures that lease files are complete and that the correct entries are posted in the accounting system.
- Collects all rents when due, issues receipts as necessary and ensures that all rentals are posted in the accounting system. Makes bank deposits daily following posting procedures.
- Assists Regional Manager in vendor selection. Approves property purchases in accordance with company policy. Coordinates Regional Manager approval for purchases exceeding $100.00. Verifies product receipt and services rendered in accordance with invoices.
- Completes the required weekly and monthly property reports. Responsible and liable for the petty cash fund.
- Assists the Senior Regional/Regional Property Manager or Vice President with the development of the annual property operating budget and manages the property within the budget.
- Performs evictions as required and participates in legal proceedings following eviction as necessary.
- Resolves resident complaints and answers resident questions. Oversees resident activities.
- Assists with interviews and training new employees. Schedules and monitors daily staff performance. Conducts safety meetings. Conducts performance evaluations and counseling. Completes all necessary employee related paperwork.
- Monitors the progress of contracted work and ensures that all maintenance service requests performed by the maintenance staff are completed satisfactorily and in a timely manner.
- Inspects vacant units to ensure rental readiness, performs move-out inspections to assess condition of vacated units and monitors the condition of property common areas for potential problems including potential safety hazards. Coordinates with Regional Manager to secure investment manager approval for needed improvements.
- Monitors the market and implements rent increases and special programs and manages and effective lease renewal program as instructed by the Senior Regional/Regional Property Manager or Vice President. Monitors property curb appeal, office and model appearance, and signage.
- Implements and assesses effectiveness of property marketing strategies.
- Conducts errands off the property including the purchase of supplies, post office mailings, et cetera.
- Performs other duties as necessary to meet the needs of residents and the property.
QUALIFICATIONS
To perform this role successfully, an individual must be able to perform all essential functions satisfactorily. The requirements define the knowledge, skill, and/or ability necessary to perform the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
High school education or equivalent preferred. Accounting experience required.
LICENSE/CERTIFICATION
Valid driver’s license with current vehicle insurance. Industry certifications preferred.
JOB KNOWLEDGE AND SKILLS
Basic working knowledge of multifamily property management including, but not limited to, Fair Housing laws and regulations, building and grounds maintenance, resident relations, leasing, rent collections, eviction procedures, accounting principles and the use of accounting software, and property safety, preferred.
Must have assertive collection skills and superior customer service and employee management skills. Must be able to communicate effectively with all levels and management and personnel. Must be detail-oriented and able to focus with occasional interruption.
PHYSICAL REQUIREMENTS
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work is described as light in physical demand. Requirements include the ability to frequently sit, stand, walk, extend arms and hands forward and overhead, finger, and grasp. Must be able to occasionally bend, crouch, or stoop. Must be able to lift and carry up to 25 pounds. Must have close and distance vision and the ability to adjust focus.
COGNITIVE REQUIREMENTS
Must be able to concentrate on intricate detail with some interruption. Must be able to understand and relate the concepts behind specific ideas.
ENVIRONMENTAL CONDITIONS
The work is conducted in a typical office environment with temperature control and natural and artificial light. Outdoor activities require exposure to seasonal weather and the associated temperature fluctuations.
