Compensation
ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $40.86 per hour - $45.67 per hour.
Work Hours
The work hours for this position are Mon-Fri, 8:00 am - 5:00 pm.
Audio Visual Engineer
An AV Engineer working at the HPE’s corporate headquarters who is a multifaceted professional that blends technical expertise, creative insight, and operational skills to deliver reliable, high-quality audio-visual experiences across the facility.
KEY PURPOSE
The AV Engineer will operate in diverse settings, including the corporate boardroom, conference centers, theaters, innovation centers, broadcast studios, and live event venues. The role demands adaptability, precision, and the ability to perform under high-stakes conditions.
CORE RESPONSIBILITIES
- System Design and Planning: Translating client requirements into technical specifications, evaluating room acoustics, sight lines, and integration needs, and creating detailed system diagrams for signal flow, equipment placement, and network connectivity.
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Equipment Selection and Integration: Choosing compatible displays, microphones, speakers, cameras, processors, and control systems, ensuring smooth integration with video conferencing, room scheduling, and building automation platforms.
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Installation and Configuration: Routing cables, managing signals, organizing racks, distributing power, programming control systems, tuning audio processors, and calibrating displays.
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Testing and Commissioning: Conducting comprehensive tests to validate system performance, audio intelligibility, and coverage, while troubleshooting under pressure.
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Operational Support: Providing day-to-day support for AV equipment, including VoIP, video conferencing, and live event operations.
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Documentation: Producing user guides, configuration notes, troubleshooting reports and troubleshooting manuals to facilitate future maintenance.
REQUIRED SKILLS and EXPERTISE
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Audio and Video Knowledge: Understanding sound systems, acoustic principles, video display technologies, and signal transmission.
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Networking and Control Systems: Familiarity with AV-over-IP, networking protocols like Dante and AVB, and control system programming.
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Technical Troubleshooting: Ability to diagnose and resolve issues quickly during live events or critical operations.
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Software Integration: Configuring video conferencing platforms, room scheduling systems, and building management software.
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Communication and Coordination: Explaining complex systems to clients, coordinating with contractors, network teams, and construction crews.
IDEAL CANDIDATE EXPERIENCE
- Demonstrates great interpersonal skills
- Can effectively communicate and relate to all levels within and outside the organization
- Creates and builds positive and productive relationships
- Education: Associate or bachelor’s degree in AV technology, broadcast engineering, communications, or related fields.
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Certifications: CTS (Certified Technology Specialist), AVIXA, CEDIA, Dante Certification, Comp-TIA Network+ certification, and other manufacturer-specific training programs.
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Experience: Hands-on experience in multimedia, broadcasting, streaming, or live event production enhances career opportunities.
KEY ACCOUNTABILITIES
- Serves as the eyes and ears of assigned floors/buildings to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement
- Observes our customer’s company culture, employee behavior and the environment to identify experiential needs
- Drives positive experience outcomes for our customer through tailored events that help improve well-being, engagement and productivity
- Recognizes people’s efforts, breaking down barriers and inspiring others
Develop relationships with colleagues and proactively gather information on their needs to identify customer and ISS services that ensure total satisfaction
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PHYSICIAL DEMANDS & WORK ENVIRONMENT
- Sitting at a computer for 50% of the time
- Walking/inspecting the site 50% of the time
- Must be able to lift a minimum of 10 pounds
- Must be able to work under pressure and time deadlines during peak periods
HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
