Top 46 Customer support & client services managers Jobs in Tomball, Tx

Customer Experience Supervisor
Visual Comfort & Co. —Houston, TX
- $68,000 a year
- Weekends as needed
- Marketing
- Mid-level
- Office
- Paid holidays
- Disability insurance
Supv Customer Solutions
Univar Solutions USA LLC —The Woodlands, TX
- Marketing
- 5 years
- Mid-level
4d
Lead Customer Support Representative 3
DAIKIN COMFORT TECHNOLOGIES MFG INC —Waller, TX
- Call employer
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
Quick Apply
3d
Product Support Supervisor
Visual Comfort & Co. —Houston, TX
- $70,000 a year
- Weekends as needed
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
Project Logistics Customer Excellence Supervisor
Kuehne+Nagel —The Woodlands, TX
- 3 years
- US work authorization
- Senior level
- Health insurance
- 401(k)
Customer Service Manager
9035 Hydradyne LLC —Houston, TX
- Full-time
- English
- Mid-level
- 3 years
Vice President Customer Experience
Visual Comfort & Co. —Houston, TX
- $218,000 - $225,000 a year
- Weekends as needed
- Marketing
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Customer Service Lead
Southend Pharmacy —Houston, TX
- $31 - $36 an hour
- Full-time
- Spanish
- HIPAA
- English
- Health insurance
- Dental insurance
Quick Apply
9d
Senior Customer Service Manager
DYNAMIS POWER SOLUTIONS LLC —The Woodlands, TX
- Overtime
- Background check
- 18 years or older
- Microsoft Excel
Customer Experience Supervisor
AmeriGas Propane, Inc. —Conroe, TX
- Hybrid work
- Writing skills
- Pass drug screening
- Mid-level
Customer Care Manager - State Farm Agent Team Member
Andrew Brenneise - State Farm Agent —Cypress, TX
- $45,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid time off
- 401(k) matching
Quick Apply
Client & Community Relations Manager
Houston Humane Society —Houston, TX
- Mid-level
- 3 years
- Bachelor's degree
Quick Apply
VP, Support - Remote, Raleigh or The Woodlands
Allbridge —The Woodlands, TX
- Full-time
- Remote
- 7 years
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Health savings account
Quick Apply
3d
Customer Service Supervisor
SunSource —Houston, TX
- Mid-level
- Budgeting
Quick Apply
Customer Service Manager
The Brimberry Agency, LLC.-Allstate —Spring, TX
- $50,000 - $60,000 a year
- Full-time
- Background check
- Management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Operations Manager
Asurion —Houston, TX
- Overnight shift
- 5 years
- Mid-level
- Organizational skills
2d
Insurance Customer Service Manager
Benchmark Insurance Group & Rise Group —Houston, TX
- $45,000 - $60,000 a year
- Full-time
- 5 years
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Customer Service Manager - State Farm Agent Team Member
Eric Wiggins - State Farm Agent —Porter, TX
- $50,000 - $95,000 a year
- Full-time
- Mid-level
- Office
- Mentoring
- Health insurance
- Paid time off
Quick Apply
Client Manager - Security
Allied Universal —Houston, TX
- Full-time
- Military
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Team Manager Customer Experience - Temporary - Bilingual Spanish
Alorica —Humble, TX
- Full-time
- Remote
- Spanish
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance

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Customer Experience Supervisor

Visual Comfort & Co. -
Houston, TX

Apply Now

Job Details

Full-time
$68,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Telephone systems

Full Job Description

Who we are:
Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.

The Customer Experience Supervisor is responsible for collaborating with team members to enhance overall customer satisfaction. Duties include overseeing the customer service team, improving the end to end customer experience, supporting representatives with guidance and training, and ensuring exceptional service at every touchpoint.

Visual Comfort Offers:

Work-Life Balance: Monday – Friday, 8:00am – 5:00pm
Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
Paid Time Off: Generous vacation accrual and paid time off policies.
Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
Compensation: Competitive compensation plan
Health Benefits: Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first of the month following your start date.
Insurance: Company-provided life insurance and short-term disability coverage.
Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.

How success is defined:

Develop and implement customer experience strategies and initiatives to enhance customer satisfaction and loyalty.
Lead and manage a team of customer service representatives, providing guidance, training, and support to ensure excellent customer service delivery.
Monitor and evaluate customer interactions to identify areas of improvement and implement necessary changes.
Analyze customer feedback and data to identify trends and opportunities for process improvements.
Collaborate with cross-functional teams to resolve customer issues and provide seamless customer experiences.
Develop and maintain customer service standards, policies, and procedures.
Conduct regular performance evaluations, provide feedback, and implement performance improvement plans when needed.
Assist management in setting call center goals by preparing reports and analyzing data.
Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
Exhibits and adheres to the established Visual Comfort Company Values.
Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule. While being present in the workplace to effectively collaborate and communicate amongst co-workers and teams.

What you will bring:

Bachelor’s degree in business administration, Marketing, or a related field.
Proven experience in call center, customer service, or supervisory experience.
Proficient with customer service software tools, software applications, and phone systems.
Exceptional verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Strong leadership and team management skills.
Excellent problem solving, leadership, and customer service skills.
Ability to analyze data and generate meaningful insights.
Ability to work in a fast-paced environment and handle multiple priorities.
Exceptional organizational and time management skills, with a strong attention to detail
Ability to prioritize and handle multiple tasks and changing priorities
Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
Demonstrate exceptional communication across all contact channels, including email, chat and phone
Available to work a flexible schedule including weekends, early mornings, late evenings

Compensation Range: $68,000

Compensation is based on individual factors, including skill set, relevant experience, and work location

#LI-Onsite

Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, Visual Comfort & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Apply Now

Refine Your Search

customer support & client services managers jobs in tomball, tx

Customer Experience Supervisor

Supv Customer Solutions

Lead Customer Support Representative 3

Product Support Supervisor

Project Logistics Customer Excellence Supervisor

Customer Service Manager

Vice President Customer Experience

Customer Service Lead

Senior Customer Service Manager

Customer Experience Supervisor

Customer Care Manager - State Farm Agent Team Member

Client & Community Relations Manager

VP, Support - Remote, Raleigh or The Woodlands

Customer Service Supervisor

Customer Service Manager

Operations Manager

Insurance Customer Service Manager

Customer Service Manager - State Farm Agent Team Member

Client Manager - Security

Team Manager Customer Experience - Temporary - Bilingual Spanish

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